Nicholas Ng Hwa Ee
Kuala Lumpur
Summary
Nicholas Ng Hwa Ee is a humble Senior Product Designer in Oyen Insurance, he is actively responsible for crafting meaningful and beautiful digital experiences to help break the norms of insurtech. Nicholas has worked closely with the founders of Oyen since it's inception to not only solve problems via design but with engineering as well with the help of various low code tools. Before this, he was a part of Digi Telecommunication's innovation arm where he was involved in designing digital products that help empower companies across Malaysia. He has designed products such as HR management tools, e-wallet, internal dashboards, telco apps and many more. Outside of work, Nicholas is busy taking photos of the natural world and hiking with friends.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Product Designer
Oyen Sdn Bhd
02.2024 - Current
- Oversee the revamp of the product's claims system, improving the data collection rate from 33% to 64% which has improved our claims processing speed and reduced enquiries to users from our team.
- Redesigned the submit claims experience, improving CSAT scores for claims by 15%
- Work closely with founders to develop minimum viable projects to generate potential revenue streams such as insurance and wellness products.
- Spearheaded the initiative to include analytical data via Mixpanel to better understand how users behave and track metrics.
- Led a team of 3 product owners and designers. Closely managing the team's blockers and career growth within the company.
- Co-led sprint planning sessions to align design and development priorities with the product team. Closely communicating product progress with cross functional team.
- Collaborated with product managers, developers, and actuarial teams to deliver features that aligned with customer needs and business objectives.
Senior Product Designer
Oyen Sdn Bhd
02.2022 - Current
- Spearheaded the design in Malaysia's first digital pet healthcare platform
- Built the brand, design system, workshops and other design processes from scratch
- Making sure UX/UI frameworks are codified within the company
- Led the charge of designing and developing fully functional low code minimum viable products that are ready to market for multiple insurance products
- From Travel insurance to Pet Wellness subscriptions
- Responsible for developing and maintaining company's website using Webflow
- Democratising the website maintenance process with the growth and product team
- Worked closely with peers to improve SEO, content, traffic and optimisation of the site
- Helped to improve Oyen's lead generation by 40% by optimising and redesigning the eligibility flow
- Worked closely with product owners and developers to ensure business requirements and efficiency are met
- Advocated for user needs via user interviews and implemented metric based design decisions with the help of analytics
- Designed collaterals and design identities for Oyen's rebrand
- Led the Fun Committee, organised activities and events for the entire company to wind down and relax
- Improved relationships between peers tremendously
Senior UI/UX Designer
Digi Telecommunications Sdn Bhd
04.2020 - 01.2022
- Contributed to team's vision of empowering companies to manage and grow their team with altHR, heavily involved in the design and development of the product's website, mobile app and web app
- Designed and developed comprehensive user journey maps, interactive prototypes, high fidelity mock-ups, websites for multiple products using industry standard tools like Webflow, Figma and Zeplin
- Showcasing versatility and adaptability
- Developed various websites and landing pages with Webflow, worked closely with cross functional teams to maintain content, SEO and optimisation of websites for multiple products collaboratively
- Worked alongside engineers and product managers throughout all stages of the production cycle
- Effective communication with developers due to coding and development knowledge, ensuring designs are both feasible and beautiful
- Led and helped nurture a small team of junior designers, ensuring the team's welfare and efficiency in delivering deliverables
- Led the Fun Committee, organised activities for the whole company during pandemic to improve the team's cohesion and happiness
Junior UI/UX Designer
Digi Telecommunications Sdn Bhd
06.2018 - 04.2020
- Designed and delivered across three different software products, ranging from e-wallet to human resource management tool
- Including mobile apps, websites, marketing collaterals and other visual assets
- Actively collaborated with cross functional teams, particularly product owners and developers to ensure efficiency in sprints and design to development handoffs
- Developed and maintained design brand guidelines, design systems and component libraries across a multitude of different brands
- Each having it's own distinctive look and feel while maintaining consistency within it's own environment
Education
Bachelor Degree - Creative Multimedia
Tunku Abdul Rahman University of Management and Technology (TAR UMT)
01.2018
Diploma - Industrial Design
Feng Zhu Design
01.2016
Diploma - Multimedia Design
Tunku Abdul Rahman University of Management and Technology (TAR UMT)
01.2014
Skills
- Product Design (low-fi and high-fi)
- Web Development (Webflow/HTML/CSS/JS)
- Motion Design/Illustration
- Design Ops
- People Management
Certification
Adobe Certified Associate (Adobe Illustrator), Certiport, 01/01/18
Notion
https://nick-ng.notion.site/Hey-I-m-Nick-24c6191cc88b4103903cf9bce6fdd703
Timeline
Lead Product Designer
Oyen Sdn Bhd
02.2024 - Current
Senior Product Designer
Oyen Sdn Bhd
02.2022 - Current
Senior UI/UX Designer
Digi Telecommunications Sdn Bhd
04.2020 - 01.2022
Junior UI/UX Designer
Digi Telecommunications Sdn Bhd
06.2018 - 04.2020
Diploma - Industrial Design
Feng Zhu Design
Diploma - Multimedia Design
Tunku Abdul Rahman University of Management and Technology (TAR UMT)
Adobe Certified Associate (Adobe Illustrator), Certiport, 01/01/18
Bachelor Degree - Creative Multimedia
Tunku Abdul Rahman University of Management and Technology (TAR UMT)
Similar Profiles
Faizal Mohd ZainFaizal Mohd Zain
Senior General Manager at Industrial Concrete Products Sdn Bhd /IJM IBS Sdn BhdSenior General Manager at Industrial Concrete Products Sdn Bhd /IJM IBS Sdn Bhd
Suraiya Hani Md ZahariSuraiya Hani Md Zahari
Assistant Manager, Marketing Brand & Communication at Altel Communications Sdn Bhd, a member of Altel Holdings Sdn BhdAssistant Manager, Marketing Brand & Communication at Altel Communications Sdn Bhd, a member of Altel Holdings Sdn Bhd
LOUIS HEWLOUIS HEW
Senior Accounts Executive at Gurori Sdn Bhd/ Goruden Sdn BhdSenior Accounts Executive at Gurori Sdn Bhd/ Goruden Sdn Bhd