Muhammad Ridwan Mad Yusof
Marketing Specialist
Petaling Jaya,10
Summary
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 3+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
5
5
years of professional experience
Work History
General Manager
Social Ace SDN BHD
Petaling Jaya, Selangor
05.2019 - Current
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Devised and deployed successful marketing strategies.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Client Service Representative
Amoeba Creative SDN BHD
Petaling Jaya, Selangor
11.2017 - 05.2019
- Key client services representative for Haagen Dazs Malaysia & Moet Hennessy Diageo
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Managed events planning, including contract signing, logistics, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Digital Marketing Executive
Soul Society SDN BHD
Hartamas , Kuala Lumpur
10.2016 - 11.2017
- Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
- Increased brand awareness through creation and management of social media channels, boosting social media engagement
- Developed and executed multiple print and digital marketing efforts to enhance brand visibility in food and beverages industry.
- Created and presented pitch materials, including proposals and presentations.
- Evaluated monthly performance statistics and used data to inform future strategies.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
Intern
CIMB
Kuala Lumpur, Kuala Lumpur
01.2015 - 06.2015
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Completed clerical tasks such as filing, copying and distributing mail.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Answered incoming telephone calls, took down messages and provided information.
Education
Associate of Science - Chemical Engineering
Kolej Matrikulasi Selangor
BantingBachelor of Science - Psychology
Sunway University
Sunway Skills
Client account management
Key decision making
Time management
Digital marketing
Database Management
Communications expertise
Innovation
Project Management
Staff Management
Market planning and execution
Media industry expertise
Design understanding
Communications strategies
Deadline-oriented
Creative team leadership
Complex problem solver
Corporate identity branding
Visual communication expertise
Timeline
General Manager
Social Ace SDN BHD
05.2019 - Current
Client Service Representative
Amoeba Creative SDN BHD
11.2017 - 05.2019
Digital Marketing Executive
Soul Society SDN BHD
10.2016 - 11.2017
Intern
CIMB
01.2015 - 06.2015
Bachelor of Science - Psychology
Sunway University
Associate of Science - Chemical Engineering
Kolej Matrikulasi Selangor