Muhammad Fitri Zakaria
Program Manager Cum Lead Auditor
Banting
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Ensuring good relationship with client and other stakeholders.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Program Manager Cum Lead Auditor
Control Union
02.2025 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Ensuring compliance with international standards such as ISO 9001, ISO 14001, ISO 45001, GSTC, Earth-check, etc while aligning with organizational goals. To lead cross-functional teams, manage audits, and drive initiatives to enhance operational efficiency, quality, and sustainability.
Scheme Manager Cum Lead Auditor
Value & Professional Certification Sdn. Bhd.
01.2022 - 01.2025
- Scheme Manager for Value & Professional Certification Sdn
- Bhd
- Managing client enquiry until the certification process such as provide quotation, prepare the contract review and handling assessment from the accreditation body
- Certified lead auditor for ISO 9001, ISO 14001 and competent person in CEPSWAM
- Experienced in auditing almost 10 years in the industry with competence in various sector approved code
Country Manager Cum Lead Auditor
QE Certification Sdn. Bhd.
07.2017 - 12.2021
- Technical - to prepare quotation, application, contract agreement and contract review for new client, to liaise with QEC United Kingdom (HQ) for application process
- Certified lead auditor for ISO 9001, ISO 14001 and competent person in CEPSWAM
- Experienced in auditing almost 10 years in the industry with competence in various sector approved code
Assistant Engineer/Officer
Dipsol (M) Sdn. Bhd.
05.2012 - 05.2017
- Responsible to manage and handling standard and procedure for ISO 14001 & 9001
- I have certified in auditing for ISO 14001 and certified for ISO 9001
- To document and periodic reporting of the environment and wastewater activities to the management including legal document
- Assist in ensuring quality management standards/system are maintained in accordance with ISO14001 and ISO9001 requirement
- Certified in Competent Person in Scheduled Waste
- Also supervise my staff and lead them to maintain and comply the law requirement
Executive
CIMB Bank
04.2012 - 07.2012
- Responsible to handle money exchange and western union service
- Provide good service in communication with customer in Casino at Genting Highlands which strongly need good public relation skill whereby i am dealing with high profile customer mostly
Clerk
Kementerian Pelancongan
11.2011 - 02.2012
- Responsible for office handling job
- Support officer to handle meeting, set up training for tourist guide training and also prepare monthly report for budget department
Practical Trainee
Ar-Raziq Travel and Tours Sdn. Bhd
05.2008 - 09.2008
- Create and manage tour packages that obtained from tour operators
- Handle, booking and issuing flight and cruise ticketing domestic and internationally
- Communicate and handle within organization and customers matters regarding tours issue and general meeting
Education
Bachelor of Hospitality/Tourism/Hotel Management - Tourism And Hospitality Management
University Teknologi Mara (UITM)
Shah Alam, Selangor, Malaysia09-2011
Skills
Project management
Risk analysis and management
Team leadership
Program leadership
Strategic planning
Decision-making
Certification
CEPSWAM
Timeline
Program Manager Cum Lead Auditor
Control Union
02.2025 - Current
CEPSWAM
01-2025
ISO 37001:2016 Lead Auditor by Examplar
03-2023
Scheme Manager Cum Lead Auditor
Value & Professional Certification Sdn. Bhd.
01.2022 - 01.2025
ISO 14001:2015 Lead Auditor by IRCA
05-2018
Country Manager Cum Lead Auditor
QE Certification Sdn. Bhd.
07.2017 - 12.2021
ISO 9001:2015 Lead Auditor by IRCA
03-2017
Assistant Engineer/Officer
Dipsol (M) Sdn. Bhd.
05.2012 - 05.2017
Executive
CIMB Bank
04.2012 - 07.2012
Clerk
Kementerian Pelancongan
11.2011 - 02.2012
Practical Trainee
Ar-Raziq Travel and Tours Sdn. Bhd
05.2008 - 09.2008
Bachelor of Hospitality/Tourism/Hotel Management - Tourism And Hospitality Management
University Teknologi Mara (UITM)
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