Sufian Azli Bin Shuib
Seremban
Summary
Results-oriented Operation Manager and Lead Auditor with extensive experience in Quality Management Systems, Environmental Management Systems, and Occupational Health & Safety Management Systems. Conducts thorough audits to ensure ISO compliance, reinforcing operational integrity and client trust. Monitors auditor competency and implements continuous improvement initiatives to enhance service delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operation Manager cum Lead Auditor
Value & Professional Certification Sdn Bhd
Shah Alam
01.2024 - Current
- To conduct ISO 9001:2015 & ISO 45001:2018 audits as per audit plan and audit criteria.
- To carry out the role as lead auditor for ISO 9001:2015 or ISO 45001:2018 audits.
- To do audit planning and auditor arrangement based on IAF ID 1:2023, IAF MD 5:2019 and other related IAF Mandatory Documents.
- To prepare audit plan and audit checklist prior to audit based on ISO/IEC 17021- 1:2015.
- To prepare audit checklist and audit report and submit for review.
- Informed customers about audit planning and arrangements to ensure clarity.
- Coordinated with subcontractor auditors to arrange additional resources.
- Followed up on corrective actions taken by clients to verify implementation.
- Identified training needs for auditors and updated skill matrix and competency framework to ensure continuous professional development.
- Assessed competency of newly assigned auditors to ensure qualification.
- To handle feedback and complaint received from customer and take necessary action as per customer complaint procedure.
- Prepared for audits by gathering relevant industry knowledge and specific audit information.
- To update Competency Requirement from time to time to add more IAF codes in various industries (Construction, Trading, Manufacturing, Education, Transportation, Logistics, and Metal industry and etc.)
- Checked relationships between auditors and customers prior to audit to maintain objectivity.
- To carry out audit objectively and impartially.
- To respect confidentiality of all information gathered from the customer during audit.
- To monitor all auditors if customer offer any form of inducement before, during and after the audit.
- To review all findings issues raised during internal audit and ensure all issues are closed as per ISO 17021 requirements.
- Chair Management Review meeting and discuss agenda as per ISO 17021 requirements.
- Liaise with accreditation body's assessor during certification body assessment in yearly basis.
ISO Auditor
QE Certification Sdn Bhd
Shah Alam
06.2017 - 12.2023
- To do audit planning and auditor arrangement.
- To prepare audit plan and audit checklist to auditor prior to audit.
- To notify customer on audit planning and arrangement.
- To liaise with subcontractor auditor upon need of additional auditor.
- To identify training need for auditor and update auditor's skill matrix and competency.
- Review new auditors' competency.
- To handle feedback and complaint received from customer and take necessary action.
- To conduct ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 audits as per audit plan and audit criteria.
- To prepare audit checklist and audit report and submit for reviewal.
- To carry out the role as lead auditor.
- To do follow up and verification of corrective action.
- Audit preparation including sourcing of related industry knowledge and audit information.
- To update Competency Requirement from time to time to add more IAF codes in various industries (Construction, Trading, Manufacturing, Education, Transportation, Logistics, and Metal industry)
- To report to Country Manager/Scheme Manager if there is any relation to customers before audit.
- To carry out audit objectively and impartially.
- To respect confidentiality of all information gathered from the customer during audit.
- To report to Country Manager/Scheme Manager if customer offers any form of inducement before, during and after the audit.
Senior Document Controller
Cenviro Sdn Bhd
Port Dickson
02.2013 - 05.2017
- Assisting the IMS MR/ Manager of Security, Safety, Health, Environment, Fire & HAZMAT (SSHEFH) Department in any issue pertaining to Quality, Environment, Safety & Health issues.
- Establish and maintain Document Control system as per ISO 9001:2008 requirements.
- Coordinate, maintain and ensure the implementation of ISO 9001, ISO 14001, OHSAS 18001 & MS 1722 (Integrated Management System-IMS) in the company.
- Conduct awareness on Integrated System Management to new/ existing staff.
- Coordinate, plan and prepare activities for Internal & Certification Audit to ensure compliance to ISO 9001: 2008, ISO 14001, OHSAS 18001 & MS 1722.
- Coordinate, prepare and compile presentation and minutes and distribution for IMS Management Review Meeting on periodical basis.
- Conduct On-Job training to new and existing staff.
- Assist SHE Manager, Environmental Engineer and Safety & Health Officer (SHO) in preparing technical documents i.e. Procedure, Work Instruction, Form, etc.
- Communicate /liaise with customer regarding to complete SHE audit questionnaires and on-site audit.
- Coordinate and follow up on the corrective /preventive action and verification of close out.
