MOHD SAIFUL AZRI AZRI
Batu Arang
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with more 19 years of experience in IT. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
IT Head
MAS Aero Services Sdn Bhd
Kuala Lumpur, 14
07.2024 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- completed ERP new finance system for company.
- Completed first mobile app (Aerosparkle)
Acting Head of Department, IT
SKS Airways Sdn Bhd
Subang Jaya, Selangor, Malaysia
11.2023 - Current
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Guided organizational technology strategy and roadmaps.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Infra & Application Manager
MYAirline Sdn Bhd
Subang Jaya
05.2022 - 10.2023
- Oversaw IBE projects to help customers build, secure and optimize their IT infrastructure.
- Designed AWS Cloud server and S3 Storage infrastructures according to project specifications.
- Built and maintained network infrastructure consisting of Windows and virtual products.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Worked with other Department to accomplish technical aspects of projects.
- Oversaw development and maintenance of organization computer systems and intranet.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Participated in system development life cycle from requirements analysis through system implementation.
- Administrator for Microsoft Offie365 and Azure security and cloud server.
IT Assistant Manager
Raya Airways Sdn Bhd
Subang Jaya, 10
05.2018 - 05.2022
- Manage and implement, / Support / Networking / Application
- Team lead for weight and balance aircraft system
- Manage support team for 24/7 operation
- Team lead for RAMCO engineering system
- Assessed existing systems including billing automation, accounting, and real‑time reporting and analytics capabilities, delivering updates for security purposes
- Played key role in ongoing network design, reevaluation, and optimization to keep pace with company growth
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to company vision, mission, and purpose
- Facilitated best user experience through continuous support, training classes, webinars, improvements, and communication of system changes
Deputy Manager, Special Projects
Tech Store Malaysia Sdn Bhd
Puchong
12.2017 - 05.2018
- Lead IT Team for Klang Valley MRT CCTV projects. Installation for CCTV, setup for OCC, SCR,
and SCC surveillance monitoring room. - Lead IT Team project for KIOSk and Wingate turnstile for Genting Awana skyway and Theme
park. - Lead IT Team project Rapid Penang Monitoring system.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed executive presentations and reports to facilitate project evaluation and process
improvement. - Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to
demands. - Eliminated functional bottlenecks by streamlining communication channels between
management and employees.
Senior IT Executive
Malindo Air
Ara Damansara
12.2012 - 12.2017
- Analyzed architecture design, scoping, implementation, testing, and deployment needs to
define project requirements. - Played key role in ongoing network design, reevaluation, and optimization to keep pace
with company growth. - Worked closely with management teams to plan, develop, coordinate and execute technical
strategies aligned to client's vision, mission and purpose. - Reviewed and assessed architecture design, implementation, testing, and deployment
needs to identify project requirements and costs. - Supported implementation of warehouse management system software applications to
enable centralized management of tasks. - Liaised effectively with others to promote ongoing network design, reevaluation, and
optimization that scaled with company growth. - Assessed existing systems including billing automation, accounting, and real‑time reporting
and analytics capabilities, delivering updates for security purposes.
Network Engineer
Telekom Malaysia (GITN)
Sarawak
11.2006 - 05.2012
- Managed, tracked and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Organized frameworks for transferring secure data from internal to external and public networks.
Education
Bachelor of Science - Forensic Computing
Bachelor in Computer Science
Islamic International University Malaysia (IIUM) 05.2003 - 07.2007
Skills
- 1 technical experience and knowledge on Cloud & Virtualization platform (VMWare), Windows and AWS Architecture
- Google Workspace, Networking, Cloud Servers, Airline systems, vulnerability assessment tools, antivirus
- Orchestrator, SAN Storage, Backup & Restore DR design/solution and system monitoring
- Domains
- IT infrastructure and security planning, including design, capacity management,
- Optimization, implementation, project roll‑out, and operation to ensure and optimize
- Effectiveness and efficiency of systems to serve quality services
- Technical knowledge on other IT environment such as project process, Application, Infra and Database,
- Middleware, Security, and Asset Management
- Task Prioritization
- Organization
- Problem Resolution
Accomplishments
- Achieved EG*Net by completing Network configurations with accuracy and efficiency.
- Collaborated with team of 20 in the development of CCTV for MRT.
- Achieved cybersecurity by introducing Microsoft Intune for IT tasks.
- Collaborated with team in the development of Cloud Server infra.
- Resolved product issue through consumer testing.
- Documented and resolved IT enviroment issue which led to Completed.
Timeline
IT Head
MAS Aero Services Sdn Bhd
07.2024 - Current
Acting Head of Department, IT
SKS Airways Sdn Bhd
11.2023 - Current
Infra & Application Manager
MYAirline Sdn Bhd
05.2022 - 10.2023
IT Assistant Manager
Raya Airways Sdn Bhd
05.2018 - 05.2022
Deputy Manager, Special Projects
Tech Store Malaysia Sdn Bhd
12.2017 - 05.2018
Senior IT Executive
Malindo Air
12.2012 - 12.2017
Network Engineer
Telekom Malaysia (GITN)
11.2006 - 05.2012
Bachelor of Science - Forensic Computing
Bachelor in Computer Science
05.2003 - 07.2007