MUHAMMAD SYAFIQ ZAKARIA
SHIPPING CUSTOMER SERVICE
Kuantan, Pahang,06
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Officer
Q Express Line Sdn Bhd
06.2022 - Current
- Assisted call-in customers with questions and orders regarding to quotation and vessel space availability
- Provided excellent customer care by responding to requests, assisting with shipment service selection and handling container pick up time.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Responded proactively and positively to rapid change vessel schedule.
Logistics Officer
Kaneka Malaysia Sdn Bhd
03.2022 - 05.2022
- Conducted audits to improve office logistics practices and procedures.
- Managed import/export documentation processes to ensure timely clearance of goods through customs, reducing potential delays or penalties.
- Organized records of vehicles, schedules and completed orders.
- Improved shipment tracking capabilities by implementing real-time visibility tools for accurate status updates from origin to destination.
Education
BBA - Transportation Management
Universiti Teknologi Mara
Bandar Puncak Alam, Selangor, Malaysia 04.2001 -
Skills
- Logistics Coordination
- Written Communication
- Data Management
- Call Management
- Calm Under Pressure
- MS Office
- Understanding Customer Needs
- Continuous Improvement
- Report Preparation
- Adaptability and Flexibility
- Strategic sales knowledge
- Route Management
Timeline
Customer Service Officer
Q Express Line Sdn Bhd
06.2022 - Current
Logistics Officer
Kaneka Malaysia Sdn Bhd
03.2022 - 05.2022
BBA - Transportation Management
Universiti Teknologi Mara
04.2001 -
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