Summary
Overview
Work History
Education
Skills
Software
Timeline
AccountManager
Muhammad Norizamel Mustaffa

Muhammad Norizamel Mustaffa

Customer Services
Ampang,Selangor

Summary

Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
Languages
5
5
years of post-secondary education
4
4
years of professional experience

Work History

Customer Service

Dominoz Pizza
Shah Alam, Selangor
07.2020 - Current
  • Assisted customers to make an order.
  • Suggest customer with new product or promotion
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Resolved problems, improved operations and provided exceptional service.

Supervisor

McDonald
Batu Pahat, Johor
01.2017 - 06.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Tracked and prepared quarterly reports of sales goals to management.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.

Education

SPM

Smk Dato Seth
Yong Peng , Johor
01.2012 - 11.2016

Skills

MS Office

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Software

MICROSOFT EXCEL

Timeline

Customer Service

Dominoz Pizza
07.2020 - Current

Supervisor

McDonald
01.2017 - 06.2020

SPM

Smk Dato Seth
01.2012 - 11.2016

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Muhammad Norizamel MustaffaCustomer Services