MUHAMMAD AMIRUL

Responsibilities:

• Provided end-user support for hardware, software, and network-related issues to ensure smooth day-to-day operations.
• Handled OS deployment and regular software updates for lab machines using ManageEngine, keeping all systems current and secure.
• Monitored and maintained license servers (virtual machines), ensuring all licenses were updated and renewed promptly.
• Maintained overall server health to prevent technical issues and system downtime and network.
• Created user guides and manuals to support and educate end users.
• Coordinated with external vendors for quotations and managed IT tasks requiring third-party involvement.
• Administered Microsoft 365 licenses and managed MFA settings, including unlocking, enabling, and disabling as needed.

Skills:

• Technical support and troubleshooting (hardware, software, network)
• Windows OS deployment and update automation using ManageEngine
• Server and virtual machine monitoring
• Software license management and compliance
• Microsoft 365 and MFA administration
• Documentation and end-user training
• Vendor communication and coordination
• Problem-solving, attention to detail, and time management

• Performed Level One (1) and Level Two (2) support to engage with user for troubleshooting via remote access or on call.
• Attend to user workplace if the problem can't be solved via remote access or call
• Replacing faulty components, backup data and recovering data using recovery tools. Setup new user account, desktop, VPN and configure the Static IP Address for certain user.
• Assist in deployment, replacement, upgrade of hardware/installing software
• Prepares materials such as User Guide and knowledge sharing to minimizing disruption to business activity and user productivity.

• Assisted in collecting data on 2G,3G and 4G for project Celcom and Umobile with Drive Test Analyst (DTA) at sites.
• Performing various of test (Static Test and Mobility Test) and monitoring (determine quality of signal) using software.
• Semester 8