MUHAMMAD LUQMAN FARHAN BIN MASRI
JOHOR
Summary
Dynamic delivery professional with experience at Food Panda Malaysia, excelling in route optimization and customer relationship management. Proven track record of enhancing service quality through effective communication and conflict resolution. Committed to timely deliveries and maintaining high standards of compliance, ensuring customer satisfaction in every interaction.
Overview
6
6
years of professional experience
Work History
RIDER FOOD PANDA
FOOD PANDA MALAYSIA
PAHANG
01.2021 - 06.2025
- Delivered food orders to customers promptly and efficiently.
- Navigated routes using mobile apps for optimal delivery times.
- Maintained vehicle cleanliness and ensured proper functioning for deliveries.
- Collaborated with restaurant staff to ensure accurate order preparation.
COURIER SERVICES
POS LAJU MALAYSIA
PAHANG
01.2019 - 12.2020
- Arranged for delivery of outgoing mail via courier services or other methods.
- Arranged courier services for urgent deliveries when required.
- Liaised with courier services regarding pick-up schedules for outgoing parcels.
- Communicated with customers regarding pickup and delivery times.
- Resolved any issues that arose during the course of a delivery.
Education
SIJIL PELAJARAN MALAYSIA -
SMK ALAM MEGAH 2
SHAH ALAM12-2013
Skills
- Route optimization
- GPS navigation
- Time management
- Order management
- Conflict resolution
- Mobile app navigation
- Customer relationship management
- Package handling
- Compliance with regulations
Languages
English
Beginner
A1
Malay
Native
Native
Timeline
RIDER FOOD PANDA
FOOD PANDA MALAYSIA
01.2021 - 06.2025
COURIER SERVICES
POS LAJU MALAYSIA
01.2019 - 12.2020
SIJIL PELAJARAN MALAYSIA -
SMK ALAM MEGAH 2