- As a lead auditor in Internal audit to lead and guide the IMS audit activities.
- Report to IMS Management Representative (MR) periodically on the findings of Internal and External Audit and the corrective/preventive action taken in the Management Review Meeting and/or IMS Meeting.
- Review the compliance of ISO documents as per ISO 9001: 2008, ISO 14001, OHSAS 18001 & MS 1722 and/ or customer requirements.
- Assist IMS MR to setting up IMS team (working committee) by preparing training and guidance for IMS activities.
- To handle the electronics Document Management System (eDMS) and ensure that all controlled documents are accessible online.
- To provide inputs for CSR Sustainability Report Cenviro Sdn Bhd annually and assist in assurance audit and finalizing the draft for the Sustainability Report.
- Perform administrative duties and any task assigned by the SSHEFH Manager.
- As a focal person to register & maintain the renewal certificate of Construction Industry Development Board (CIDB) for Kualiti Alam Sdn Bhd.
Senior Executive- Market, Research & Economics
Kualiti Khidmat Alam Sdn Bhd
Kuala Lumpur
04.2012 - 01.2013
- Gathering information on product services and getting input electronic database available through internet and analyze information about the market and determine whether the need can meet our services.
- Liaison with Regional Heads on the issues or potential customer and respective department.
- Managing information from newspaper cutting on current issues, updating and circulating them to all heads and management.
- Gathering valuable source of information on market research through government agency or association such as MIDA, FMM, SIRIM and others.
- Attending the customers' needs and maintaining good rapport with authorities such as DOE.
- Monitoring Customer Services Executive visit report daily and prepare report.
- Managing potential customers' data and providing them to Regional Head's / CSE's.
- Participating in exhibition and seminars conducted by customer, DOE and HQ level and gain response from them.
- Updating DOE/authorities on the waste sent to Kualiti Alam.
- Keeping all records accurately and confidentially.
- Contributing to system improvement on database (EIWIS & CRM).
- Ensuring all the licenses/permits of company's subsidiary (Kualiti Alam Sdn Bhd) are renewed on time. Besides, manage all the renewal requirement, e.g: Ministry of Finance (MOF) License, PETRONAS License, Suruhanjaya Perkhidmatan Air Negara (SPAN) Permits, Port Klang Authority (PKA) License and etc.
Senior Executive- Customer Service
UEM Environment Sdn Bhd
Kuala Lumpur
07.2007 - 03.2012
- Communicate and coordinate between customers and plant on the customers' requirements and ensure fulfillment of the said requirements.
- Ensure all the licenses/permits for Company's subsidiary (Kualiti Alam Sdn Bhd) are renewed from time to time. Manage all the renewal procedures. e.g: Ministry of Finance (MOF) License, PETRONAS License, Suruhanjaya Perkhidmatan Air Negara (SPAN) Permits, Port Klang Authority (PKA) License and etc.
- Communicate and coordinate between external lawyer and internal lawyer to ensure all clauses stated in the agreement with customer agreed by the Management.
- To be the link/window of communication between customers and the company.
- Manage and update the customer data file and waste profiles in the Barcode Waste Tracking System (BWTS).
- Provide the support and assistant to Market Economics, Credit Management and related departments especially on Waste Collection Data, Number of Agreement Signed by Customer, Recycler reports and etc.
- Complaint management - ensuring problems highlighted by customers are resolved effectively and promptly to customers' satisfaction.
- Strengthen rapport and maintain close working relationship with key customers.
- Collect all information from customer survey and prepare analysis report.
Executive- Customer Service
Kualiti Khidmat Alam Sdn Bhd
Kuala Lumpur
01.2006 - 06.2007
- Support the Marketing team to resolve issues concerning customers and to meet customer's satisfaction at all times.
- Attend to all enquiries and complaint and respond promptly to customer needs and requirements.
- Communicate and coordinate between customers and plant on the customers' requirements and ensure fulfillment of the said requirements.
- To be the link/window of communication between customers and the company.
- Submit daily feedback on activities to immediate supervisor.
- Manage and update the customer data file and waste profiles.
- Provide the support and assistant to Market Economics, Credit Management and related departments.
- Complaint management - ensuring problems highlighted by customers are resolved effectively and promptly to customers' satisfaction.
- Strengthen rapport and maintain close working relationship with key customers.
- Collect all information from customer survey and prepare analysis report.
- Perform additional tasks as required to meet the Company's needs.
Data Administrator
Kualiti Alam Sdn Bhd
Kuala Lumpur
07.2004 - 12.2005
- Support the Marketing team to resolve issues concerning customers and to meet customer's satisfaction at all times.
