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Noor Jehan Saibani
Petaling Jaya,Selangor
Summary
Dedicated and results-driven Order Management professional with extensive experience in SAP, Customer Service, Logistics, and Supply Chain Management. Quick to adapt to new challenges, with strong problem-solving, communication, and stakeholder management skills. Committed to delivering operational excellence, customer satisfaction, and continuous process improvement while contributing effectively to team and business objectives.
Overview
3
3
Languages
22
22
years of professional experience
Work History
Senior Order Management Representative
Omya Asia Pacific Sdn. Bhd
10.2026 - Current
Manage end-to-end order processing, including order validation, SAP sales order management, inventory coordination, customer communication, and issue resolution. Collaborate with cross-functional teams across Sales, Supply Chain, Logistics, Warehouse, and Finance to ensure timely deliveries and high service levels. Support master data, pricing, credit control, reporting, process improvements, and compliance with company policies while consistently meeting KPI and SLA targets.
Customer Care Support Specialist
Kerry Ingredients (M) Sdn. Bhd
10.2023 - 09.2026
Managed end-to-end order management operations, customer service requests, master data maintenance, and process improvement initiatives while consistently achieving KPIs and SLAs. Collaborated with cross-functional and regional teams to ensure operational excellence, customer satisfaction, and timely delivery.
Senior Analyst, Order to Cash
Elanco Malaysia Sdn. Bhd
09.2021 - 09.2023
Managed end-to-end order management activities, including order fulfillment, logistics coordination, billing support, returns processing, and customer documentation. Worked closely with cross-functional teams to deliver high service levels, achieve KPIs, and ensure compliance with corporate policies and audit requirements.
Order Management Senior Executive
BASF Asia Pacific Service Centre Sdn. Bhd
08.2016 - 08.2021
Manage end-to-end sales order processing, ensuring compliance with company policies and efficient order flow. Coordinate customer orders, shipments, and documentation, including invoices, delivery notes, bills of lading, and certificates of analysis. Collaborate with sales teams, vendors, and customers to resolve order issues, monitor shipments, maintain order accuracy, and support process improvements to enhance operational efficiency and customer satisfaction.
Market Distribution & Logistics Executive
Continental Tyre PJ Malaysia Sdn. Bhd
12.2006 - 07.2016
Managed inventory planning, order fulfillment, logistics coordination, and warehouse operations to ensure efficient product flow and inventory accuracy. Worked closely with cross-functional stakeholders while maintaining SAP data integrity, regulatory compliance, and high operational performance.
Costing Executive
Colgate Palmolive (M) Sdn Bhd
04.2005 - 11.2006
Managed cost accounting, standard costing, and inventory control activities, delivering accurate financial reporting and insightful cost analysis. Identified profitability improvement opportunities, controlled manufacturing costs, and supported operational efficiency through effective cost management and inventory oversight.
Education
Diploma in Logistics Management -
FMM Institute
Kuala Lumpur01.2014
Diploma in Business Studies -
Politeknik Kota Bharu
Kelantan01.2002
Skills
- Order Processing Management
- Fulfillment Management
- Customer Service Management
- Logistics & Supply Chain Management
- Inventory Management
- Warehouse & Distribution Management
- Operation Management
- Import & Export Management
- Incoterms 2026
- International Shipping
- Credit Management
- System experience - Salesforce, SAP R3 & S4P Hana, Genesys, Esker
Languages
English
Malay
Indonesian
Projects
1. 5S Activity (Sort, Set in Order, Shine, Standardise & Sustain)
Company: Continental Tires PJ (M) Sdn. Bhd
Objective - To improve efficiency by eliminating the waste of motion looking for tools, materials or information as well as to improve safety and morale due to improvements in the work environment - Result Managed to achieve the main goal of the activity and award was given to the winner. To sustain the effort made, 5S committee will arrange the audit activity on a quarterly basis.
2. Continental Customer Satisfaction Survey 2015
Company: Continental Tires PJ (M) Sdn. Bhd
Objective - To improve the quality of work which leads to the improvement of quality service to the customers. -Finding and Conclusion Overall, all areas in Supply Chain were improved from year 2014 and 91% of the export customers were satisfied with the service provided by Continental.
3. Export Business (SCM) Process Optimization Key Initiatives
Company: BASF Asia Pacific Service Centre Sdn. Bhd
Objective - To identify selected customers and prioritize the post order management task -Finding and Analysis New process flow for order management process were mapped out and agreed by both party, customer and supplier for future practice
4. Letter of Credit (LC) Process Improvement
Company: BASF Asia Pacific Service Centre Sdn. Bhd
Objective - To improve the security for both seller and buyer. Issuing bank assumes the ultimate financial responsibility of the buyer. Guaranteed payment allows the seller to borrow against the full receivable value of the transaction from the lender.
Course and Training Attended
1. International Shipping and Documentation -Jun 2016
2. Letter of Credit Course - Sep 2015
3. Managing Customers Complaints Practically and Effectively - Aug 2015
4. Incoterm 2010 Course - Dec 2014
5. Microsoft Excel 2007 Intermediate Training - Jun 2014
6. SAP Training (SCM 600) Business Processed in Sales and Distribution - Dec 2013
7. Problem Solving & Decision Making - Nov 2013
Timeline
Senior Order Management Representative
Omya Asia Pacific Sdn. Bhd
10.2026 - Current
Customer Care Support Specialist
Kerry Ingredients (M) Sdn. Bhd
10.2023 - 09.2026
Senior Analyst, Order to Cash
Elanco Malaysia Sdn. Bhd
09.2021 - 09.2023
Order Management Senior Executive
BASF Asia Pacific Service Centre Sdn. Bhd
08.2016 - 08.2021
Market Distribution & Logistics Executive
Continental Tyre PJ Malaysia Sdn. Bhd
12.2006 - 07.2016
Costing Executive
Colgate Palmolive (M) Sdn Bhd
04.2005 - 11.2006
Diploma in Logistics Management -
FMM Institute
Diploma in Business Studies -
Politeknik Kota Bharu