NEO KA SENG
Outlet Manager
Residensi M Vertica, 555, Jln Cheras, Taman Pertama, 56000 Kuala Lumpur, Federal Territory Of Kuala
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
4
4
Languages
Work History
PROMOTER
PARKSON COPORATION SDN BHD
10.2018 - 12.2018
PROMOTER
KG HOME COOKIES
01.2018 - 02.2019
- Maintained accurate records of promotions, inventory levels, and event outcomes for future analysis and improvement efforts.
SUPERVISOR
CHAGEE MALAYSIA
05.2019 - 04.2021
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained and control with company policies and procedures for Sales, Food Safety, Quality Control, Cost and Expenses and Customer Complaint.
OUTLET MANAGER
CHAGEE MALAYSIA
05.2021 - 05.2024
- Streamlined outlet operations for improved efficiency and cost-effectiveness through regular process evaluations.
- Implemented loss prevention measures to minimize theft incidents while maintaining excellent customer service levels.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Reduced inventory discrepancies by conducting thorough audits and implementing effective stock management practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
Education
No Degree -
DIPLOMA IN INFORMATION TECHNOLOGY
SUNWAY COLLEGE 04.2001 -
Skills
- Store operations
- Budgeting and finance
- Employee Relations
- Staff Scheduling
- Cost Control
- Human Resources
- Time Management
Timeline
OUTLET MANAGER
CHAGEE MALAYSIA
05.2021 - 05.2024
SUPERVISOR
CHAGEE MALAYSIA
05.2019 - 04.2021
PROMOTER
PARKSON COPORATION SDN BHD
10.2018 - 12.2018
PROMOTER
KG HOME COOKIES
01.2018 - 02.2019
No Degree -
DIPLOMA IN INFORMATION TECHNOLOGY
04.2001 -
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