Hi, I’m
Muhyiddin Yusoff
Ex-Cabin Crew
Singapore,Singapore
Summary
Welcoming, personable individual with well-developed hospitality skills in various food & beverages industries. Serviced-oriented professional with 4.7 years of flight crew experience. Poised & efficient in dedicating to team-driven environment. Highly skilled in responding to emergency situations and remaining cool under pressure. Looking for exciting role as a chief steward in Marriott Hotel in Batam.
Overview
13
years of professional experience
52
Certifications
2
Languages
Work History
Singapore Airlines
Cabin Crew
07.2019 - 02.2024
Job overview
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Assisted passengers with special needs, providing personalised care and support throughout flight.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Followed company regulations and rules to promote safe environment for travelers and employees.
Foodpanda
Food Delivery Driver
03.2018 - 04.2019
Job overview
- Adhered to safety guidelines and traffic regulations, ensuring safe transport of food items.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Navigated efficiently through various routes for timely food deliveries.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalised service.
- Provided valuable feedback on route optimisation strategies, streamlining delivery processes for improved efficiency.
Starbucks Reserve
Barista
02.2018 - 03.2018
Job overview
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
Prime Limousine (Resorts World Sentosa)
Service Desk Coordinator
11.2017 - 02.2018
Job overview
- Implemented service desk best practices, improving overall team performance and productivity.
- Managed the prioritization of service requests, ensuring timely completion of critical tasks.
- Maintained accurate records of all service desk activities, enabling data-driven improvements to operations.
- Enhanced customer satisfaction by promptly addressing and resolving service desk tickets.
Singapore Police Force
National Service Person
01.2016 - 11.2017
Job overview
- Nurtured problem-solving capabilities by identifying challenges faced by communities and implementing strategic solutions accordingly.
- Promoted positive image of National Service through professionalism, enthusiasm, and dedication to duty.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in development of crime prevention strategies, resulting in safer neighborhood.
- Managed crowd control during events, ensuring public safety while minimising disruptions to attendees or surrounding communities.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Conducted searches of individuals, vehicles and premises.
- Responded to emergency calls to provide assistance to citizens in need.
KPO Cafe Bar
Bar Waiter
04.2015 - 12.2015
Job overview
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Provided recommendations for food pairings with selected beverages enhancing the overall dining experience for guests.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Served alcoholic and non-alcoholic beverages in bar environment.
NTUC Fairprice
Retail Assistant
01.2011 - 04.2015
Job overview
- Assisted management with loss prevention initiatives, lowering instances of theft within store premises.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
- Demonstrated flexibility by adapting to various roles within retail environment as needed.
- Managed inventory with accuracy, ensuring optimal product levels and minimising stock discrepancies.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
Education
ITE College Central2 Ang Mo Kio Dr
from Business Services
04.2001
University Overview
- Edusave Award for Achievement, Good Leadership and Service (EAGLES) 2015
- Edusave Certificate of Academic Achievement 2014 (Top 25% Academic Performance)
- Edusave Merit Bursary 2014
- Certificate of Achievement for Participation in Overseas Community Service & Development Programme at Cambodia from (9 June 2018 to 15 June 2018)
- Certificate of Achievement for Participation in Overseas Community Service & Development Programme at Vietnam from (21 Sep 2015 to 27 Sep 2015)
- Certificate of Training in Speaking with Confidence
- Certificate of Training in Grooming & Social Etiquette Workshop
- Certificate of Participation in SGSecure Youth Forum
- Certificate of Participation 2014 Formula 1 Singapore Airlines Singapore Grand Prix
Management Development Institute of Singapore MDIS501 Stirling Rd
O Level Singapore-Cambridge General Certificate
04.2001
Yusof Ishak Secondary SchoolBukit Batok
N Level Singapore-Cambridge General Certificate
04.2001
Skills
Interest - Mountain Biking
During my free time, I would hop on my mountain bike to enjoy the nature. Either on the mountains or in the trails, it takes me to beautiful places and it is always an adventure every time. Not neglecting the various health benefits (Increases cardiovascular health, strength, balance and coordination). Fosters new friendship and building bond with new people I meet as it creates social connections off of a shared interest and passion. My best experiences was in Whistler Mountain, Canada where I went for a 2 weeks solo trip with my mountain bike. Presenting a memorable trip for a wanderlust, independence and freedom to someone like me!
