Hi, I’m
QUEENIE CHEN
Johor Bahru, Johor,01
Summary
Dynamic Account Manager with a proven track record at By Commerce Sdn Bhd, excelling in account management and logistics coordination. Adept at utilizing SQL and financial data entry to drive business growth, while fostering team collaboration and ensuring meticulous documentation. Recognized for enhancing operational efficiency and delivering exceptional customer service.
Overview
13
years of professional experience
Work History
SEAGREEN FOOD INDUSTRIES PTE LTD
CUSTOMER SERVICE OFFICER
04.2025 - 06.2025
Job overview
- Receive and process customer order accurately through phone, email, and systems.
- Coordinate with production and logistics teams to ensure timely delivery.
- Work with warehouse and shipping teams to schedule deliveries.
- Developed a strong understanding of manufactured products to provide accurate information and support to internal teams.
- Maintain accurate and up-to-date customer records n internal systems to ensure smooth order processing and effective communication.
T&L Industries Pte Ltd
Account Assistant
10.2024 - 12.2024
Job overview
- Organized data into multiple spreadsheets to streamline data.
- Processed documents such as invoices, debit note, production cost report (match invoices with delivery notes and purchases notes)
- Communicated and resolved disputes with Accountant regarding outstanding invoices, payments and adjustments.
- Performed administrative and clerical duties such as word processing, data entry, email and copying.
- Maintained accurate records of financial documents and ensured systematic filing for audit and compliance purposes.
- Prepared and documented meeting minutes accurately, ensuring timely review and confirmation with directors.
- Followed up on daily production activities with the production team to ensure alignment with schedules and reporting requirements.
- Help calculate production cost and maintain costing report.
- Record raw material and finished goods movement into the system
- Assist the production team with others tasks as required.
- Enter accounting data into MILLION accounting systems, maintain ledgers and general journal entries.
BY COMMMERCE SDN BHD
ACCOUNT MANAGER
01.2021 - 09.2024
Job overview
- Detail-oriented Account Manager with 3 years of experience in the e-commerce industry. Skilled in monitoring financial and performance data using accounting systems provided by third-party firms. Strong understanding of digital account operations, product data handling, and business decisions through accurate data management.
- Community to promote long term business growth.
- Organizing and attending meetings.
MILLION TRADING SDN BHD
ACCOUNT EXECUTIVE
12.2012 - 12.2020
Job overview
- consolidates sales data from multiple outlets (or the entire business) to analyze overall sales performance
- daily closing process in multiple outlets end-of-day sales (counting cash, reconciling it with sales report, and preparing a bank deposit)
- Monitoring and analyzing accounting data, producing financial reports and statements
- Assisting with audits by providing necessary documentation and information.
- Filing annual COMPANY SECRETARY LICENSE
- Tax Return Preparation and Filing (preparing various tax returns, including corporate tax, GST (Goods and Services Tax), SST (Sales & Service Tax) and individual income tax returns.)
- Company Accounting System SQL ACCOUNT
Education
TODAY BUSINESS INSTITUTESarawak
High School Diploma
09-2013
Skills
- Charge reconciliation
- Documentation and reporting
- Account management
- Database management
- Logistics coordination
- E-commerce systems (Amazon-style platforms)
- Financial&Business Data Entry
- Team Collaboration
- Internal Accounting Software (SQL, Quick Book, MILLION)
- Logistics inventory Software
- Attention to Detail
- Microsoft Excel / Google sheets / WPS Office
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Malay
Intermediate (B1)
Timeline
CUSTOMER SERVICE OFFICER
SEAGREEN FOOD INDUSTRIES PTE LTD
04.2025 - 06.2025
Account Assistant
T&L Industries Pte Ltd
10.2024 - 12.2024
ACCOUNT MANAGER
BY COMMMERCE SDN BHD
01.2021 - 09.2024
ACCOUNT EXECUTIVE
MILLION TRADING SDN BHD
12.2012 - 12.2020
TODAY BUSINESS INSTITUTE
High School Diploma
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