MOHD HYQAL TARIDY
SEPANG,Selangor
Summary
Detail-oriented professional with expertise in email correspondence, follow-up procedures, and order processing. Demonstrates a strong understanding of shipping processes and SLA management, utilising Microsoft Outlook, Word, and Excel to enhance operational efficiency. Committed to leveraging skills to drive organisational success and streamline workflow processes.
Overview
2
2
Languages
3
3
years of professional experience
Work history
Customer service coordinator
PKT LOGISTICS SDN BHD
LAM ASW KLIA Sepang, Selangor
2024.07 - Current
- Liaised between customers and management fostering open lines of communication.
- Responded to email enquiries, resulting in enhanced client satisfaction rates.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Resolved customer complaints efficiently and escalated issues when necessary for timely resolution
- Worked effectively under pressure, maintaining high standards of service.
Security guard
FWG SECURITY SDN BHD
Sepang, Selangor
2023.08 - 2024.04
- Assisted in evacuation drills, ensuring smooth execution of safety protocols.
- Managed access control systems to prevent unauthorised entry into premises.
- Monitored CCTV systems for potential security breaches.
- Patrolled assigned areas at specified intervals as part of routine duties.
- Ensured premises safety through regular patrols and surveillance.
Education
SPM -
SMK BANDAR ENSTEK
Seremban, Negeri SembilanSkills
- Email correspondence
- Follow-Up procedures
- Order processing
- Knowledge of shipping processes
- SLA management
- Microsoft Outlook, Word and Excel
- SAP system knowledge
Languages
Malay
Fluent
English
Intermediate
Timeline
Customer service coordinator
PKT LOGISTICS SDN BHD
2024.07 - Current
Security guard
FWG SECURITY SDN BHD
2023.08 - 2024.04
SPM -
SMK BANDAR ENSTEK