Muhammad Ilmam Afif Bin Ishak
Putrajaya,16
Summary
Dynamic Sales Advisor with proven success at H&M Company USA Inc, adept at upselling strategies and delivering exceptional customer service. Bilingual in Bahasa and English, I excel in prioritization and scheduling, driving sales growth and enhancing customer satisfaction through effective problem resolution and collaboration with team members.
Bringing positive and client-focused approach to sales, paired with solid understanding of customer needs and relationship building. Adept in product knowledge and effective communication skills, ensuring seamless customer experiences. Dedicated to driving sales growth and client satisfaction through personalized service.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Sales Advisor
H&M Company USAInc
06.2022 - 06.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Education
No Degree - Management
University Malaya
04.2001 -
Skills
Upselling strategies
Customer service experience
Sales experience
Content editing
Bilingual in Bahasa and English
Customer service management
Prioritization and scheduling
Certification
SPM
Quote
Don't make a hasty movement. Be like a mountain. Move silently and cautiously - Yi Sun Shin
If you don't learn from your mistakes, then they become regrets - John Cena
I am not a perfectionist, but I like to feel that things are done well. - Cristiano Ronaldo
Timeline
Sales Advisor
H&M Company USAInc
06.2022 - 06.2023
STPM
06-2021
SPM
10-2018
No Degree - Management
University Malaya
04.2001 -
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