Mok KahTeen
Selangor ,06
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Senior Service Crew
Haidilao Hotpot
12.2019 - 12.2021
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Service Crew
October Dynasty Group
12.2022 - 06.2023
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Displayed strong leadership skills through mentorship of junior crew members looking to advance within the organization.
- Accurately operated cash register to process customer payments.
- Enhanced customer satisfaction by providing efficient and friendly service.
Captain Waiter
CM FoodTech Sdn Bhd
06.2023 - 03.2024
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Increased sales significantly by upselling higher-end products to customers.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
Executive - Travel Centre
Aegis BPO
Petaling Jaya
05.2024 - 08.2025
- Managed daily operations of a travel center, ensuring exceptional customer service and operational efficiency.
- Addressed and resolved customer complaints swiftly, upholding a superior standard of customer satisfaction.
- Maintained a thorough understanding of platform rules to deliver fast and precise services, enhancing overall service efficiency.
Education
No Degree - Hotel And Tourism Management
Reliance College
Petaling Jaya, Selangor, Malaysia 03.2017 - 04.2019
Skills
Work efficiency
Timeline
Executive - Travel Centre
Aegis BPO
05.2024 - 08.2025
Captain Waiter
CM FoodTech Sdn Bhd
06.2023 - 03.2024
Service Crew
October Dynasty Group
12.2022 - 06.2023
Senior Service Crew
Haidilao Hotpot
12.2019 - 12.2021
No Degree - Hotel And Tourism Management
Reliance College
03.2017 - 04.2019