Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Muhammad Firdaus Bin Norisham

Data Analyst
Melaka

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

Assistant Manager

Gerbang Alaf Sdn.Bhd. (McDonalds)
Selangor
04.2019 - 11.2019
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Compiled financial data to comply with budget.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

Bachelor of Mathematical Management - Mathematical Management

Universiti Teknologi MARA(UiTM)
Seremban 3, Negeri Sembilan, Malaysia
10.2020 - Current

Professional Skill Certificate - Engineering Operation And Maintenance

Johor Skill Development Centre(PUSPATRI)
Pasir Gudang, Johor, Malaysia
11.2019 - 05.2020

Diploma of Mathematical Science - Mathematics And Computer Science

Universiti Teknologi MARA (UiTM)
Segamat, Johor, Malaysia
10.2016 - 02.2019

Sijil Pelajaran Malaysia (SPM) -

Maktab Rendah Sains MARA (MRSM) Terendak
Terendak, Melaka, Malaysia
04.2014 - 12.2015

Skills

    Employee performance evaluations

Financial Management

Operations management

Consulting

Staff Management

Customer experience

Product and service sales

Sales and marketing

Database Management

Pivot tables

Systems and software programs

Order management

Data analysis

Microsoft PowerPoint, Excel and Word

Training

Dashboard creation and configuration

Certification

[Crew Trainer Development Course] Training - [10th July 2019]

Timeline

Bachelor of Mathematical Management - Mathematical Management

Universiti Teknologi MARA(UiTM)
10.2020 - Current

[Application,Development and Troubleshooting of Human Machine Interface (HMI) (Festech Sdn.Bhd)] Training - [10th February - 15th February 2020]

02-2020

[Application,Development and Troubleshooting of Stepper and Servo Technology,(Festech Sdn. Bhd.)] Training - [10th February - 15th February 2020]

02-2020

Professional Skill Certificate - Engineering Operation And Maintenance

Johor Skill Development Centre(PUSPATRI)
11.2019 - 05.2020

[Shift Leadership Course] Training - [19th August-21st August 2019]

08-2019

[Crew Trainer Development Course] Training - [10th July 2019]

07-2019

Assistant Manager

Gerbang Alaf Sdn.Bhd. (McDonalds)
04.2019 - 11.2019

Diploma of Mathematical Science - Mathematics And Computer Science

Universiti Teknologi MARA (UiTM)
10.2016 - 02.2019

Sijil Pelajaran Malaysia (SPM) -

Maktab Rendah Sains MARA (MRSM) Terendak
04.2014 - 12.2015
Muhammad Firdaus Bin NorishamData Analyst