MUHAMMAD IZZAT KHAIRANI AB MANAF
FIRST MILE HUB LEADER
PUTRAJAYA
Summary
Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with other warehouse, HQ and staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
FIRST MILE HUB LEAD
SHOPEE EXPRESS
01.2023 - Current
- Oversee the entirety of warehousing and fulfillment operations from start to finish, guaranteeing optimal hub performance through the supervision, organization, direction.
- Allocate tasks to both sorters and drivers according to the available manpower, while also ensuring that all hub tasks are completed promptly.
- Manage the recruitment and supervision of staff, subcontractors, as well as part-time drivers and riders.
- Offer assistance with manpower to additional warehouses experiencing high parcel volumes, particularly during festive seasons, month ends, or sales events.
- Hold weekly meetings with staff, covering updates on operations, route adjustments, and any other relevant communication.
- Responsible for overseeing the backlog report, conducting asset audits, managing material ordering, and reviewing and approving staff claim reports.
HUB MANAGER
J&T CYBERJAYA
01.2020 - 12.2022
- To ensure that collections and deliveries are in line with specified requirements, it is necessary to review data related to courier routes.
- Ensure smooth operation between Hub, warehouse outbound and line-haul
- Supervising initial performance development reviews and return-to-work interviews. Conducting inquiries into accidents, near misses, and complaints.
- Developing rotation plans to ensure uninterrupted service, including effectively managing annual leave and training schedules, as well as addressing absences through relief staff. Assisting other hubs in delivering parcels within required time frames.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
FRONT OFFICE SENIOR SUPERVISOR
CITADINES DPULZE
09.2016 - 12.2019
- Assist with scheduling of Front Desk staff and troubleshoot all guest issues and problems.
- Ensure all the various departments within the hotel are complying to the proper standards and procedures established by the organization
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
FRONT OFFICE SUPERVISOR
DORSETT HOTEL PUTRAJAYA
11.2015 - 09.2016
- Resolved guest complaint and disputes in compliance with the hotel's policies and procedures in a professional manner
- Coordinated house status w/housekeeping supervisor and maintenance staff throughout shift.
- Balanced daily cash drawer, created room assignments, pre authorized and verified credit card authorizations
- Coordinate with In Room Dining for the delivery of special amenities in a timely manner to VIP guests.
FRONT OFFICE ASSISTANT
THE EVERLY HOTEL
01.2014 - 10.2015
- Essential work responsibilities of a Front Office Assistant such as filing records, managing the correspondence, assist on lost and found item, welcoming visitors, ,in-charged of report and night audit, managed flight delay.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
SMK PUTRAJAYA PRESINT 8 (1)
PUTRAJAYA 01.2007 - 12.2011
Skills
SQL SYSTEM
Additional Information
MOHD FARHAN BIN JANIT
AREA MANAGER SHOPEE EXPRESS
017 320 0159
Timeline
FIRST MILE HUB LEAD
SHOPEE EXPRESS
01.2023 - Current
HUB MANAGER
J&T CYBERJAYA
01.2020 - 12.2022
FRONT OFFICE SENIOR SUPERVISOR
CITADINES DPULZE
09.2016 - 12.2019
FRONT OFFICE SUPERVISOR
DORSETT HOTEL PUTRAJAYA
11.2015 - 09.2016
FRONT OFFICE ASSISTANT
THE EVERLY HOTEL
01.2014 - 10.2015
High School Diploma -
SMK PUTRAJAYA PRESINT 8 (1)
01.2007 - 12.2011
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