Mok KahTeen
Serive Crew
Selangor ,06
Overview
4
4
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Senior Service Crew
Haidilao Hotpot
12.2019 - 12.2021
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Service Crew
October Dynasty Group
12.2022 - 06.2023
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Displayed strong leadership skills through mentorship of junior crew members looking to advance within the organization.
- Accurately operated cash register to process customer payments.
- Enhanced customer satisfaction by providing efficient and friendly service.
Captain Waiter
CM FoodTech Sdn Bhd
06.2023 - 03.2024
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Increased sales significantly by upselling higher-end products to customers.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
Education
No Degree - Hotel And Tourism Management
Reliance College
Petaling Jaya, Selangor, Malaysia 03.2017 - 04.2019
Skills
Complaint Handling
undefinedTimeline
Captain Waiter
CM FoodTech Sdn Bhd
06.2023 - 03.2024
Service Crew
October Dynasty Group
12.2022 - 06.2023
Senior Service Crew
Haidilao Hotpot
12.2019 - 12.2021
No Degree - Hotel And Tourism Management
Reliance College
03.2017 - 04.2019
Similar Profiles
Erics LauErics Lau
Restaurant Waiter at Haidilao Hotpot Glen WaverleyRestaurant Waiter at Haidilao Hotpot Glen Waverley
Isabella ZhuIsabella Zhu
Waiter，Cashier, Waitress Trainer at Haidilao HotpotWaiter，Cashier, Waitress Trainer at Haidilao Hotpot
Ze Hao LimZe Hao Lim
Management Trainee at Haidilao HotpotManagement Trainee at Haidilao Hotpot
Pema YangdenPema Yangden
Head Dishwasher at Haidilao HotpotHead Dishwasher at Haidilao Hotpot
JOHN TAN KA CHUNJOHN TAN KA CHUN
Sales Promoter at UNITED EVENT MANAGEMENT (AGENCY OF SONY MALAYSIA)Sales Promoter at UNITED EVENT MANAGEMENT (AGENCY OF SONY MALAYSIA)