Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic
RUZILAH CHE YUSOFF SHAFIIN

RUZILAH CHE YUSOFF SHAFIIN

Business Development/Project Manager
Shah Alam,Selangor

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Manager /Manager position. Ready to help team achieve company goals.

  • Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.

Overview

27
27
years of professional experience
2
2
years of post-secondary education

Work History

OPERATION EXECUTIVE AND LIAISON (Freelancer)

YAYASAN KESENIAN ORANG ASLI
, Kuala Lumpur
10.2022 - 12.2022
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Collaborated on operational support tasks to achieve common goal.
  • Developed operational processes to help organization adapt to market change.

PROGRAME ASSISTANT MANAGER, EDUCATION

THE BUDIMAS CHARITABLE FOUNDATION
, Kuala Lumpur
08.2017 - 08.2022
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Resolved problems, improved operations and provided exceptional service.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Provided professional services and support in a dynamic work environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed strong communication and organizational skills through working on group projects.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Passionate about learning and committed to continual improvement.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

BUSINESS DEVELOPMENT - ASSISTANT MANAGER

SISTERS IN ISLAM MALAYSIA
, Selangor
02.2017 - 08.2017
  • Lead the and working on proposal for funding application -South Asia Women's Fund (SAWF) -Europe Instrument for Democracy and Human Right (EIDHR) -Norwegian Agency for development Cooperation (NORAD) -Canada Fund for Local Initiatives (CFLI) -Sime Darby Foundation -Yayasan Hasanah -Lee Foundation
  • Coordinator for Appreciation Event to donors and supported agency
  • Coordinator for Fundraising Dinner & Sunday Night Fever Event
  • PIKNIK In the Park
  • Event (Stop Child Marriage)
  • Art Festival (Sisters in Act)
  • Reporting to Executive Director for funding proposal and another works & Executive Director and Chairperson of Finance & Fundraising Committee for Fundraising event -Datin Paduka
  • Marina
  • Mentored team members to enhance professional development and accountability in workplace.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Developed strategy to increase sales and drive profits.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

PROGRAM MANAGER

HOME MANAGEMENT, THE BUDIMAS CHARITABLE FOUNDATION
, Kuala Lumpur
04.2015 - 11.2016
  • Monitor and audit other supporting homes throughout Malaysia by ensuring contributions are used for children and their wellbeing
  • 100 charity homes all over Malaysia including Sabah & Sarawak supported by foundation
  • Coordinate impactful activities with the other supporting underprivileged home
  • Managed children welfare; education, plan activities such as tuition, skill classes and other extra activity for the children and children new intake for the home
  • Work closely with all government sectors for children education, home license, children documentation and other matters
  • Organize, planning and manage CSR program and activities for children
  • Reporting to Principal Officer

ACCOUNT MANAGER

TELEKOM MALAYSIA BERHAD
, Selangor
03.2010 - 08.2013
  • Actively seeking out new sales opportunities through cold calling, networking and social media for Yellow Pages
  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
  • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
  • Schedules appointments and meetings as necessary
  • Answers questions from clients
  • Makes product knowledge readily available to self and other sales people through various resources
  • Organizing and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events
  • Conducting market research and analysis to evaluate trends, brand awareness and competition ventures.

SALES & MARKETING EXECUTIVE

THE NEW STRAITS TIMES(M) BHD, KUALA LUMPUR
06.1996 - 08.2009
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Achieved or exceeded company-defined sales quotas.
  • Set and achieved company defined sales goals.
  • Contributed to event marketing, sales and brand promotion.
  • Met existing customers to review current services and expand sales opportunities.
  • Built diverse and consistent sales portfolio.
  • Informed customers of promotions to increase sales productivity and volume.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Generated advertising brochure for vendor use.
  • Built relationships with customers and community to promote long term business growth.
  • Consulted with businesses to supply accurate product and service information.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.
  • Quoted prices, credit terms and other bid specifications.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed, maintained and utilized diverse client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Maintained current knowledge of evolving changes in marketplace.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Kept detailed records of daily activities through online customer database.
  • Recorded accurate and efficient records in customer database.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Education

Professional Diploma - Internet Business & Social Strategies

OPEN UNIVERSITY MALAYSIA (by Irfan Khairi Sdn Bhd
08.2014 - 04.2015

Professional Diploma - Sales & Marketing

UNIVERSITI MALAYA
02.2011 - 10.2012

Skills

KEY SKILLS AND CHARACTERISTICSundefined

Accomplishments

  • Effective Customer Management, - Google Ad work by Google
  • Singapore - Microsoft Power Point 2000, Nota
  • Asia Training Services - Seven Thinking Tools, Focus
  • Learning Corporation Sdn Bhd - Foundermall of Sales Presentation,
  • Farouq's Consultant, UK - Brainstorming /Marketing Plan,
  • Director of Advertising - Printworks, Ad Boost Australia (2007-2009) - Training Workshop on Media
  • Planning, Institute Advertising - Communication Training - Grooming & Self Development,
  • Emotional Intelligence &
  • Coaching at Work, Centre For
  • Professional - Development & Training Imperium
  • Edumaax Sdn Bhd - Interpreting Financial Statements for Performance Excellence, - Centre For Professional
  • Development & Training Imperium
  • Edumaax Sdn Bhd - Leadership Development,Training
  • Professional Development Training (PDT)

Hobbies

 'Enjoys socialising, hiking and outdoor activities 

Timeline

OPERATION EXECUTIVE AND LIAISON (Freelancer)

YAYASAN KESENIAN ORANG ASLI
10.2022 - 12.2022

PROGRAME ASSISTANT MANAGER, EDUCATION

THE BUDIMAS CHARITABLE FOUNDATION
08.2017 - 08.2022

BUSINESS DEVELOPMENT - ASSISTANT MANAGER

SISTERS IN ISLAM MALAYSIA
02.2017 - 08.2017

PROGRAM MANAGER

HOME MANAGEMENT, THE BUDIMAS CHARITABLE FOUNDATION
04.2015 - 11.2016

Professional Diploma - Internet Business & Social Strategies

OPEN UNIVERSITY MALAYSIA (by Irfan Khairi Sdn Bhd
08.2014 - 05.2015

Professional Diploma - Sales & Marketing

UNIVERSITI MALAYA
02.2011 - 10.2012

ACCOUNT MANAGER

TELEKOM MALAYSIA BERHAD
03.2010 - 08.2013

SALES & MARKETING EXECUTIVE

THE NEW STRAITS TIMES(M) BHD, KUALA LUMPUR
06.1996 - 08.2009

Similar Profiles

CREATE PROFILE
RUZILAH CHE YUSOFF SHAFIINBusiness Development/Project Manager