Noor Rafidah Ashari
Admin & Operation Assistant
Malacca,Melaka
Overview
17
17
years of professional experience
2
2
Languages
Work History
Admin & Operation Assistant
De Hati Resources
04.2014 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls & whatsapp messages to process booking for rental
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Maintained confidentiality through accurate data entry and record management.
Back Office Assistant
Singtel
11.2011 - 03.2012
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Collaborated with other departments to foster smooth operation of daily processes.
- Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Billing waiver and adjustment via system
Customer Service Consultant
Touch N' Go
06.2008 - 09.2010
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Resolve customer issues with their card such as blacklist issue, unreadable, not sensitive, dormant, broken etc including with Smart Tag via online report for all types of complaints.
- Responded to customer requests for products, services, and in-query about all Touch n Go product
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Recharge Touch n Go card (via cash, credit card or Local Order from Government sector) .
- Prepare Collection report every end of the day. Update all customer info once purchasing card or replace their card.
Admin Clerk
DJU Catering
02.2008 - 07.2008
- Entered data into system and updated customer contacts with information to keep records current and escalate to relevant department
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Arranged meetings and appointments and updated records to assist management.
- Data Entry via MYOB system for invoice, quotations and payments
Education
Sijil Pelajaran Malaysia 2004 - Science Stream
12.2004
Bahasa Melayu 3B
English 3B
Mathematics 3B
Islamic Studies 4B
History 4B
Biology 6C
Physics 6C
Chemistry 7D
Add. Mathematics 8E
English for Science and Tech. 5
Visual Arts 3B
Skills
Fast learner
Timeline
Admin & Operation Assistant - De Hati Resources
04.2014 - Current
Back Office Assistant - Singtel
11.2011 - 03.2012
Customer Service Consultant - Touch N' Go
06.2008 - 09.2010
Admin Clerk - DJU Catering
02.2008 - 07.2008
SMK Bandar Tun Razak - Sijil Pelajaran Malaysia 2004, Science Stream
Similar Profiles
Mangesh PangrekarMangesh Pangrekar
QA Manager at HATI INTERNATIONAL SDN BHDQA Manager at HATI INTERNATIONAL SDN BHD
Saulus Saulus null
English Teacher at Cita Hati School - Samarinda CampusEnglish Teacher at Cita Hati School - Samarinda Campus
Caterra LeavensCaterra Leavens
SARS-CoV-2 Variant Computational Studies at Dr. Sudeep Bhattacharyay And Dr. Sanchita HatiSARS-CoV-2 Variant Computational Studies at Dr. Sudeep Bhattacharyay And Dr. Sanchita Hati
LEE JIA WENLEE JIA WEN
President at Malaysian Students Association in ShandongPresident at Malaysian Students Association in Shandong
Koo Jing ZongKoo Jing Zong
Admin Assistant at Yong Fong BabyAdmin Assistant at Yong Fong Baby