Muhammad Shukry Bin Abdullah Shukry
Servis Crew
George Town, Penang
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at 24Xpress Sdn Bhd. Skilled in payment processing and team leadership, I successfully mentored staff and managed inventory, contributing to significant efficiency improvements. Achievements include reducing stock shortages and boosting sales through effective promotion strategies. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Cashier
24Xpress Sdn Bhd
06.2023 - 10.2023
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Addressed customer needs and made product recommendations to increase sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Assistant Storekeeper
Yusof Taiyoob Sdn Bhd
01.2022 - 03.2023
- Enhanced inventory management by implementing efficient organizational systems and maintaining accurate records.
- Collaborated with Storekeeper to develop strategies for reducing shrinkage, resulting in decreased loss of merchandise.
- Assisted with employee training initiatives, sharing knowledge on best practices for inventory management and customer service techniques.
- Contributed to store security by vigilantly monitoring the premises for potential theft or other suspicious activities.
- Maintained a clean, safe, and organized store environment for customers and employees through diligent attention to detail.
Storekeeper
Pok Brothers Sdn Bhd
01.2021 - 11.2021
- Managed store budgets effectively, monitoring expenses closely to ensure optimal resource allocation.
- Provided reliable support during audits by presenting well-organized documentation, ensuring transparency in inventory management processes.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Facilitated smooth store transitions during relocation or expansion efforts, managing inventory transfers efficiently while minimizing disruptions to business operations.
- Streamlined supply chain operations, negotiating with suppliers for better pricing and delivery terms.
- Received product shipments and organized in stockroom storage area.
Education
No Degree - Agama
Madrasah Pelajaran Kitab
Acheh,indonesia 04.2001 -
Skills
Customer Service
Accomplishments
- Completed manager training program.
- Resolved product issue through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Cashier
24Xpress Sdn Bhd
06.2023 - 10.2023
Assistant Storekeeper
Yusof Taiyoob Sdn Bhd
01.2022 - 03.2023
Storekeeper
Pok Brothers Sdn Bhd
01.2021 - 11.2021
No Degree - Agama
Madrasah Pelajaran Kitab
04.2001 -
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