NELFAYANTI BINTI SABRI
Summary
Experienced Service Engineer with over 15 years in the healthcare and medical diagnostics equipment industry. Proven track record of managing technical support teams, improving service delivery, and maintaining high standards of customer satisfaction. Strong background in installation, maintenance, and troubleshooting of Roche Diagnostics instruments. Skilled in leadership, technical problem-solving, and operations management.
Experienced with advanced diagnostic techniques and system maintenance. Utilizes expertise in troubleshooting to ensure optimal equipment performance. Track record of strong technical skills and effective team collaboration to drive consistent results.
Overview
15
15
years of professional experience
Work History
Senior Service Engineer
VQuest Sdn Bhd
11.2011 - 12.2024
- Oversee daily operations of service and technical teams to ensure timely and high-quality service delivery.
- Assign tasks, manage team schedules, and monitor KPIs for engineers or field service staff.
- Managed service operations and ensured smooth functioning of field service operations, spare parts inventory control, and timely reporting through comprehensive documentation.
- Conducted technical training sessions for end users, monitored contract agreements, and maintained service level agreements with stakeholders.
- Utilized CRM and ticketing systems such as Salesforce and ServiceMax to streamline processes, while monitoring key performance indicators like Turnaround Time (TAT), Uptime, and Mean Time to Repair (MTTR).
- Provided support for regulatory compliance and audits, collaborating with vendors and stakeholders for effective coordination.
Service Engineer
Eastern Global Summit Sdn Bhd
07.2009 - 10.2011
- Experienced in Troubleshooting, Installation & Commissioning of medical devices (e.g. analyzers, diagnostic equipment), Preventive & Corrective Maintenance and Calibration & Validation of instruments
- Provide on-site technical support for installation, troubleshooting, and repairs.
- Delivered user training and technical support to customers.
- Authored detailed technical reports and handled escalation procedures.
- Troubleshot and resolved on-site issues promptly.
- Engaged in performing electrical safety test (EST) & disposal of medical devices.
- Familiarity with Laboratory Workflow and Medical Device Use Environment
Education
Bachelor of Mechanical Engineering with Honors -
University of Kuala Lumpur (UniKL MFI)
Diploma - Electrical & Electronic Engineering
Kolej PTPL
01.2005
Skills
References
Mohd, Mohaimin Bin Miswon, Service Manager, m.mohaimin89@gmail.com, +601163067971
CURRICULAR
On Chip Boot Camp: Logic Design & Synthesis using Synopsys CAD Tool (2008) Engineering Technology (IET) on Campus UniKL Club (2007)
Timeline
Senior Service Engineer
VQuest Sdn Bhd
11.2011 - 12.2024
Service Engineer
Eastern Global Summit Sdn Bhd
07.2009 - 10.2011
Diploma - Electrical & Electronic Engineering
Kolej PTPL
Bachelor of Mechanical Engineering with Honors -
University of Kuala Lumpur (UniKL MFI)
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