NUR HADA ZAMANHURI
Digital Data Reviewer
Seri Kembangan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Information Security Data Digital Reviewer
Accenture- Google Play
6 2023 - Current
- Reviewed each app assigned to ensure it met the policy
- Managed to get the clarification to ensure policy alignment
- Managed to clear all assigned app with the shift
- Checking bug for any update for the app
- Managed handling each enforcement properly.
Developer appeals Agent
Accenture- Google Play
01.2023 - 06.2023
- Assisted developer by providing ways to fix policy violation
- Adhere the SLA stated to resolve each case assigned
- Managed to get a clarification for each grey area found, to ensure the decision taken align with the team
- To communicate with related team for a violation confirmation.
Customer Care Specialist
TRANSCOSMOS- LAZADA MALAYSIA
07.2022 - 12.2022
- Handled Inbound calls and assist on the buyer operation
- Handled emails
- Utlized tools such as Xspace and Logistic Network Platform (LNP)
- Assisted in escalating the customer's query to relevant department
- Handled backlog to avoid aging cases
- Navigate customer on the buying process.
Customer Service Representative
WEBHELP - SHOPEE SINGAPORE
01.2022 - 04.2022
- Handling outbound and inbound call in regards to the customer complaint
- Utilize the tools such as Salesforce and Backend (BE) to perform a checking to assist on customer's query
- Handling Outbound emails and Backlog within the timeframe to avoid SLA breach
- Assist in escalating the querry to the correct department and acknowledge the process to the customer
- Monitoring the ON HOLD cases to ensure the case aging process not exceeeded.
MySTEP Apprentice: Researcher
PERSOLKELLY CW TECH
04.2021 - 10.2021
- Assisted in handling documents for PENJANA mobility allowance project
- Handling candidates resumes to convert using PERSOLKELLY format
- Create a job profile for candidates using MyFutureJobs portal
- Key-in updated info about candidates in Microsoft Office
- Using application DEX to keep the candidate info.
Quality Assurance trainee
DTS Skincare Industries Sdn Bhd
02.2020 - 10.2020
- Assisted the company by handling all the documents for CAPA report and HALAL certificate
- Assisted in testing on raw materials for cosmetics formulation
- Updated all the raw materials in the system.
Assistant pharmacy Trainee
Hospital Teluk Intan
02.2015 - 09.2015
- Handled prescription at the Out-patient and In-patient department
- Packed a medication into a right container, organized a medicine.
Retail trainee
Metro care pharmacy Sdn. Bhd
09.2014 - 01.2015
- Assisted customer to choose a correct product
- Assisted in organizing the mediceine rack based on the type of medication and disease.
Education
Bachelor of Engineering Technology of Manufacturing (Pharmaceutical) -
09.2016 - 10 2020
GPA: 2.95
Skills
Proofreading
Skills
Excellent in using Microsoft Office 2010, 365 programs and Windows 8 for writtenreports, Good at using @Risk software during final year project (FYP), Excellent in using laboratory equipment such as UV-vis and centrifuge, Good in using DEX system, Good at using the Salesforce (SF), Shopee Logisitcs System (SLS), Backend (BE), Excellent in navigating Xspace, LNP, Refund dashboard and Global Risk Station (GRS) system, Good in using Quokka (to confirm the violation flagged) and mentor (to annotate after each enforcement) tools and dashboard (To check developer importance label), Participate in TRIZ exhibition, Participate in rocket project during 1st semester for engineering scienceclass, Team working based as a customer service by providing the solutions and opinion to solve the cases
Activities
- Bachelor degree Dean's list of semester 2 (2017/2018)
- Diploma pharmacy dean's list semester 1(2013/2014)
- Diploma pharmacy dean's list semester 2(2014/2015)
- Participant for BAHTERA seminar 2018/2019
- Award for the best in quality monitoring.( July, Sept, and Oct)
References
- Aurelia-Ann Valentina De Souza, Consulting Manager, 0122710244
- Anitha Mutu, Senior Consultant, 0126261590
- Nurul Amisha Rohaizat, DTS Skincare Industries Manager, 0192745007
- Hazwan Zularman, Team Leader, 0173456848
Timeline
Developer appeals Agent - Accenture- Google Play
01.2023 - 06.2023
Customer Care Specialist - TRANSCOSMOS- LAZADA MALAYSIA
07.2022 - 12.2022
Customer Service Representative - WEBHELP - SHOPEE SINGAPORE
01.2022 - 04.2022
MySTEP Apprentice: Researcher - PERSOLKELLY CW TECH
04.2021 - 10.2021
Quality Assurance trainee - DTS Skincare Industries Sdn Bhd
02.2020 - 10.2020
Universiti Malaysia Pahang - Bachelor of Engineering Technology of Manufacturing (Pharmaceutical),
09.2016 - 10 2020
Assistant pharmacy Trainee - Hospital Teluk Intan
02.2015 - 09.2015
Retail trainee - Metro care pharmacy Sdn. Bhd
09.2014 - 01.2015
Information Security Data Digital Reviewer - Accenture- Google Play
6 2023 - Current
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