Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
MUKHLISSHIDDIQ SIRI

MUKHLISSHIDDIQ SIRI

CUSTOMER SERVICE REPRESENTATIVE
Kuala Lumpur

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

11
11
years of professional experience
2009
2009
years of post-secondary education
2
2
Languages

Work History

Food Panda Rider

Food Panda
01.2019 - Current
  • Enhanced customer satisfaction through timely pickup and delivery of items, ensuring orders arrived in excellent condition.
  • Followed all traffic regulations diligently, minimizing accidents and upholding the company''s reputation for safe transportation services.
  • Handled cash transactions accurately, ensuring proper payment for services rendered while maintaining financial accountability.
  • Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
  • Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.

Concession Supervisor

Golden Screen Cinemas Sdn Bhd
12.2018 - 02.2022
  • Duties typically include interviewing, hiring, training, scheduling and managing employees, as well as overseeing inventor, supplies and other concession equipment.
  • Purchased food items, supplies and equipment in alignment with strict budgets.
  • Achieved high levels of cleanliness throughout the concession area by enforcing strict sanitation protocols among staff members.
  • Enhanced guest experience by addressing customer concerns promptly and professionally, resolving issues to satisfaction.
  • Fostered a positive work environment, motivating team members to consistently deliver exceptional guest service experiences.
  • Managed inventory effectively to reduce waste and maintain optimal stock levels for smooth concession stand operation.

Shift Supervisor

Berjaya Starbucks Coffee Malaysia Sdn Bhd
12.2013 - 12.2018
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Managed cash handling procedures, maintaining accuracy in transactions and minimizing discrepancies.
  • Ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.

Education

SPM - Automotive

SM Teknik Setapak
Setapak, Kuala Lumpur
12-2008

Skills

Customer service

Timeline

Food Panda Rider

Food Panda
01.2019 - Current

Concession Supervisor

Golden Screen Cinemas Sdn Bhd
12.2018 - 02.2022

Shift Supervisor

Berjaya Starbucks Coffee Malaysia Sdn Bhd
12.2013 - 12.2018

SPM - Automotive

SM Teknik Setapak

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