Mohd Nor Alian Bin Rusdi
Retail Associates
Kuala Lumpur
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Retail Associate
Pandora Jewelry
11.2022 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Greeted customers and provided outstanding customer service.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Retail Associates
ADIDAS (Berjaya Times Square - MyTown) Neonshine Sdn Bhd
10.2019 - 07.2022
- - Performed all functions regarding receiving, stock, and housekeeping-related tasks.
- - Engaged with customers enthusiastically to drive sales.
- - Processed cash and credit payments as a cashier, using point-of-sale (POS) systems.
Junior Sales Coordinator
TOPMAN Wing Tai Clothing Sdn Bhd
11.2018 - 03.2019
- - Maintained up-to-date product knowledge by participating in product and vendor training.
- - Ensured a clean work area while processing item stock and completing mark downs.
Education
Tagasan Secondary School (SMKT) Semporna
Semporna, Sabah, Malaysia01.2016
Tagasan Secondary School (SMKT) Semporna
Semporna, Sabah, Malaysia01.2014
Skills
Customer Service
Communication Skills
Retail Sales
Cash Handling
POS System
Product Knowledge
Teamwork
Inventory Management
Problem Solving
Time Management
Upselling Techniques
Fast Learner
Upselling strategies
Sales reporting
Upselling
Sales closing
Product and service sales
Upselling and cross selling
Product promotions
Staff training
Timeline
Retail Associate
Pandora Jewelry
11.2022 - Current
Retail Associates
ADIDAS (Berjaya Times Square - MyTown) Neonshine Sdn Bhd
10.2019 - 07.2022
Junior Sales Coordinator
TOPMAN Wing Tai Clothing Sdn Bhd
11.2018 - 03.2019
Tagasan Secondary School (SMKT) Semporna
Tagasan Secondary School (SMKT) Semporna