MOHD SAIFUL AZRI AZRI
Batu Arang
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with more 15 years of experience in IT. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Acting Head of Department, IT
SKS Airways Sdn Bhd
2023.11 - Current
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Guided organizational technology strategy and roadmaps.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Infra & Application Manager
MYAirline Sdn Bhd
2022.05 - 2023.10
- Oversaw IBE projects to help customers build, secure and optimize their IT infrastructure.
- Designed AWS Cloud server and S3 Storage infrastructures according to project specifications.
- Built and maintained network infrastructure consisting of Windows and virtual products.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Worked with other Department to accomplish technical aspects of projects.
- Oversaw development and maintenance of organization computer systems and intranet.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Participated in system development life cycle from requirements analysis through system implementation.
- Administrator for Microsoft Offie365 and Azure security and cloud server.
IT Assistant Manager
Raya Airways Sdn Bhd
2018.05 - 2022.05
- Manage and implement, / Support / Networking / Application
- Team lead for weight and balance aircraft system
- Manage support team for 24/7 operation
- Team lead for RAMCO engineering system
- Assessed existing systems including billing automation, accounting, and real‑time reporting and analytics capabilities, delivering updates for security purposes
- Played key role in ongoing network design, reevaluation, and optimization to keep pace with company growth
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to company vision, mission, and purpose
- Facilitated best user experience through continuous support, training classes, webinars, improvements, and communication of system changes
Deputy Manager, Special Projects
Tech Store Malaysia Sdn Bhd
2017.12 - 2018.05
- Lead IT Team for Klang Valley MRT CCTV projects. Installation for CCTV, setup for OCC, SCR,
and SCC surveillance monitoring room. - Lead IT Team project for KIOSk and Wingate turnstile for Genting Awana skyway and Theme
park. - Lead IT Team project Rapid Penang Monitoring system.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed executive presentations and reports to facilitate project evaluation and process
improvement. - Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to
demands. - Eliminated functional bottlenecks by streamlining communication channels between
management and employees.
Senior IT Executive
Malindo Air
2012.12 - 2017.12
- Analyzed architecture design, scoping, implementation, testing, and deployment needs to
define project requirements. - Played key role in ongoing network design, reevaluation, and optimization to keep pace
with company growth. - Worked closely with management teams to plan, develop, coordinate and execute technical
strategies aligned to client's vision, mission and purpose. - Reviewed and assessed architecture design, implementation, testing, and deployment
needs to identify project requirements and costs. - Supported implementation of warehouse management system software applications to
enable centralized management of tasks. - Liaised effectively with others to promote ongoing network design, reevaluation, and
optimization that scaled with company growth. - Assessed existing systems including billing automation, accounting, and real‑time reporting
and analytics capabilities, delivering updates for security purposes.
Network Engineer
Telekom Malaysia (GITN)
2006.11 - 2012.05
- Managed, tracked and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Organized frameworks for transferring secure data from internal to external and public networks.
Education
Bachelor of Science - Forensic Computing
Bachelor in Computer Science
Islamic International University Malaysia (IIUM)12.2010
Diploma - Computer Science
Selangor International Islamic University College
Selangor International Islamic University06.2006
Skills
- 1. technical experience and knowledge on Cloud & Virtualization platform (VMWare), Windows and AWS Architecture.
- Google Workspace, Networking, Cloud Servers, Airline systems, vulnerability assessment tools, antivirus
- Orchestrator, SAN Storage, Backup & Restore DR design/solution and system monitoring
- Domains
- IT infrastructure and security planning, including design, capacity management,
- Optimization, implementation, project roll‑out, and operation to ensure and optimize
- Effectiveness and efficiency of systems to serve quality services
- Technical knowledge on other IT environment such as project process, Application, Infra and Database,
- Middleware, Security, and Asset Management.
- Task Prioritization
- Organization
- Problem Resolution
Accomplishments
- Achieved EG*Net by completing Network configurations with accuracy and efficiency.
- Collaborated with team of 20 in the development of CCTV for MRT.
- Achieved cybersecurity by introducing Microsoft Intune for IT tasks.
- Collaborated with team in the development of Cloud Server infra.
- Resolved product issue through consumer testing.
- Documented and resolved IT enviroment issue which led to Completed.
Timeline
Acting Head of Department, IT
SKS Airways Sdn Bhd
2023.11 - Current
Infra & Application Manager
MYAirline Sdn Bhd
2022.05 - 2023.10
IT Assistant Manager
Raya Airways Sdn Bhd
2018.05 - 2022.05
Deputy Manager, Special Projects
Tech Store Malaysia Sdn Bhd
2017.12 - 2018.05
Senior IT Executive
Malindo Air
2012.12 - 2017.12
Network Engineer
Telekom Malaysia (GITN)
2006.11 - 2012.05
Bachelor of Science - Forensic Computing
Bachelor in Computer Science
Diploma - Computer Science
Selangor International Islamic University College
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