Noorul Akmal Hamzah
Warehouse Senior Officer
Shah Alam,Selangor
Summary
At Kokubu Food Logistics Sdn Bhd, I spearheaded a team, enhancing warehouse operations by implementing loss prevention strategies and optimizing space, which reduced overhead costs. My adeptness in shipment planning and exceptional communication skills boosted team productivity and morale, achieving significant improvements in service delivery and inventory accuracy.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Senior Warehouse Officer
Kokubu Food Logistics Sdn Bhd
10.2019 - Current
- Managed a team of warehouse employees, delegating tasks effectively to maintain smooth operations and high morale.
- Implemented loss prevention strategies by closely monitoring security measures, investigating incidents, and providing employee training on theft deterrence techniques.
- Conducted regular inventory audits to maintain accuracy in stock counts and prevent discrepancies or product loss.
- Reduced overhead costs by optimizing storage space utilization and implementing energy-saving practices in the warehouse.
- Maintained proper documentation for all inbound/outbound shipments adhering to regulatory requirements.
- Facilitated cross-training among employees resulting in increased versatility within the workforce.
- Organized efficient loading/unloading schedules avoiding delays in daily operations.
- Oversaw maintenance of warehouse equipment such as forklifts, pallet jacks, conveyor belts ensuring safe operation at all times.
- Provided excellent customer service through effective communication with clients regarding shipment status updates or issues that may arise during the shipping process.
- Enhanced team productivity through consistent performance evaluations and targeted training initiatives.
- Developed strong relationships with suppliers to negotiate favorable pricing terms while maintaining quality standards for incoming shipments.
- Improved warehouse operations by identifying and addressing problems impacting service delivery.
- Checked physical inventory through regular cycle counts and conducted full audits to trace and correct discrepancies.
- Supervised receiving, stocking and shipment in high-volume warehouse environment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Operations Manager
898 Mall Sdn Bhd
02.2017 - 09.2019
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Analyzed and reported on key performance metrics to senior management.
Retail Executive
POPULAR Bookstore
04.2014 - 01.2017
- Collaborated with corporate teams on promotional events, maximizing store visibility within the community.
- Enhanced store appearance with effective visual merchandising layouts and eye-catching displays.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Addressed customer issues promptly, resolving complaints and maintaining high levels of customer retention.
- Increased sales revenue by implementing strategic merchandising and marketing techniques.
- Implemented training programs to educate staff on products, services, policies, and procedures effectively enhancing their knowledge base.
- Evaluated employee performance regularly, providing constructive feedback and setting achievable goals for career development.
- Developed strong relationships with vendors, securing preferred pricing and favorable terms on purchases.
- Negotiated contracts with suppliers to secure advantageous deals on merchandise orders while maintaining budgetary guidelines.
- Boosted customer satisfaction through exceptional service and personalized attention to client needs.
- Analyzed sales data to identify trends and opportunities for improvement in product selection or placement.
- Managed inventory levels for optimal product availability and reduced stock obsolescence.
- Mentored team members, fostering a positive work environment that encouraged professional growth.
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Education
12.1998
Skills
Shipment planning
Route Management
Quality control
Vendor relationship management
Package labeling
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Self-Motivated
Organization and Time Management
Active Listening
Good Telephone Etiquette
Written Communication
Multitasking Abilities
Data Entry
Interpersonal Communication
Dependable and Responsible
Timeline
Senior Warehouse Officer - Kokubu Food Logistics Sdn Bhd
10.2019 - Current
Operations Manager - 898 Mall Sdn Bhd
02.2017 - 09.2019
Retail Executive - POPULAR Bookstore
04.2014 - 01.2017
Sekolah Menengah Dato Hj Kamarudding - ,