MUHAMMAD ASYRAAF BIN MOHD AZAM
Technician 2
Shah Alam,10
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
7
7
years of professional experience
Work History
Technician
Concorde Hotel Shah Alam
Shah Alam, Selangor
01.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Participated in pre-event walk throughs with clients to discuss their specific needs and expectations from the AV setup.
- Contributed to increased client satisfaction by providing timely support during live events as an on-site technician.
- Trained junior technicians on proper setup, operation, and maintenance of audiovisual systems, improving overall team efficiency.
- Tested and calibrated audio and visual equipment to verify proper operation.
Technician
Tenaga Nasional Berhad
01.2020 - 12.2021
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Elevated data security, implementing robust cybersecurity measures across all systems.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Achieved significant energy savings by installing and maintaining energy-efficient systems.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Enhanced team productivity with thorough training on new technologies and procedures.
Technician Apprentice
Taming Sari Electrical Service
06.2018 - 12.2018
- Expanded technical skill set by actively seeking opportunities to work on various types of equipment and systems, gaining experience in diverse industrial settings.
- Assisted senior technicians with complex repairs, gaining valuable hands-on experience in advanced troubleshooting techniques.
- Contributed to a safe working environment by following company safety protocols and reporting any hazards or violations observed.
- Achieved timely completion of assigned projects by collaborating with team members and utilizing strong organizational skills.
- Attended training offered by company to keep updated on new methods and improve skills.
Education
Electrical Engineering
Institusi Kemahiran Mara
Jasin, Melaka, Malaysia12-2019
Sijil Pelajaran Malaysia
Sekolah Menengah Seksyen 24
Shah Alam, Selangor, Malaysia 04.2001 -
Skills
Maintenance and repairs
Equipment maintenance
Installation and repair
Equipment Repair
System installation
Works Well Under Pressure
Operations monitoring
Timeline
Technician
Concorde Hotel Shah Alam
01.2022 - Current
Technician
Tenaga Nasional Berhad
01.2020 - 12.2021
Technician Apprentice
Taming Sari Electrical Service
06.2018 - 12.2018
Sijil Pelajaran Malaysia
Sekolah Menengah Seksyen 24
04.2001 -
Electrical Engineering
Institusi Kemahiran Mara
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