Nastacia Jacquena
Supervisor
Kuching, Sarawak
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Supervisor
Mydin Wholesale Hypermarket
03.2024 - 04.2024
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Housekeeping Room Attendant
Hotel USCI
03.2023 - 07.2023
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Waitress
Dai Pai Dang
12.2022 - 02.2023
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Cashier
Warong Bunga Serai
12.2020 - 04.2021
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Sekolah Menengah Kebangsaan Serian
Kuching, Sarawak, Malaysia03.2023
Skills
- Operations Management
- Business Development
- Strategic Planning
- Staff Management
- Inventory Control
- Employee Motivation
- Inventory Oversight
Timeline
Supervisor
Mydin Wholesale Hypermarket
03.2024 - 04.2024
Housekeeping Room Attendant
Hotel USCI
03.2023 - 07.2023
Waitress
Dai Pai Dang
12.2022 - 02.2023
Cashier
Warong Bunga Serai
12.2020 - 04.2021
High School Diploma -
Sekolah Menengah Kebangsaan Serian
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