N4
MUHAMMAD IQMAL BIN MAHAT
Management Shipping Executive
JOHOR BHARU
Summary
Results-driven Shipping Executive experienced in overseeing and optimizing customer satisfaction while enhancing operational efficiency. Delivered impactful results through strategic planning, team leadership, and financial oversight, aligning initiatives with organizational goals. Focused on driving growth and fostering collaboration to optimize business processes and enhance stakeholder engagement.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Senior Executive Officer
PORT OF TANJUNG PELEPAS
01.2025 - Current
- Led the development of operational strategies to enhance logistics efficiency and streamline processes.
- Collaborated with cross-functional teams to ensure compliance with industry regulations and best practices.
- Conducted regular evaluations of operational processes to identify areas for improvement and drive continuous enhancement.
- Optimized resource allocation through regular monitoring of budgets, schedules, manpower availability.
- Facilitated communication between departments to enhance workflow and address logistical challenges effectively.
- Implemented training programs to elevate team performance and ensure adherence to safety and quality standards.
Vessel Performance Report and Billing Executive (VPR)
PORT OF TANUNG PELEPAS
01.2024 - 2025
- Led the development of automation systems, achieving and making a improvements in reporting efficiency.
- Implemented pre-reviews, reducing customer disputes
- Collaborated with customers, leading to improvements in customer satisfaction.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
Cargo Planning Supervisor
PORT OF TANJUNG PELEPAS
01.2022 - 01.2024
- Led the team members to ensure all the incoming data is received
- Involve processing the data example Baplie, Coprar discharge and Coprar load
- Implemented pre-reviews to avoid any issue or discrepancy during operation
- Collaborated with customers. to ensure all the data and process are running smoothly
- Coordinated cargo planning activities to optimize loading schedules and enhance operational efficiency.
- Monitored cargo movements to ensure timely processing and compliance with safety regulations.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Assisted in developing operational strategies that supported the efficient management of cargo.
- Provided support in analyzing shipping data to identify trends and inform decision-making.
Vessel Performance Report and Billing Clerk
PORT OF TANJUNG PELEPAS
2018 - 2022
- Sent daily task report to customer verification and ensure all the discrepancy is clear
- Ensure all the additional charges are billed via Service Order
- Compiled and analyzed vessel performance reports to optimize operational efficiency and reduce costs.
- Processed billing and invoicing for vessel operations, ensuring accuracy and timely submissions.
- Collaborated with cross-functional teams to streamline data collection processes, enhancing reporting accuracy.
- Monitored vessel metrics to identify performance trends, contributing to strategic decision-making initiatives.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
Toll Teller
Eastern Dispersal Link (EDL Highway)
01.2018 - 01.2016
- Collecting toll fees from vehicles passing through toll booths or gates and Providing change and issuing receipts or tickets.
Education
No Degree - Sijil Tinggi Agama Malaysia
Maahad Johor
Johor Bahru, Johor, Malaysia 04.2001 -
SPM - Sijil Pelajaran Malaysia
SMK Agama Arab Kota Tinggi
Johor Bahru, Johor, Malaysia01-2014
Skills
Strategic operations
Logistics optimization
Process streamlining
Continuous improvement
Stakeholder Engagement
Client relationship management
Dispute resolution
Team leadership
Issue management
Effective Time Management
Pressure management
Creative Problem-Solving
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Software
VBA
WORD
EXCEL
Timeline
Senior Executive Officer
PORT OF TANJUNG PELEPAS
01.2025 - Current
Vessel Performance Report and Billing Executive (VPR)
PORT OF TANUNG PELEPAS
01.2024 - 2025
Cargo Planning Supervisor
PORT OF TANJUNG PELEPAS
01.2022 - 01.2024
Toll Teller
Eastern Dispersal Link (EDL Highway)
01.2018 - 01.2016
No Degree - Sijil Tinggi Agama Malaysia
Maahad Johor
04.2001 -
Vessel Performance Report and Billing Clerk
PORT OF TANJUNG PELEPAS
2018 - 2022
SPM - Sijil Pelajaran Malaysia
SMK Agama Arab Kota Tinggi
Training
- Supervisory Development Program
- Health and Safety
- Lean 1,2 ,3 and 4 Problems solving
- Kaizen
- Excel training