NATHIYA A/P JAYARAJO
OPERATION EXECUTIVE IN FREIGHT FORWARDING
Klang, Selangor,10
Summary
Dynamic Operations Executive with a proven track record at Dolphin Logistics, excelling in operational efficiency and customer service management. Skilled in transportation logistics and adept at resolving issues under pressure, I enhance client satisfaction through effective communication and meticulous documentation handling. Proficient in I-Freight and Microsoft Office, I thrive in fast-paced environments.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Operation Executive
DOLPHIN LOGISTICS SUPPLY CHAIN MANAGEMENT (M) S.B.
12.2021 - Current
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Coordinated logistics activities ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Handle documentation for import, export and air freight.
- Experienced in handling LCL, DAP, DDU, DDP, Exwork shipment.
- Appoint agent for new customer for clearance purpose.
- Liaise with shipping line for SI submission and Bill of Loading.
- Able to use I-Freight system.
Customer Service Cum Documentation
Atlantic Container Line Sdn Bhd
07.2020 - 12.2021
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Communicate with customer for daily task and complete delivery on time.
- Handle documentation for Import & Export shipment.
- Liaise with shipping line for SI submission and Bill of Loading.
- Liaise with customer's broker for clearance.
- Experience in appointing agent for new customer's for clearance purpose.
Customer Service
GRAB FOOD
03.2019 - 03.2020
- Provided exceptional customer service, resolving client issues efficiently and effectively.
- Exercised composure under pressure and in escalated customer service scenarios.
Customer Service + Data Key In
Yuwigou Express Sdn Bhd
07.2016 - 08.2017
- Key in customer details in system.
- Liaise with customer through phone calls and email to ensure parcel delivered to customer smoothly.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
PRIMARY SCHOOL
SK TAMAN KLANG
Klang, Selangor, Malaysia 04.2001 -
High School Diploma -
Advance Learning Centre
Klang, Selangor, Malaysia 04.2001 -
SECONDARY SCHOOL
SMK RAJA MAHADI
Klang, Selangor, Malaysia12-2011
Skills
- Operational efficiency
- Transportation management
- Teamwork and collaboration
- Customer service management
- Effective communication
- Multitasking Abilities
- Able to work under pressure
- Responsible & Punctual
- Computer literacy especially in Microsoft Office, Excel & I-freight system
- Able to pick up new concepts quickly and self-motivation to learn
Timeline
Operation Executive
DOLPHIN LOGISTICS SUPPLY CHAIN MANAGEMENT (M) S.B.
12.2021 - Current
Customer Service Cum Documentation
Atlantic Container Line Sdn Bhd
07.2020 - 12.2021
Customer Service
GRAB FOOD
03.2019 - 03.2020
Customer Service + Data Key In
Yuwigou Express Sdn Bhd
07.2016 - 08.2017
PRIMARY SCHOOL
SK TAMAN KLANG
04.2001 -
High School Diploma -
Advance Learning Centre
04.2001 -
SECONDARY SCHOOL
SMK RAJA MAHADI