- Attend to all enquiries and complaint and respond promptly to customer needs and requirements.
- Communicate and coordinate between customers and plant on the customers' requirements and ensure fulfillment of the said requirements.
- Submit daily feedback on activities to immediate supervisor.
- Manage and update the customer data file and waste profiles by using the BWTS system.
- Manage and update the renewal of Special Agreement (Supplementary/ Addendum Agreement) i.e for Petronas, Exxon and Shell Group of Companies.
- Manage the SWTTA which required to do :- Documentation, stamping and filing.
- Manage and filing of customer related documents i.e Customers' Agreement, Rebate Letter and correspondences.
- Provide the support and assistant to Market Economics, Credit Management and related departments.
- Assist the department in conducting/compiling/analysis of the yearly customer satisfaction survey.
- Perform additional tasks as required to meet the Company's needs.
Education
Bachelor of International Business Management - BIBM Hons.
Universiti Utara Malaysia
Sintok, Kedah01-2004
Matriculation -
Matriculation of UUM
Sintok, Kedah01-2000
SPM -
Sekolah Menengah Kebangsaan Agama Pedas
Rembau, Negeri Sembilan01-1998
Skills
- Audit planning
- Compliance management
- Internal auditing
- Risk assessment
- Quality assurance
- ISO standards knowledge
- Project management
- Data analysis
- Performance monitoring
- Process improvement
- Operational support
- Department management
- Team leadership
- Leadership skills
- Mentoring and coaching
- Customer relationship building
Certification
- Internal Auditor's Training for IMS for ISO9001, ISO14001 & OHSAS18001, 2007-01-01
- Scheduled Wastes Management Competency- In Compliance to Environment Quality (Scheduled Wastes) Regulations, 2007-01-01
- Documentation MS ISO 9001:2008, 2013-01-01
- ISO9001 QMS Lead Auditor Course, 2014-01-01
- ISO9001:2015, ISO14001:2015 & OHSAS18001:2007 Awareness Training, 2016-01-01
- OHSMS ISO 45001:2018 Lead Auditor Training Course, 2018-01-01
- Seminar Peraturan-Peraturan Kualiti Alam Sekeliling (Udara Bersih), 2014-01-01
- Malaysian Environmental, Occupational Health & Safety Legislation in Practice, 2007-01-01
- Effective Training Skills (Train d Trainer), 2007-01-01
- Legal & Other Requirements Training, 2017-01-01
- Healthcare Wastes Management Training, 2016-01-01
- Pengurusan Buangan Terjadual Makmal Sekolah, 2006-01-01
Custom Section
- Norshaidayu Othman, Admin, Value & Professional Certification Sdn Bhd, +60 19-950 3704 / +60355241369
- Abd Halim bin Sharif, Senior Manager- Health, Safety, Security & Environment (HSSE), Cenviro Sdn Bhd, +019-264891
Awards
- Kualiti Alam Sdn Bhd, Coordinator, Gold Medal - Royal Society for the Prevention of Accidents (RoSPA) Award, 2013-01-01
- Kualiti Alam Sdn Bhd, Coordinator, Notable Achievement in Environmental Performance - Prime Minister's Hibiscus Award, 2016-01-01
- Kualiti Alam Sdn Bhd, Coordinator, Fire Safety & Emergency Response-Federation of Malaysian Manufacturers (FMM) NS S.H.E Excellence Award, 2016-01-01
- Kualiti Alam Sdn Bhd, Coordinator, Silver Award for Good OSH Performance - Malaysian Society for Occupational Safety and Health (MSOSH), 2015-01-01
Timeline
Operation Manager cum Lead Auditor
Value & Professional Certification Sdn Bhd
01.2024 - Current
ISO Auditor
QE Certification Sdn Bhd
06.2017 - 12.2023
Senior Document Controller
Cenviro Sdn Bhd
02.2013 - 05.2017
Senior Executive- Market, Research & Economics
Kualiti Khidmat Alam Sdn Bhd
04.2012 - 01.2013
Senior Executive- Customer Service
UEM Environment Sdn Bhd
07.2007 - 03.2012
Executive- Customer Service
Kualiti Khidmat Alam Sdn Bhd
01.2006 - 06.2007
Data Administrator
Kualiti Alam Sdn Bhd
07.2004 - 12.2005
Bachelor of International Business Management - BIBM Hons.
Universiti Utara Malaysia
Matriculation -
Matriculation of UUM
SPM -
Sekolah Menengah Kebangsaan Agama Pedas