Overview
Work History
Education
Skills
Timeline
Generic

Mok KahTeen

Selangor ,06

Overview

6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Senior Service Crew

Haidilao Hotpot
12.2019 - 12.2021
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.

Service Crew

October Dynasty Group
12.2022 - 06.2023
  • Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
  • Displayed strong leadership skills through mentorship of junior crew members looking to advance within the organization.
  • Accurately operated cash register to process customer payments.
  • Enhanced customer satisfaction by providing efficient and friendly service.

Captain Waiter

CM FoodTech Sdn Bhd
06.2023 - 03.2024
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Increased sales significantly by upselling higher-end products to customers.
  • Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.

Executive - Travel Centre

Aegis BPO
Petaling Jaya
05.2024 - 08.2025
  • Managed daily operations of a travel center, ensuring exceptional customer service and operational efficiency.
  • Addressed and resolved customer complaints swiftly, upholding a superior standard of customer satisfaction.
  • Maintained a thorough understanding of platform rules to deliver fast and precise services, enhancing overall service efficiency.

Education

No Degree - Hotel And Tourism Management

Reliance College
Petaling Jaya, Selangor, Malaysia
03.2017 - 04.2019

Skills

Work efficiency

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Timeline

Executive - Travel Centre

Aegis BPO
05.2024 - 08.2025

Captain Waiter

CM FoodTech Sdn Bhd
06.2023 - 03.2024

Service Crew

October Dynasty Group
12.2022 - 06.2023

Senior Service Crew

Haidilao Hotpot
12.2019 - 12.2021

No Degree - Hotel And Tourism Management

Reliance College
03.2017 - 04.2019

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Mok KahTeen