Mahgeswaran Thambusamy
Penang,Malaysia
Summary
In my current role as Executive Assistant Manager (EAM) for past 3 years and past role as Resort Manager/Operations Manager for more than 5 years few years. I have accomplished effective leadership and driven a high degree of customer satisfaction. Worked abroad as Resident Manager Hanoi) & Director of Operations (Dominican Republican). Pre - Opening such as Penang Mutiara Managed by Mandarin Singapore .Andaman Langkawi, Concorde KL, Concorde Shah Alam, Dynasty Hotel Kuala Lumpur, Equatorial Hotel Vietnam and more.
Overview
41
41
years of professional experience
1
1
year of post-secondary education
Work History
Executive Assistant Manager (EAM)
Grand Alora Hotel
Alor Setar, Malaysia
11.2022 - 03.2025
- Report to Managing Director and assist to achieve hotel performance Goals
- Develop and manage operational strategy for the hotel to drive optimal performance and achieve financial business target
- Managing the whole Department Operations by coaching, counselling and disciplining all employees along with Department Head
- Established SOP for all Department and employees
- Execute plans and strategies outlined in the Company’s strategic plan, formulate and implement relevant policies and procedures in line with corporate goals and objectives
- Ensure Team members have current knowledge of hotel product, services, facilities, events, pricing and policies and knowledge of all system and standard operating procedures
- Resolve hotel issue pertaining to service, facilities, guest experience and other policy matters
- Evaluate hotel performance and ensure compliance with health and safety rules
- Take in charge in financial activities including room rates, setting budgets
- Monitor and manage Food & Beverage cost guideline
- Ensure monthly Training Plan been carried out by all head department to their respective staff follow the Human Resources policy and guideline
- Worked closely with Director of Sales & Room Division Manager to meet revenue objective
- Coordinate with F&B Management to develop products training, creative menus, Promotions and other trendy programed
Resort Manager
Paya Beach Resort
Tioman Island, Malaysia
12.2020 - 09.2022
- Report to Managing Directors
- Manage of all aspect of the functioning of the business including planning, arranging, monitoring, evaluating and analyzing
- Monitor and check the process on new norm (Covid-19) SOPs guidelines provided by the Health Department and the state Government
- Conduct Resort budgeting and financial planning
- Strategize the Sales & Marketing planning in increasing the Resort sales by achieving the Annual Business Plan
- Execute plans and strategies outlined in the strategic plan of the Company, formulate and implement relevant policies and procedures in line with corporate goals and objectives
- Evaluate Resort performance and ensure compliance with safety rules
- Guest Satisfaction, Guest Feedback, Social Media Review
- Manages and Motivates Resort Team in order to provide high standard of service for all level guest
- Analyzing and rectifying problems arising to improve level of service
- Ensure that personalizes service offered to each and every guest
- Ensure that pricing policy and internal audit procedures are duly applied
- Prepare monthly and daily revenue report and circulate to all HOD’s
- Ensure Team members have current knowledge of hotel product, services, facilities, events, pricing and policies and knowledge of all system and standard operating procedures
- Ensure that guest documentation and information is available and up to date
- Manage staff within Resort’s organization structure and human resources and resort policies
- Oversee department matters as they relate to state and local employment, affirmative action and civil right laws
Resort Operations Manager
Eagle Ranch Resort
Port Dickson
11.2018 - 11.2020
- Report to Managing Directors
- Overseeing and Managing the whole Resort Operations
- Conduct Resort budgeting and financial planning
- Strategize the Sales & Marketing planning in increasing the Resort sales by achieving the Annual Business Plan
- Execute plans and strategies outlined in the Company’s strategic plan, formulate and implement relevant policies and procedures in line with corporate goals and objectives
- Evaluate Resort performance and ensure compliance with safety rules
- Guest Satisfaction, Guest Feedback, Social Media Review
- Manages and Motivates Resort Team in order to provide high standard of service for all level guest
