Ngan Lam Thuy Nguyen
Da Nang
Summary
Detail-oriented Hospitality Management graduate skilled in problem-solving and data analysis. Multilingual in English, Chinese, and Vietnamese, with experience in customer service. Seeking to leverage analytical skills as a Digital Data Reviewer to uphold community standards and enhance online experiences.
Overview
9
9
years of professional experience
Work History
Digital Reviewer
Accenture
02.2025 - 07.2026
- Reviewed user reports of potentially harmful or offensive content, taking appropriate action in a timely manner.
- Utilised advanced software tools for the detection and removal of inappropriate or harmful content.
- Monitored online community interactions, identifying and removing content that violated platform policies.
- Adapted quickly to changes in content policies, ensuring compliance with updated regulations.
- Addressed sensitive issues with discretion and empathy, respecting user privacy and emotional well-being.
Sale Consultant
真愛奇蹟珠寶 Miracle Gold
Zhongli District
03.2022 - 07.2024
- Led a team of sales representatives to exceed sales targets, resulting in increased profits for the company
- Provided exceptional customer service to consistently exceed monthly sales targets.
- Developed B2C sales training programs that enhanced sales skills and increased overall sales effectiveness
- Utilised Facebook, Line, and TikTok for product sales, livestreams, and new offering introductions, engaging a broader customer base
- Created TikTok channels targeting customers in Vietnam and Taiwan.
- Analyzed customer data and identified trends and areas of improvement, resulting in an increase in sales.
- Resolved customer complaints and disputes in a professional manner, resulting in an increase in customer satisfaction
- Managed relationships with retailers to strengthen partnerships and drive sales growth
- Assessed business needs and followed up on customer issues within 48 hours.
Game Tester (part-time)
Japan Quality Co.,LTD
Thạch Thang, Hải Châu
03.2018 - 11.2018
- Conducted usability testing to evaluate user experience, ensuring game intuitiveness and user-friendliness.
- Collaborated with developers and other stakeholders to identify and resolve issues quickly.
- Wrote detailed test cases and reports, documenting results to improve testing processes.
- Created and maintained test data, enhancing test coverage across varied scenarios.
- Utilized debugging tools to identify and troubleshoot software issues.
- Analyzed game metrics to identify areas for improvement and inform design decisions.
Japanese Telesale ( online )
UEMURA TRAVEL & CONCIERGE AGENCY
06.2017 - 02.2018
- Welcomed customers with a friendly and professional approach to enhance their experience.
- Resolved customer complaints calmly and professionally, ensuring timely issue resolution and customer satisfaction.
- Researched travel options for European customers in Japan.
- Compiled reports and documents for office manager to streamline administrative processes.
BPO Japanese project
HIKARI BPO Solution
Chính Gián, Thanh Khê
10.2017 - 11.2017
- Managed 100 customer inquiries daily, achieving high customer satisfaction and resolving 90% of complaints effectively.
- Collaborated with team members and supervisors to address complex customer issues, contributing to 15% decrease in customer complaints.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Bachelor of Business Administration - Hospitality Management
Hsing Wu University of Science and Technology
Linkou, TaiwanLanguages
Vietnamese
Proficient
C2
English
Advanced
C1
Japanese
Advanced
C1
Chinese
Advanced
C1
Professional Development
Professional Development | August 2024 – February 2025
- Took a planned career break to reassess long-term career direction while joining voluntary in Da Nang
- Study UGC and create channel about Beauty
- Learned and searched Content policy at Meta Platform
Timeline
Digital Reviewer
Accenture
02.2025 - 07.2026
Sale Consultant
真愛奇蹟珠寶 Miracle Gold
03.2022 - 07.2024
Game Tester (part-time)
Japan Quality Co.,LTD
03.2018 - 11.2018
BPO Japanese project
HIKARI BPO Solution
10.2017 - 11.2017
Japanese Telesale ( online )
UEMURA TRAVEL & CONCIERGE AGENCY
06.2017 - 02.2018
Bachelor of Business Administration - Hospitality Management
Hsing Wu University of Science and Technology