Automotive technologies
Mohd Khairul Azhar Bin Jar
After Sales Manager
Jitra
Summary
Dedicate motorcycle industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
After Sales Manager
Eurotech Wheel Distribution Sdn. Bhd.
2020.11 - Current
- Plan, build, lead, motivate and develop after sales team that achieve department objective and customer satisfaction.
- Administer and manage all aspects of customer and dealer complaints.
- Communicates with other departments and management to resolve problems and expedite work.
- Ensure that the team and dealers is trained on new products and evaluate the training needs for improvement.
- To make sure dealers comply with KTM customer service standard.
- Prepare and do new product knowledge presentation during new product launching.
- Assist KTM SEA for training preparation and execution during Malaysia selected as a regional training host.
- Communicate with KTM Customer Service personnel regarding dealer status, customer feedback and technical problem
Technical Trainer
Eurotech Wheel Distribution Sdn. Bhd.
2016.04 - 2020.10
- Plan and coordinates training related to KTM brand.
- Review and monitor dealer's technician certification status to comply with KTM standard.
- Prepare and do a product presentation during new product launch.
Service Engineer
Suzuki Assemblers Malaysia Sdn. Bhd.
2007.01 - 2016.03
- Delivered after-sales support, maintaining open lines of communication with Suzuki motorcycle dealers.
- Supervises and coordinates all activities related to after sales, eg. product recall, warranty claim process.
- Plan and execute product training for dealers related to CBU big bike units such as Hayabusa, V-Strom, GSX-R etc.
- Communicating and send a report to Suzuki Japan related to technical and after market feedback.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
Universiti Teknologi Malaysia
Skudai, Johor, Malaysia 2001.04 -
Skills
Technical knowledge
Staff Training and Development
After Sales strategy development
Customer Retention Strategies
Warranty Administration
Customer Service
Documentation And Reporting
Decision-Making
Accomplishments
- Trained many motorcycle technicians since joining motorcycle industry in 2007. Brand involve such as Suzuki, KTM,Husqvarna, Gas Gas and Zontes.
- Eurotech Wheel Distribution product knowledge presenter during every new product launch.
- Assisting KTM Customer Service personnel to conduct regional technicican certification training in Malaysia.
Interests
Timeline
After Sales Manager
Eurotech Wheel Distribution Sdn. Bhd.
2020.11 - Current
Technical Trainer
Eurotech Wheel Distribution Sdn. Bhd.
2016.04 - 2020.10
Service Engineer
Suzuki Assemblers Malaysia Sdn. Bhd.
2007.01 - 2016.03
Bachelor of Mechanical Engineering - Mechanical Engineering
Universiti Teknologi Malaysia
2001.04 -
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