Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Mustafa Kamal Razalli

Insurance Unit Manager/Toh Muda Orang Besar 8 Perak
Puchong,Selangor

Summary

Dynamic professional with a strong customer service focus and team building expertise, previously at Takaful Ikhlas Berhad. Proven track record in budget planning and championing evidence-based practices, enhancing patient care quality. Skilled in scheduling coordination and committed to training and mentoring, ensuring high standards of excellence in all operations.

Overview

36
years of professional experience

Work History

Takaful Ikhlas Berhad

Assistant Unit Manager
12.2024 - Current

Job overview

  • Assisted in budget planning, ensuring adequate funds were allocated to maintain high-quality patient care and services.
  • Championed evidence-based practice initiatives throughout the department, promoting best practices in clinical decision-making processes across all disciplines involved in patient care delivery.
  • Actively participated in recruiting efforts to attract top talent to the department, ensuring a high standard of excellence among all team members.

Etiqa Takaful Berhad

Agent
01.2018 - Current

Job overview

  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Allianz

Agent
01.2010 - Current

Job overview

  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

AIA Public Takaful Berhad

Assistant Unit Manager
03.2021 - 07.2024

Job overview

  • Assisted in budget planning, ensuring adequate funds were allocated to maintain high-quality patient care and services.
  • Streamlined staff scheduling for optimal patient coverage, ensuring a safe and supportive environment.

Prudential BSN Takaful Berhad

Agent
12.2006 - 01.2021

Job overview

  • Informed clients of policies and procedures.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

AIG Insurance

Agent
01.2006 - 12.2010

Job overview

  • Informed clients of policies and procedures.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Reviewed and executed confidential documents, contracts and disclosures.

BBMB Kewangan Berhad

Loans, IT, Legal, Collection & Customer Services.
06.1990 - 12.2005

Job overview

  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Ming Court Hotel KL

Accounts Dept
11.1989 - 03.1990

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Education

UITM
Shah Alam

Diploma from Business Accountancy
12.1988

University Overview

  • Elected Captain of Team

Skills

Customer service focus

Accomplishments

PRUDENTIAL ASSURANCE MALAYSIA BERHAD

STAR CLUB QUALIFIER MUNICH, PRAGUE 2012

PRUDENTIAL WEALTH PLANNER 2013

OSAKA QUALIFIER 2015

BALI QUALIFIER 2016

BANGKOK QUALIFIER 2017


AIA TAKAFUL

DUBAI STAR CLUB QUALIFIER 2021


TAKAFUL IKHLAS

MELBOURNE STAR CLUB QUALIFIER 2025

Timeline

Assistant Unit Manager

Takaful Ikhlas Berhad
12.2024 - Current

Assistant Unit Manager

AIA Public Takaful Berhad
03.2021 - 07.2024

Agent

Etiqa Takaful Berhad
01.2018 - Current

Agent

Allianz
01.2010 - Current

Agent

Prudential BSN Takaful Berhad
12.2006 - 01.2021

Agent

AIG Insurance
01.2006 - 12.2010

Loans, IT, Legal, Collection & Customer Services.

BBMB Kewangan Berhad
06.1990 - 12.2005

Accounts Dept

Ming Court Hotel KL
11.1989 - 03.1990

UITM

Diploma from Business Accountancy
Mustafa Kamal RazalliInsurance Unit Manager/Toh Muda Orang Besar 8 Perak