YOGA
JOANNE LEE
Summary
A DEPENDABLE INDIVIDUAL WITH EXCEPTIONAL TIME MANAGEMENT SKILLS, EXCELS IN DELIVERING A PROFESSIONAL CUSTOMER EXPERINCE AND BUIDLING STRONG RELATIONSHIPS.DEMONSTRATES COMPETENCE IN HANDLING MULTIPLE TASKS DAILY, THRIVING UNDER PRESSURE AND ACHIEVING OPTIMAL RESULTS.APPROACHES NEW CHALLENGES WITH OPEN-MINDED PERSPECTIVE, ALWAYS SEEKING OPPORTUNITIES FOR GROWTH AND IMPROVEMENT.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
CABIN CREW
SINGAPORE AIRLINES
10.2012 - 12.2024
- ENGAGED WITH PASSENGERS AND CREW TO RESOLVE ONBOARD ISSUES EFFECTIVELY
- ACTIVELY COLLABORATED WITH SUPERIORS TO IMPLEMENT STRATEGIES ( SERVICE FLOW) TO ENHANCE GUEST SATISFACTION
- PROVIDE GUIDANCE AND COACHING NEW CREW FOR SKILL DEVELOPMENT
- CONDUCT PERFORMANCE APPRAISALS AND PROVIDE CONSTRUCTIVE FEEDBACK TO SUPERIORS TO MAINTAIN HIGH STANDARD OF SERVICE
- ENSURE SMOOTH SERVICE DELIVERY AND ADHERE TO SAFETY PROTOCOLS
- PROVIDE SUPPORT TO SUPERIORS BY FACILITATING COMMUNICATION BETWEEN CREW MEMBERS AND MANAGEMENT,ENSURING SMOOTH OPERATIONAL EFFCICIENCY
- ENSURE THE WELLBEING OF CREW MEMBERS DURING CHALLENGING SITUATION BY PROVIDING SUPPORT TO MAINTAIN MORALE AND SAFETY
CARE AMBASSADOR
TAN TOCK SENG HOSPITAL SINGAPORE
06.2020 - 08.2021
- ADDRESSING PATIENTS/FAMILY NEEDS AND CONCERNS WITH EMPHATY AND PROFESSIONALISM
- UPHOLD COMPANY IMAGE WITH HIGH STANDARD OF SERVICE DURING SERVICE IN THE HOSPITAL
- RESOLVE ISSUES AND FACILITATE EFFECTIVE COMMUNICATION
- PROVIDE FEEDBACK TO NURSES
PROGRAMME CONSULTANT
MANAGEMENT DEVELOPMENT INSTITUTE OF SINGAPORE ( MDIS)
01.2012 - 10.2012
- ASSESS STUDENT NEEDS AND PROVIDE TAILOYED ADVICE ON COURSE SELECTION AND EDUCATIONAL PATHWAYS TO ACHIEVE THEIR GOALS
- EFFECTIVELY PROMOTE AND EXPLAIN COURSE OFFERING TO STUDENTS
- FOSTERING GOOD RELATIONSHIP WITH STUDENTS AND STAFF TO ENHANCE COLLABOLATION AND COMMUNICATION
- STAYED UPDATED ON INDUSTRY TRENDS AND COMPETITORS OFFERING TO PROVIDE RELEVANT ADVICE
RESERVATION AGENT
IBIS BENCOLEEN SINGAPORE
06.2011 - 12.2011
- PROCESS AND MANAGE GUEST RESERVATIONS AND ENSURING ACCURACY AND EFFICIENCY IN BOOKING DETAILS
- HANDLE PAYMENT TRANSACTION AND MANAGE FINANCIAL RECORDS RELATED TO BOOKINGS
- LIAISE EFFECTIVELY WITH OTHER DEPARTMENTS TO ENSURE A SEAMLESS GUEST EXPERINCE
- ADDRESS INQUIRIES AND RESOLVING ISSUESS AND ASSISTING GUESTS WITH THEIR NEEDS
Education
BACHELOR DEGREE - HOSPITALITY AND TOURISM MANAGEMENT
UNIVERSITE DE TOULOSE LE MIRAIL
MALAYSIA 07.2007 - 02.2011
Skills
- CUSTOMER SERVICE
- COMMUNICATION
- TEAMWORK
- PROBLEM SOLVING
- TIME MANAGEMENT
- ACTIVE LISTENING
- RESILIENCE
Interests
FLOWER ARRANGEMENT
TRAVEL
BADMINTON
Additional Information
BASIC FLOWER ARRANGEMENT COURSE RAFFLES INTERNATIONAL FLORISTRY ACEDEMY 11/2018 - 02/2019
200HRS YOGA INSTRUCTOR COURSE UNION YOGA AYURVEDA,KEMBANGAN BRANCH 09/2020 - 08/2021
Timeline
CARE AMBASSADOR
TAN TOCK SENG HOSPITAL SINGAPORE
06.2020 - 08.2021
CABIN CREW
SINGAPORE AIRLINES
10.2012 - 12.2024
PROGRAMME CONSULTANT
MANAGEMENT DEVELOPMENT INSTITUTE OF SINGAPORE ( MDIS)
01.2012 - 10.2012
RESERVATION AGENT
IBIS BENCOLEEN SINGAPORE
06.2011 - 12.2011
BACHELOR DEGREE - HOSPITALITY AND TOURISM MANAGEMENT
UNIVERSITE DE TOULOSE LE MIRAIL
07.2007 - 02.2011
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