- Analyzing and rectifying problems arising to improve level of service
- Ensure that personalizes service offered to each and every guest
- Ensure that pricing policy and internal audit procedures are duly applied
- Prepare monthly and daily revenue report and circulate to all HOD’s
- Ensure Team members have current knowledge of hotel product, services, facilities, events, pricing and policies and knowledge of all system and standard operating procedures
- Ensure that guest documentation and information is available and up to date
- Manage staff within Resort’s organization structure and human resources and resort policies
Resort Manager
Bukit Gambang Resort
Kuantan, Malaysia
06.2017 - 10.2018
- Report to Group Managing Directors
- Managed Resort P&L
- Overseeing and Managing the operations of 1000 hotel rooms with Water Park Operations MICE (6000 dinner), Sales and Marketing, Housekeeping, Maintenance, Recreations and Kitchen Operations
- Successfully increased the room nights by 20%, and reduce cost across the board estimated 18%
Resident Manager
Pearl River Hotel
Hanoi
06.2016 - 05.2017
- One (1) years contract, contract ended return to Malaysia
- Lead the Pre-opening team and successfully open within the budget of five (5) F&B outlets, three (3) bars, front office operations, housekeeping, recreation, maintenance and Casino
- Led the team in setup the SOP for the all outlets
- Lead the team and win award of Best New Hotel in Vietnam in 2016
- Strategize the sales & marketing planning in increasing the hotels and F&B outlets sales with the sales & marketing team
- Successfully maintaining the cost within the budget, work with the Financial Controller and Accounting Department to ensure accurate reports and Profit & Loss are delivered daily and monthly to the General Manage
Director Food & Beverage Manager
Grand Alora Hotel
Alor Setar, Malaysia
10.2014 - 05.2015
- Report to Hotel General Manager
- Lead a pre-opening team on four (4) F&B outlets and MICE operations with total of 98 operations staff, kitchen and steward
- Strategize the sales & marketing planning in increasing the F&B sales to 12% meeting the annual KPI
- Develop a close working relationship with the government agencies and others in developing a good sales
- Successfully led the team in achieving the Halal certification for all F&B outlets
- Left to a better offer
Resident Manager
Bukit Gambang Resort City
Gambang, Malaysia
08.2012 - 09.2014
- Report to Resort General Manager
- Control & Managed Resort P&L
- Successfully increased the suite nights by 8% meeting the resort KPI
- Attained necessary license for the outlets and star rating for the resort
- Lead and manage the team of 30 academic and non-academic staffs
- Execute plans and strategies outlined in the strategic plan of the Company, formulate and implement relevant policies and procedures in line with corporate goals and objectives
- Oversee the day-to-day operations of the company to achieve organizational goals and objectives
- Left to new position as near to home town
Director F&B
Puteri Hotel
Johor
10.2009 - 07.2012
- Report to Hotel CEO
- Responsible for the largest MICE in Johor of 1200 paxs and developed SOP for the banquet and F&B department
- Manage 4 restaurants and 3 bars with a wine cellar
- Introduced and accepted by the Management to open the new concept of F&B Bar and Restaurant
- Setup a catering team for external catering and produce RM1M sales in three (3) months
- Left to BGRC for a better offer
Director of F&B
Santuary Cap Cana, Golf & Resort
01.2008 - 08.2009
- Report to General Manager
- Control & Manage departmental P&L
- Lead a pre-opening team and successfully opened an eleven (11) F&B outlets with total of 320 staffs; F&B, kitchen and steward
- Successfully achieved the sales for the first year
- Successfully sustained the food cost at 30% and below
Director of F&B
Allson Klana Seremban
Seremban, Malaysia
07.2006 - 12.2008
- Report to Hotel General Manager
- Manage department P&L
- Successfully reduced and sustained operational cost especially food cost at 26% monthly
- Increased sales average by 8% during the two years employment
- Successfully developed menu consistently meeting the guest request
F&B Manager
villion Port Dickson
Port Dickson, Malaysia
08.2003 - 11.2006
- Managed Departmental P&L
- Responsible whole F&B outlets and operations in the Resort
- Successfully setup a new outlet
- Conducted internal F&B training follow KRA’s
