UMAVATHI MARIAPPAN
Early Childhood Educator | Hospitality & Customer Service Expert | QC Inspector
Johor Bahru, Johor,01
Summary
Experienced Early Childhood Educator and Hospitality Professional with 10+ years of diverse expertise across education, customer service, quality control, and healthcare support. Skilled in team leadership, service excellence, and multitasking in fast-paced environments. Proven ability to adapt, communicate effectively, and deliver high standards across industries.
🏆 Awarded:
• Best Employer 2025
• Best Front of House – September 2024
Overview
17
17
years of professional experience
1
1
Certification
3
3
Languages
Work History
Kindergarten Teacher
SMART TALENT
01.2025 - Current
- Developed and implemented age-appropriate lesson plans focusing on literacy, numeracy, and social-emotional skills for children aged 4 to 6.
- Fostered an inclusive, nurturing environment promoting creativity and positive behavior.
- Collaborated with parents and colleagues to support student development and learning goals.
Front Office Receptionist
TANJUNG RHU RESORT LANGKAWI
03.2024 - 01.2025
- Managed front desk operations, ensuring smooth and efficient guest check-in/check-out for a 5-star resort.
- Handled over 50+ customer phone calls daily, responding to enquiries, resolving concerns, and managing reservations.
- Coordinated daily administrative tasks including guest bookings, document handling, and shift scheduling.
- Maintained a professional, welcoming atmosphere for all guests, contributing to positive reviews and return visits.
Food and Beverage Supervisor
TANJUNG RHU RESORT LANGKAWI
11.2018 - 03.2024
- Supervised daily F&B operations for a high-volume resort, ensuring compliance with food quality, hygiene, and customer service standards.
- Led, trained, and supervised a team of 15+ staff, boosting team efficiency and morale.
- Increased sales by 10% through upselling strategies and personalized guest service.
- Managed inventory and supply orders, reducing waste and optimizing stock turnover.
- Resolved customer complaints swiftly and professionally, improving guest satisfaction ratings.
- Handled over 50+ guest enquiries and service calls daily, maintaining smooth dining operations during peak hours.
Counter Cashier
KAMDAR TEXTILE
08.2017 - 01.2018
- Assisted an average of 60+ customers daily with product enquiries, sizing support, and order placements.
- Processed cash, card, and voucher transactions accurately, ensuring minimal errors and smooth daily cash-outs.
- Maintained a clean, well-organized checkout area, improving customer flow and shopping experience.
- Supported in-store promotions and product displays, contributing to increased daily sales during peak periods.
Production Engineering Inspection Inspector
FINISAR SDN BHD
10.2013 - 02.2017
- Conducted detailed quality inspections on electronic components and assemblies, ensuring full compliance with engineering drawings and industry standards.
- Identified and documented defects, collaborating closely with production and engineering teams to resolve recurring issues and reduce rework.
- Improved inspection efficiency by 15% through optimized workflow and reporting practices.
- Maintained accurate records of non-conformities, contributing to ISO audit readiness and continuous quality improvement efforts.
QC Inspector
UNISEM SDN BHD
10.2011 - 05.2013
- Managed over 50 customer emails daily, delivering timely support and effectively resolving inquiries to uphold high customer satisfaction standards.
- Boosted sales by 10% through strategic communication, upselling techniques, and in-depth product knowledge.
- Monitored product quality and documented non-conformities, supporting continuous improvement initiatives and contributing to defect rate reduction.
Clinic Assistant
KUMPULAN POLIKLINIK SAMUDERA
04.2008 - 09.2011
- Assisted healthcare professionals in daily clinical operations, including preparing and managing care for up to 60 patients per day, supporting efficient workflow and quality patient care.
- Maintained clinic cleanliness and ensured compliance with health and safety regulations, contributing to a safe and hygienic environment for patients and staff
Education
Certificate of Higher Education - SPM
SMK AMBROSE AYER TAWAR
Ayer Tawar, Perak, Malaysia03-2008
A-Levels - STPM
SMK TOK PERDANA
Sitiawan, Perak, Malaysia12-2009
Skills
CORE COMPETENCIES
Early Childhood Education & Development
Front Office Operations & Customer Service
Team Supervision & Staff Training
Food & Beverage Management
Quality Control & Inspection
Medical & Patient Support
Inventory & Stock Management
Effective Communication (English, Malay, Tamil)
Time Management & Multitasking
First Aid & Safety Compliance
Certification
🏆 Best Employer 2025
🏅 Best Front of House – September 2024
🎓 "Give B4 the Take" 5Touch Training
Delivered by @Aariana Hospitality International
Education
Certificate of Higher Education (SPM)
📍 SMK Ambrose, Ayer Tawar, Malaysia – 2008
A-Levels (STPM)
📍 SMK Tok Perdana, Sitiawan, Malaysia – 2008
Timeline
Kindergarten Teacher
SMART TALENT
01.2025 - Current
Front Office Receptionist
TANJUNG RHU RESORT LANGKAWI
03.2024 - 01.2025
Food and Beverage Supervisor
TANJUNG RHU RESORT LANGKAWI
11.2018 - 03.2024
Counter Cashier
KAMDAR TEXTILE
08.2017 - 01.2018
Production Engineering Inspection Inspector
FINISAR SDN BHD
10.2013 - 02.2017
QC Inspector
UNISEM SDN BHD
10.2011 - 05.2013
Clinic Assistant
KUMPULAN POLIKLINIK SAMUDERA
04.2008 - 09.2011
Certificate of Higher Education - SPM
SMK AMBROSE AYER TAWAR
A-Levels - STPM
SMK TOK PERDANA