Hi, I’m
Mustafa Kamal Razalli
Insurance Unit Manager/Toh Muda Orang Besar 8 Perak
Puchong,Selangor
Summary
Dynamic professional with a strong customer service focus and team building expertise, previously at Takaful Ikhlas Berhad. Proven track record in budget planning and championing evidence-based practices, enhancing patient care quality. Skilled in scheduling coordination and committed to training and mentoring, ensuring high standards of excellence in all operations.
Overview
36
years of professional experience
Work History
Takaful Ikhlas Berhad
Assistant Unit Manager
12.2024 - Current
Job overview
- Assisted in budget planning, ensuring adequate funds were allocated to maintain high-quality patient care and services.
- Championed evidence-based practice initiatives throughout the department, promoting best practices in clinical decision-making processes across all disciplines involved in patient care delivery.
- Actively participated in recruiting efforts to attract top talent to the department, ensuring a high standard of excellence among all team members.
Etiqa Takaful Berhad
Agent
01.2018 - Current
Job overview
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Allianz
Agent
01.2010 - Current
Job overview
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
AIA Public Takaful Berhad
Assistant Unit Manager
03.2021 - 07.2024
Job overview
- Assisted in budget planning, ensuring adequate funds were allocated to maintain high-quality patient care and services.
- Streamlined staff scheduling for optimal patient coverage, ensuring a safe and supportive environment.
Prudential BSN Takaful Berhad
Agent
12.2006 - 01.2021
Job overview
- Informed clients of policies and procedures.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
AIG Insurance
Agent
01.2006 - 12.2010
Job overview
- Informed clients of policies and procedures.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Reviewed and executed confidential documents, contracts and disclosures.
BBMB Kewangan Berhad
Loans, IT, Legal, Collection & Customer Services.
06.1990 - 12.2005
Job overview
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Ming Court Hotel KL
Accounts Dept
11.1989 - 03.1990
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
UITMShah Alam
Diploma from Business Accountancy
12.1988
University Overview
- Elected Captain of Team
Skills
Customer service focus
Accomplishments
PRUDENTIAL ASSURANCE MALAYSIA BERHAD
STAR CLUB QUALIFIER MUNICH, PRAGUE 2012
PRUDENTIAL WEALTH PLANNER 2013
OSAKA QUALIFIER 2015
BALI QUALIFIER 2016
BANGKOK QUALIFIER 2017
AIA TAKAFUL
DUBAI STAR CLUB QUALIFIER 2021
TAKAFUL IKHLAS
MELBOURNE STAR CLUB QUALIFIER 2025
Timeline
Assistant Unit Manager
Takaful Ikhlas Berhad
12.2024 - Current
Assistant Unit Manager
AIA Public Takaful Berhad
03.2021 - 07.2024
Agent
Etiqa Takaful Berhad
01.2018 - Current
Agent
Allianz
01.2010 - Current
Agent
Prudential BSN Takaful Berhad
12.2006 - 01.2021
Agent
AIG Insurance
01.2006 - 12.2010
Loans, IT, Legal, Collection & Customer Services.
BBMB Kewangan Berhad
06.1990 - 12.2005
Accounts Dept
Ming Court Hotel KL
11.1989 - 03.1990
UITM
Diploma from Business Accountancy
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