IMRAN AKHIM BIN ZULKIFLY

Main responsibility: 360 recruitment cycle, sales, team management, training & customer service

• Conducted market research and competitor analysis to identify trends, opportunities, and target audience preferences.
• Led end-to-end recruitment processes, including sourcing, screening, interviewing, and selecting top talent across diverse industries.
• Developed and maintained strong client relationships, ensuring customer satisfaction and repeat business.
• Conducted product demonstrations and presentations, effectively communicating the value proposition and addressing customer needs.
• Provided coaching, mentorship, and performance feedback to team members, resulting in increased productivity and employee satisfaction.
• Collaborated with senior leadership to develop business plans, forecast sales targets, and execute strategic initiatives.
• Delivered exceptional customer service experiences, ensuring customer satisfaction and building strong relationships.
• Handled customer inquiries, complaints, and escalations, resolving issues promptly and effectively.
• Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
• Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.

• Provided insight and overview to Product team on Product Pricing which includes establishment of recommended selling price with its financial assessment and developing pricing tools and governance for internal stakeholders.
• Coordinated the planning of revenue, usage, and churn campaigns with various business stakeholders including determining price points & recommendations for pricing construct.
• Developed business and financial modeling to assess future profitability of identified opportunities for any new / revamp of products & services that require pricing element.

• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
• Compiled product, market, and customer data to generate informed sales and profit projections.
• Collected, analyzed and summarized data and trends to provide marketing tracking and research.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Updated spreadsheets with statistical, financial and non-financial information.
• Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
• Generated reports to support development and implementation of marketing plans.