Summary
Work History
Education
Skills
Websites
Languages
Accomplishments
Timeline
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Muhammad Abdullah Hakim Bin Jamaludin

Muhammad Abdullah Hakim Bin Jamaludin

Social Media Management
Petaling Jaya,Malaysia

Summary

Qualified Advanced Technical Support Specialist with and customer service experience. Provides comprehensive VR product and support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Content moderator with experience in reviewing online videos. To shield online communities from inappropriate materials. Committed to upholding the highest standards of quality control to improve user satisfaction and experience. Have experience in creating, implementing and optimizing social media strategy for company and brand. Focus on generating new revenue through the use of social media.

Work History

Technical Support Specialist

Concentrix
03.2024 - Current
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented troubleshooting steps and solutions to contribute to knowledge base and improve support efficiency.
  • Collaborated closely with engineering and development teams to escalate and resolve advanced technical issues.
  • Provided specialized technical support for hardware and software, ensuring optimal performance and user satisfaction.
  • Educated users on best practices for product equipment setup, calibration, and maintenance.
  • Enhance usage of product by educating customer on giving troubleshooting steps.

Content Moderator

Concentrix
6 2022 - 03.2024
  • Ensure safety and functionality of online platforms that rely on user-generated content
  • Review large amounts of visual and audio data to judge whether material complies with predetermined platform rules and policy
  • Remove offensive and harmful content to protect users from exposure to obscene language, extremism, violence, crime, sexual exploitation, drug abuse, scams, and trolling
  • Monitor videos for violations of company policies and copyright infringement.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Reduced response time for content review, ensuring safer online environment for users.

Social Media Management intern

LH Estetika Sdn Bhd
6 2021 - 10.2021
  • Created social content for Facebook and collected database from social media
  • Completed competitive research and benchmarking to further understand target audience and goals
  • Communicated with target audience on social platforms to help grow total following.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Prepared project presentations and reports to assist senior staff.

Education

Bachelor of Communications (Hons.)-LL.B - AdvertisingBroadcasting & Journalism

UOW Malaysia KDU University College Ultropolis Glenmarie

Foundation In Arts, Foundation Studies - undefined

PRESIDENT COLLEGE KL

Skills

Microsoft words

Microsoft powerpoint

Microsoft excel

Multi task

Work under pressure

Communication

Leadership

Thinking

Management

Team work

Customer Support

Customer experience management

Performance Optimization

Technical Troubleshooting

Application support

Hardware Configuration

Telecommunications

Languages

English
Advanced
C1
Bahasa Melayu
Proficient
C2

Accomplishments

  • Join the Corporate social Responsibility Project by Bursa Malaysia, Private Pension Administrator Malaysia and the Securities Industry Dispute Resolution Center. (2019)
  • Received Top Performance Awards in Concentrix (2023)
  • Received Top Performance Awards in Concentrix (May, 2024)

Timeline

Technical Support Specialist

Concentrix
03.2024 - Current

Content Moderator

Concentrix
6 2022 - 03.2024

Social Media Management intern

LH Estetika Sdn Bhd
6 2021 - 10.2021

Bachelor of Communications (Hons.)-LL.B - AdvertisingBroadcasting & Journalism

UOW Malaysia KDU University College Ultropolis Glenmarie

Foundation In Arts, Foundation Studies - undefined

PRESIDENT COLLEGE KL

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Muhammad Abdullah Hakim Bin JamaludinSocial Media Management