Noor Jehan Saibani

Manage end-to-end order processing, including order validation, SAP sales order management, inventory coordination, customer communication, and issue resolution. Collaborate with cross-functional teams across Sales, Supply Chain, Logistics, Warehouse, and Finance to ensure timely deliveries and high service levels. Support master data, pricing, credit control, reporting, process improvements, and compliance with company policies while consistently meeting KPI and SLA targets.

Managed end-to-end order processing, ensuring accurate and timely order execution, returns handling, and system data maintenance while collaborating with regional teams to meet service levels and deadlines.
Handled customer and internal requests, including Salesforce cases, reporting, master data management, credit returns, and related system updates with high accuracy.
Identified operational issues, provided effective solutions, and drove process improvements while consistently achieving Global Customer Service KPIs and Service Level Agreements (SLAs).
Maintained clear and professional communication with internal stakeholders, providing timely updates and information sharing.
Built strong relationships with regional customer care teams, fostering collaboration and delivering excellent customer service through proactive engagement and issue resolution.

Managed end-to-end order processing, ensuring timely order creation, fulfillment, and customer communication.
Coordinated with logistics providers, warehouses, and internal teams to ensure accurate and on-time deliveries.
Collaborated with Credit and Finance teams to facilitate smooth order processing, billing, and compliance with tax requirements.
Handled returns, free-of-charge (FOC) orders, credit/debit memos, and customer documentation requests (COA, SDS, invoices, delivery notes).
Maintained high service levels by resolving customer inquiries, meeting KPI targets, and supporting continuous operational excellence.
Ensured compliance with company policies, audit requirements, SOX controls, and reporting deadlines.

Manage end-to-end sales order processing, ensuring compliance with company policies and efficient order flow. Coordinate customer orders, shipments, and documentation, including invoices, delivery notes, bills of lading, and certificates of analysis. Collaborate with sales teams, vendors, and customers to resolve order issues, monitor shipments, maintain order accuracy, and support process improvements to enhance operational efficiency and customer satisfaction.

Managed inventory replenishment planning and order fulfillment by monitoring customer demand, forecasts, stock availability, and inbound shipments.
Coordinated inbound and outbound logistics operations, including shipment scheduling, freight booking, customs clearance, and customer deliveries.
Collaborated closely with supply chain planners, freight forwarders, warehouses, and customers to ensure timely and accurate product movement.
Monitored warehouse inventory, stock accuracy, and manufacturing dates while maintaining alignment between physical inventory and SAP records.
Prepared transportation cost tracking, inventory reports, and logistics performance data to support operational efficiency.
Liaised with customs authorities and ensured timely submission of regulatory and warehouse compliance reports.

Managed product standard costing, cost accounting processes, and overhead allocation in compliance with accounting standards.
Oversaw cost control systems, conducted cost analysis, and prepared management reports to support business decision-making.
Analyzed product profitability, breakeven points, margins, and manufacturing variances to identify cost improvement opportunities.
Investigated inventory discrepancies, resolved cycle count variances, and collaborated with production teams to manage obsolete inventory.
Supported financial accuracy and operational efficiency through cost audits, reporting, and inventory control initiatives.