- Successfully managed the food cost at 30% and beverage cost at 25%as per KPI
Lounge / Room Service Manager
The Andaman Langkawi
Langkawi
11.1999 - 01.2003
- Report to Food & Beverage Manager
- Overseeing the whole Lounge and Room Service operation
- Responsibility for the day to day operations and marketing strategies
- Involved Wine selection with F&B Manager
- ISO 9002 and 14001 Management System Compliance as internal Auditor
Beverage & Lounge Manager
Concorde Hotel Shah Alam
Shah Alam, Malaysia
01.1996 - 01.1997
- Report to Food & Beverage Manager
- Overseeing the whole Beverage operation of the hotel
- Staff training mainly on promotion and cost control awareness
- Wine selection with F&B Manager concern
- Creative promotion on monthly basis follow food promotion of the month
Bar & Lounge Manager
Equatorial Hotel
Ho Chi Minh City
01.1995 - 01.1996
- Report to Food & Beverage Manager
- Overseeing the whole Beverage operation of the hotel
- Responsibility for the day to day operations and marketing strategies
- Wine selection with F&B Manager on monthly basis
- Responsible for Banquet set up and Ballroom event
- Staff training no daily checklist and inventory control
- Involved with F&B in marketing plan to drive the sales target
Bar & Lounge Manager
Dynasty Hotel Kuala Lumpur
Kuala Lumpur
01.1993 - 01.1994
- Report to F&B Director
- Overseeing the whole Beverage operation of the hotel
- Responsibility for the day to day promotion and marketing strategies
- Control on cost within the guideline
- Wine selection for individual concept outlet
- Staff training mainly to up selling and control awareness
- Create special Promotion tide with suppliers and celebrities around Kuala Lumpur
- Maintain cost line within 23- 24% on monthly basis
Banquet Supervisor
Penang Park Royal
Penang
01.1991 - 01.1993
- Report to Banquet Manager
- Overseeing the whole Banguet operation
- Responsibility for the day to day operations and marketing strategies
- Responsibility for the Beverage cost
Captain
Penang Mutiara Beach Resort
Penang
01.1988 - 01.1991
- Pre – opening Team
- Report to Restaurant Manager
- Responsibility the whole outlet operation of the restaurant
- Follow through all aspect in term of opening & closing checklist
- Follow assignment on daily basis by superior in charge without fail
Waiter
Orchard Hotel Penang
Penang
01.1984 - 01.1988
- Report to F&B Supervisor
- Responsibility to the Restaurant operation service
- Follow through all aspect in term of opening and closing duty
- Follow assignment on daily basis assigned by superior
- Understand the Hotel rules and Regulations
- To have knowledge on all products and service concept
Education
Certificate - Food & Beverage Management
American Hotel & Motel Association
01.1991 - 01.1992
Professional Certificate - Hotel Management
Imperia College of Hospitality
Professional Diploma - Hotel Management
Imperia College of Hospitality
Skills
- Budgeting expertise
- Executive support
- Business reporting
- Financial administration
- Performance analysis
- Project management tools
- Time management strategies
References
Mr .Andrea Jean Sibert
Hotel Consultant
+6012 3302022
Timeline
Executive Assistant Manager (EAM)
Grand Alora Hotel
11.2022 - 03.2025
Resort Manager
Paya Beach Resort
12.2020 - 09.2022
Resort Operations Manager
Eagle Ranch Resort
11.2018 - 11.2020
Resort Manager
Bukit Gambang Resort
06.2017 - 10.2018
Resident Manager
Pearl River Hotel
06.2016 - 05.2017
Director Food & Beverage Manager
Grand Alora Hotel
10.2014 - 05.2015
Resident Manager
Bukit Gambang Resort City
08.2012 - 09.2014
Director F&B
Puteri Hotel
10.2009 - 07.2012
Director of F&B
Santuary Cap Cana, Golf & Resort
01.2008 - 08.2009
Director of F&B
Allson Klana Seremban
07.2006 - 12.2008
F&B Manager
villion Port Dickson
08.2003 - 11.2006
Lounge / Room Service Manager
The Andaman Langkawi
11.1999 - 01.2003
Beverage & Lounge Manager
Concorde Hotel Shah Alam
01.1996 - 01.1997
Bar & Lounge Manager
Equatorial Hotel
01.1995 - 01.1996
Bar & Lounge Manager
Dynasty Hotel Kuala Lumpur
01.1993 - 01.1994
Banquet Supervisor
Penang Park Royal
01.1991 - 01.1993
Certificate - Food & Beverage Management
American Hotel & Motel Association
01.1991 - 01.1992
Captain
Penang Mutiara Beach Resort
01.1988 - 01.1991
Waiter
Orchard Hotel Penang
01.1984 - 01.1988
Professional Certificate - Hotel Management
Imperia College of Hospitality
Professional Diploma - Hotel Management
Imperia College of Hospitality
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