MUKHLISSHIDDIQ SIRI
CUSTOMER SERVICE REPRESENTATIVE
Kuala Lumpur
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
2
2
Languages
Work History
Food Panda Rider
Food Panda
01.2019 - Current
- Enhanced customer satisfaction through timely pickup and delivery of items, ensuring orders arrived in excellent condition.
- Followed all traffic regulations diligently, minimizing accidents and upholding the company''s reputation for safe transportation services.
- Handled cash transactions accurately, ensuring proper payment for services rendered while maintaining financial accountability.
- Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
- Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.
Concession Supervisor
Golden Screen Cinemas Sdn Bhd
12.2018 - 02.2022
- Duties typically include interviewing, hiring, training, scheduling and managing employees, as well as overseeing inventor, supplies and other concession equipment.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Achieved high levels of cleanliness throughout the concession area by enforcing strict sanitation protocols among staff members.
- Enhanced guest experience by addressing customer concerns promptly and professionally, resolving issues to satisfaction.
- Fostered a positive work environment, motivating team members to consistently deliver exceptional guest service experiences.
- Managed inventory effectively to reduce waste and maintain optimal stock levels for smooth concession stand operation.
Shift Supervisor
Berjaya Starbucks Coffee Malaysia Sdn Bhd
12.2013 - 12.2018
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, maintaining accuracy in transactions and minimizing discrepancies.
- Ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed store opening and closing procedures and balanced tills.
- Maintained well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
Education
SPM - Automotive
SM Teknik Setapak
Setapak, Kuala Lumpur12-2008
Skills
Customer service
Strong endurance
Communication skills
Leadership
Food service
Time management and route planning
Team collaboration
Multitasking
Adaptability and flexibility
Timeline
Food Panda Rider
Food Panda
01.2019 - Current
Concession Supervisor
Golden Screen Cinemas Sdn Bhd
12.2018 - 02.2022
Shift Supervisor
Berjaya Starbucks Coffee Malaysia Sdn Bhd
12.2013 - 12.2018
SPM - Automotive
SM Teknik Setapak