MUHAMMAD FIRDAUS BIN MOHD HISHAM
PETALING JAYA
Summary
Seeking a position as IT support, to work in your progressive organization that allows me to upgrade my knowledge to the latest trends and be part of a diverse and dynamic team that adds to both my personal and professional growth.
Offering solid foundation in IT fundamentals and strong desire to learn and grow within technical support environment. Brings ability to quickly grasp new concepts and technologies, with specific skills in troubleshooting and customer service. Ready to use and develop diagnostic and problem-solving skills in IT Technical Support role.
Overview
4
4
years of professional experience
Work History
IT Technical Support
Hitech Com Enterprise Sdn Bhd
01.2023 - Current
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Technician
ZAMANTECH COM, NEGERI SEMBILAN
02.2021 - 05.2021
- Learn to diagnose used items such as printer/laptop/monitors/etc
- Design poster for social marketing use
- Customer service/format laptop & desktop/service printer/assist CCTV installation/install basic software for customer laptop & desktop (office/antivirus/printer driver/etc.)
- Join sales and marketing program
- Assist some office work (make a brochure for company tender project/make a new company profile)
Education
Diploma in Computer Technology - System
Advanced Technology Training Center (ADTEC) Melaka
01.2021
Certificate of Computer Technology - System
Institut Latihan Perindustrian Selandar
01.2019
Skills
- Microsoft words
- Microsoft powerpoint
- Microsoft Excel
- CANVA
- Technical support
- Issue troubleshooting
- Technical troubleshooting
- Hardware diagnostics
- Hardware upgrades
Languages
MELAYU
Advanced
C1
ENGLISH
Advanced
C1
Courses
- ICT MAINTENANCE MANAGEMENT, ADTEC MELAKA, July 2019 - January 2021
- NETWORK OPERATING SYSTEM MANAGEMENT, ADTEC MELAKA, July 2019 - January 2021
- UNIX OPERATING SYSTEM ADMINISTRATION, ADTEC MELAKA, July 2019 - January 2021
- COMPUTER SYSTEM SECURITY, ADTEC MELAKA, July 2019 - January 2021
- VISUAL PROGRAMMING, ADTEC MELAKA, July 2019 - January 2021
- COMPUTER MAINTENANCE, ILP SELANDAR, July 2017 - January 2019
- SERVER MAINTENANCE, ILP SELANDAR, July 2017 - January 2019
- WEB DEVELOPMENT, ILP SELANDAR, July 2017 - January 2019
Extracurricular activities
- Attended SMALL NETWORK DESIGN AND CONFIGURATION PROGRAM, Organized by ADTEC MELAKA.
- Attended DATABASE MYSQL PROGRAM, Organized by ADTEC MELAKA.
- Attended CISCO IT ESSENTIALS MODULAR COURSE, Organized by ILP SELANDAR.
- Attended INTERNET OF THINGS (BASIC) COURSE, Organized by KOLEJ KOMUNITI SELANDAR.
References
- Maisyida, Binti Md Rashid (FYP Supervisor) maisyida@jtm.gov.my, 06-5527259, ADTEC MELAKA
- Mr.Jason Hee (Chief Executive Officer (CEO) jasonhee@hitechcom.net, 019-3826108, Hitech Com Enterprise Sdn. Bhd.
Timeline
IT Technical Support
Hitech Com Enterprise Sdn Bhd
01.2023 - Current
IT Technician
ZAMANTECH COM, NEGERI SEMBILAN
02.2021 - 05.2021
Diploma in Computer Technology - System
Advanced Technology Training Center (ADTEC) Melaka
Certificate of Computer Technology - System
Institut Latihan Perindustrian Selandar
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