Certification
Certified [Cabin Crew], [Singapore Airlines] - [4.7 years]
Timeline
[Certification of Service] Testimonial - [Singapore Airlines]
03-2024
Certified [Cabin Crew], [Singapore Airlines] - [4.7 years]
02-2024
[Fine Tuning Your Service] Course Day 1 - [Singapore Airlines]
11-2023
[Fine Tuning Your Service (Enhanced Communication] Course Day 2 - [Singapore Airlines]
11-2023
[Fine Tuning Your Service] Dry Run Day 3 - [Singapore Airlines]
11-2023
[Fine Tuning Your Service] Wet Run Day 4 - [Singapore Airlines]
11-2023
[Crew Conduct Awareness] Course - [Singapore Airlines]
09-2023
[Fatigue Risk Management System] Online - [Singapore Airlines]
06-2023
[CC Threat and Error Management] Course - [Singapore Airlines]
06-2023
[Customer Data Protection Programme (With GDPR)] Course - [Singapore Airlines]
06-2023
[Fraud Awareness and Whistle Blowing] Course - [Singapore Airlines]
03-2023
[Enhanced Passenger Relations Enhancement] Course - [Singapore Airlines]
02-2023
[Information Security Awareness Programme (ISAP) ] Assessment [Singapore Airlines]
07-2021
[Cabin Crew Self-Directed Learning Terms and Conditions] Course - [Singapore Airlines]
07-2021
[CCT Flying With Wellness] Course - [SATS Academy]
03-2021
[CCT SUSS Lifestyle Management I & II] Training - [Singapore Airlines]
12-2020
[CCT Managing Conflicts] SATS Day 1 & 2 - [Singapore Airlines]
12-2020
[CCT SUSS Understanding Autism] Course - [Autism Resource Centre (Singapore) ]
11-2020
[Lifestyle Management I & II] Course - [National University of Singapore]
11-2020
[CCT Build Resilience and Develop Skills to Lead Change] LHUB Training Day 1 & 2 - [Singapore Airlines]
10-2020
[Build Resilience and Develop Skills To Lead Change] Course Day 1 & 2 - [Singapore Airlines]
10-2020
[Communicating and Relating Effectively (Ops, Sup) ] Training - [SATS Academy/Capelle]
10-2020
[Addressing Service Lapses] Course - [SATS Academy]
10-2020
[A350 Service Training] Online - [Singapore Airlines]
07-2020
[Understanding Your Work Environment (Human Factors)] Online - [Singapore Airlines]
06-2020
[React Workshop] Training - [Singapore Airlines]
02-2020
[Cabin Crew Readiness Programme], [Singapore Airlines] - [3 months]
10-2019
[CCRP SOARing Begins With Me] Training - [Singapore Airlines]
10-2019
[Work in a Diverse Service Environment] Course - [Singapore Airlines]
10-2019
[Respond to Service Challenges] Course - [Singapore Airlines]
10-2019
[Provide Go-The-Extra-Mile Service] Course - [Singapore Airlines]
10-2019
[SEP, CC Conversion & Fleet Type Course A330] Training - [Singapore Airlines]
09-2019
[CCRP Cabin Crew Resource Management] Training - [Singapore Airlines]
09-2019
[CCRP Training to Excel in Safety & Security] Training - [Singapore Airlines]
09-2019
[CCRP Role Play Examination & Grooming] Training - [Singapore Airlines]
08-2019
[CCRP Communication Skills I & II] Training - [Singapore Airlines]
08-2019
[General Module I & II] Training - [Singapore Airlines]
08-2019
[CCRP Activities] Training - [Singapore Airlines]
08-2019
Cabin Crew
Singapore Airlines
07.2019 - 02.2024
[CCRP Passenger Relations I & II] Training - [Singapore Airlines]
07-2019
[Alcoholic Beverages & Mocktails] Training - [Singapore Airlines]
07-2019
[CCRP Food Module] Training - [Singapore Airlines]
07-2019
[CCRP Pre-Flight Session] Training - [Singapore Airlines]
07-2019
[CCRP Equipment] Training - [Singapore Airlines]
07-2019
[CCRP Amenities] Training - [Singapore Airlines]
07-2019
[Customer Data Protection Programme (With GDPR)] - WBT, [Singapore Airlines]
07-2019
[CCRP ISAP] - Crew Systems [Singapore Airlines]
07-2019
[CCRP Grooming and Personal Hygiene I & II] Training - [Singapore Airlines]
07-2019
[CCRP Doing What's Right and Airlines Industry Language] Course - [Singapore Airlines]
07-2019
[CCRP SIA Service Tradition] Training - [Singapore Airlines]
07-2019
Food Delivery Driver
Foodpanda
03.2018 - 04.2019
Barista
Starbucks Reserve
02.2018 - 03.2018
[Food and Beverages Safety & Hygiene Policies and Procedures] Course - [EnviroHealth Pte Ltd]
01-2018
Service Desk Coordinator
Prime Limousine (Resorts World Sentosa)
11.2017 - 02.2018
National Service Person
Singapore Police Force
01.2016 - 11.2017
Bar Waiter
KPO Cafe Bar
04.2015 - 12.2015
[Interact With Guests] Course - [William Angliss Institute Pte Ltd]
08-2014
[Area of certification] Training - [NTUC Fairprice Co Ltd]
10-2011
Retail Assistant
NTUC Fairprice
01.2011 - 04.2015
ITE College Central
from Business Services
04.2001
Management Development Institute of Singapore MDIS
O Level Singapore-Cambridge General Certificate
04.2001
Yusof Ishak Secondary School
N Level Singapore-Cambridge General Certificate
04.2001
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