Noor Jehan Saibani

Order Management Processing: Manage and process customer orders in line with agreed processes, business terms and service levels. Responsible for data and system accuracy ensuring successful execution of customer's orders & returns collaborating effectively with the relevant team members in regions while adhering to strict deadlines to achieve best outcomes.

Operational Service Delivery: Responsible for managing relevant customer & internal requests; Salesforce requests, reporting requirements, master data management, credit returns and related system maintenance with timely processing & accuracy.

Performance Management: Identify and highlight operational issues and utilize knowledge and skills to offer solutions and recommend potential enhancements to our service to make it easier and more valuable for our customers to do business with Kerry. Consistently exceeding our Global Customer Service KPI's and Internal Service Performance SLA's.

Communication Management: Provides professional, timely, reliable and consistent updates and information sharing with internal stakeholders and team members.

Relationship Management: Partners with wider customer care teams in region & builds trusted relationship through positive engagement keeping them apprised of insights, issues and opportunities.

1. Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
2. Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.
3. Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfillment of outbound shipments.

4. To collaborate with Credit team to check and ensure sufficient credit for order can be processed smoothly.
5. Generate billing according to the established Elanco billing policy and comply with countries tax requirement.
6. Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance. Attend to customer requests for documents such as Certificates of Analysis (COA), Safety Data Sheets (SDS), Delivery Notes, and Invoices promptly.
7. Support the delivery of service levels and KPI targets.
8. Ensure that deadlines for report submission are met consistently. Through the use of appropriate tools (ie. email or telephony system), promptly, responsibly, and proactively handle and resolve customer or business partner queries or problems
9. Completes tasks and meet all compliance related requirements, including audit request, SOX Control and adherence to Elanco policies and procedures under minimal supervision.

1. Ensure compliance with all company and business policies and administer all open sales orders and ensure appropriate order flow.
2. Provide full and accurate required documents to internal and external customers. Making sure the BL, Certificates of Analysis (COA), Delivery Notes, and Invoices been provided to customer promptly.
3. Ensure that a minimum internal cycle time of order processing is achieved by improving the process wherever possible.
4. Manage all communication with all sales department orders and process all customer orders and shipment of products and ensure optimal practices for all processes.
5. Prepare and update various sales orders through the appropriate SRS ticket system and provide an update on all CAS orders.
6. Monitor all vendor performance and evaluate all orders and provide all required approvals.
7. Verify all order lines and prepare order reports on an everyday basis and manage all shipments.
8. Respond to all inquiries for all status orders and resolve all customer issues and prepare an efficient schedule for projects.
9. Train and prepare transition teams for international placement and implementation.

1. Replenishment Order - Prepare weekly Replenishment Order Tracking report for Bonded Warehouse (MYBW) based on Customer Open Order, Forecast, Warehouse Stock Availability and Incoming Tires (GIT) from supplying plants to warehouse

2. Inbound operations - Closely monitor the incoming shipment from Europe & US supplying plant by dealing with Supply Chain Planner (SCP) and Traffic team. Liaise with FF on Custom clearance process

3. Outbound Operations - Review and confirm order line for Direct Shipment customers and RDCs. Prepare Shipment Unit (SU) for all customer shipments and RDCs warehouse based on stock availability. Arrange shipment using 20GP, 40GP, 40HC, LCL, courier and airfreight to customer upon request. Request vessel booking via appointed Freight Forwarder.
4. Stock Management - Ensure and monitor the stock movement against SAP system transaction. Monitor warehouse Inventory and date of manufacturing (DOM), must be accurate with physical tires stored in warehouse.

5. Transport Tracking – TPT - Prepare bonded warehouse transport/OB Freight Cost Tracking
6. Customs Malaysia - Prepare Warehouse Stock report, submit and liaise with Customs Malaysia regarding Continental tire stocks. Ensure the monthly warehouse report are accurate and send to Custom Department before due date.

1. Set standard costs for all products and directed the implementation of cost accounting methods and activities

2. Oversaw the cost control systems, managed and interpreted cost audits, and prepared cost accounting reports for presentation to upper management

3. Accumulated and applied overhead costs as required by generally accepted accounting principles

4. Reported on breakeven points, margins, and periodic variances by products and work centers

5. Investigated cycle counting variances and resolved issues, working with the production manager to locate and dispose of obsolete inventory