Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Marianne Martha Sylvester

Marianne Martha Sylvester

Operation Executive
Lot 1428, LRG Intan 6A-1, Vista Perdana Phs 1, Bandar Baru Permyjaya, 98000, Miri,Sarawak

Summary

Dynamic Operations Executive with a proven track record at Boulevard Hypermarket, enhancing efficiency and customer satisfaction. Skilled in logistics coordination and vendor relations, I excel in multitasking and leadership coaching. Committed to fostering team productivity and resolving issues effectively, I consistently drive improvements in workflow and service quality.

Overview

6
6
years of professional experience

Work History

Operation Executive

Boulevard Hypermarket & Departmental Store S/B
Miri, Sarawak
08.2024 - Current

  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
  • Coordinated logistics activities, ensuring timely delivery of products and services to clients.
  • Improved customer satisfaction rates through timely communication and effective issue resolution.
  • Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
  • Provided ongoing training to team members, enhancing skillsets and overall productivity.
  • Optimized supply chain processes for increased efficiency and cost savings.
  • Implemented inventory management systems, reducing stock discrepancies and wastage.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Collaborated on operational support tasks to achieve common goal.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Negotiated supplier discounts to improve bottom line.

Operation Clerk

Boulevard Hypermarket Pujut
Miri, Sarawak
08.2019 - 08.2024
  • Open purchase order
  • Deal with supplier
  • Answer telephone, direct calls and take messages
  • Communicate with customers, employer or explain information
  • Maintain and update filling, inventory, mailing and database system
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
  • Coordinated with team members to ensure timely completion of assigned tasks, addressing any bottlenecks/barriers proactively – driving smooth daily operations within the departmentunit.

Sales Assistant

Boulevard Hypermarket Pujut
Miri, Sarawak
04.2019 - 08.2019
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted customers with prompt and polite support in-person and via telephone.

Education

SIJIL PELAJARAN MALAYSIA (SPM)

SEKOLAH MENENGAH KEBANGSAAN MARUDI
Marudi
04.2001 -

PENTAKSIRAN TINGKATAN 3 (PT3)

SEKOLAH MENENGAH KEBANGSAAN BARIO
Bario
04.2001 -

UJIAN PENCAPAIAN SEKOLAH RENDAH (UPSR)

SEKOLAH KEBANGSAAN BARIO
Bario
01-2011

Skills

Efficiency enhancement

Meeting scheduling

Workflow improvement

Leadership coaching experience

Effective multitasking

Operational efficiency

Team leadership

Supply chain management

Leadership training

Scheduling coordination

Operations management

Logistics management

Software

MICROSOFT WORD

MICROSOFT POWER POINT

MICROSOFT EXCEL

Timeline

Operation Executive

Boulevard Hypermarket & Departmental Store S/B
08.2024 - Current

Operation Clerk

Boulevard Hypermarket Pujut
08.2019 - 08.2024

Sales Assistant

Boulevard Hypermarket Pujut
04.2019 - 08.2019

SIJIL PELAJARAN MALAYSIA (SPM)

SEKOLAH MENENGAH KEBANGSAAN MARUDI
04.2001 -

PENTAKSIRAN TINGKATAN 3 (PT3)

SEKOLAH MENENGAH KEBANGSAAN BARIO
04.2001 -

UJIAN PENCAPAIAN SEKOLAH RENDAH (UPSR)

SEKOLAH KEBANGSAAN BARIO

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Marianne Martha SylvesterOperation Executive