Mohd Nor Alian B Rusdi
Retail Associates
Kuala Lumpur
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
2
2
Languages
Work History
Retail Associate
Pandora Jewelry
11.2022 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Greeted customers and provided outstanding customer service.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Retail Associates
ADIDAS (Berjaya Times Square - MyTown) Neonshine Sdn Bhd
10.2019 - 07.2022
- - Performed all functions regarding receiving, stock, and housekeeping-related tasks.
- - Engaged with customers enthusiastically to drive sales.
- - Processed cash and credit payments as a cashier, using point-of-sale (POS) systems.
Junior Sales Coordinator
TOPMAN Wing Tai Clothing Sdn Bhd
01.2018 - 01.2019
- - Maintained up-to-date product knowledge by participating in product and vendor training.
- - Ensured a clean work area while processing item stock and completing mark downs.
Education
Tagasan Secondary School (SMKT) Semporna
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Tagasan Secondary School (SMKT) Semporna
Skills
Upselling strategies
Customer service
Teamwork
Product knowledge
Retail store operations
Retail sales
POS system operations
Cash drawer balancing
Sales goal achievement
Multitasking
Sales proficiency
Suggestive selling
Timeline
Retail Associate
Pandora Jewelry
11.2022 - Current
Retail Associates
ADIDAS (Berjaya Times Square - MyTown) Neonshine Sdn Bhd
10.2019 - 07.2022
Junior Sales Coordinator
TOPMAN Wing Tai Clothing Sdn Bhd
01.2018 - 01.2019
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Tagasan Secondary School (SMKT) Semporna
Tagasan Secondary School (SMKT) Semporna