NOORFARAHIM BINTI REDZUAN

Recruitment & Hiring

• Extensive experience managing the end-to-end recruitment process, including sourcing, screening, interviewing, selection, and onboarding new employees.
• Key player in interviewing potential hires, negotiating salaries and benefits, and conducting reference checks.
• Performed direct hiring activities for both Direct Labor(Operators Level) and Indirect Labor(Non-executive, Executive & Managerial level), including the development of job description in collaboration with HOD.
• Improved recruitment outcomes by refining employer branding strategies such as facilitating employee referrals program, diversify sourcing channels and using pre-screening interview questionnaires for attracting potential candidates.

Training & Development

• Collaborate with HOD to design, develop, and implement a comprehensive Training Needs Analysis (TNA) to accurately identify employees’ training and development requirements.
• Skilled in developing and managing the annual training budget to maximize resource efficiency, alongside monitoring and administering the company’s HRDC fund.
• Proficiency in conducting monthly refresher training on HR policies and compliance, regularly assessing and improving training effectiveness to ensure knowledge retention among employees.

Disciplinary & Grievance Handling

• Manage employees' misconduct cases, ensuring proper documentation such as show cause letter, warning letters, and adherence to due process.
• Provide guidance to managers when necessary, on disciplinary action procedures and HR policies based on a case-to-case basis.
• Experienced in serving as a prosecutor during domestic inquiries, ensuring proceedings are conducted in alignment with company policies and applicable legal standard.
• Collaborated with management, the HR team, and employees to address grievances and feedback, driving timely and impactful improvements in workplace policies, environment, and communication practices to enhance employees’ satisfaction

Others

• Collaborated with the team to coordinate employee engagement initiatives, including sports and recreational activities, social responsibility programs, and internal events to enhance workplace culture and uphold company’s core value.
• Developed and updated HR policies to drive operational efficiency, improve policy clarity among employees, and ensure strict adherence to Malaysian labor regulations.
• Performed ISO 9001:2015 internal audits across HR and operational processes to ensure conformity with quality management system requirements and drive process improvements within the manufacturing environment.
• Acted as the primary liaison for ISO 9001:2015 compliance within the department, ensuring all documentation met required quality and audit standards.

• Conduct orientation sessions for new hires, deliver On-The-Job Training, and coordinate Post-Orientation Programs for employees with less than one year of service.
• Collaborate with Department Managers to conduct Competency Gap Analysis, identify training needs, and develop the annual Employee Training Needs Analysis, Training Plan, and Training Budget.
• Liaise with HRDF for training applications and claims related to approved training programs.
• Design, plan, and organize employee events, campaigns, and sports activities to promote engagement and team building.
• Experienced in conducting internal audits and certified as an ISO 9001:2015 Internal Auditor.
• Manage PMS software for Training Requisition, KPI tracking, and competency management.
• Served as the Bahasa Malaysia translator for the company website, supporting clear and effective communication to a wider audience.
• Acted as the company’s Talent Video ambassador during product launches, contributing to the promotion and strengthening of the company’s brand.

• Company Overview:
  Supported administrative operations at the Bulk and Break Bulk Terminal (BBT) Department of Johor Port Berhad, ensuring smooth day-to-day functions within a high-volume port environment.

Key Responsibilities:

• Assisted the manager with employee attendance tracking using the Boss Net System, monitoring lateness, and managing disciplinary processes including issuing show cause letters.
• Processed Manpower Requisition Forms and handled various administrative tasks to support departmental efficiency.
• Participated as an active member of the organizing committee for the 2017 Charity Walk campaign held at Bukit Layang-Layang, Pasir Gudang, Johor.