Muhammad Ridwan Mad Yusof
Marketing Specialist
Petaling Jaya,10
Summary
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 3+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
5
5
years of professional experience
Work History
General Manager
Social Ace SDN BHD
Petaling Jaya, Selangor
05.2019 - Current
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Devised and deployed successful marketing strategies.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Client Service Representative
Amoeba Creative SDN BHD
Petaling Jaya, Selangor
11.2017 - 05.2019
- Key client services representative for Haagen Dazs Malaysia & Moet Hennessy Diageo
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Managed events planning, including contract signing, logistics, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Digital Marketing Executive
Soul Society SDN BHD
Hartamas , Kuala Lumpur
10.2016 - 11.2017
- Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
- Increased brand awareness through creation and management of social media channels, boosting social media engagement
- Developed and executed multiple print and digital marketing efforts to enhance brand visibility in food and beverages industry.
- Created and presented pitch materials, including proposals and presentations.
- Evaluated monthly performance statistics and used data to inform future strategies.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
Intern
CIMB
Kuala Lumpur, Kuala Lumpur
01.2015 - 06.2015
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Completed clerical tasks such as filing, copying and distributing mail.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Answered incoming telephone calls, took down messages and provided information.
Education
Associate of Science - Chemical Engineering
Kolej Matrikulasi Selangor
BantingBachelor of Science - Psychology
Sunway University
Sunway Skills
Client account management
undefinedTimeline
General Manager
Social Ace SDN BHD
05.2019 - Current
Client Service Representative
Amoeba Creative SDN BHD
11.2017 - 05.2019
Digital Marketing Executive
Soul Society SDN BHD
10.2016 - 11.2017
Intern
CIMB
01.2015 - 06.2015
Bachelor of Science - Psychology
Sunway University
Associate of Science - Chemical Engineering
Kolej Matrikulasi Selangor
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