ANIS NAJIHA
Pusing,Perak
Summary
Experienced professional with focus on enhancing customer satisfaction and streamlining administrative processes. Deliver timely resolutions and improve client relations through strong communication and problem-solving skills. Excel in managing multiple tasks and maintaining calm under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer service coordinator
Top Ten Plastics Sdn Bhd
Silibin, Perak
03.2022 - Current
- Streamlined communication channels, ensuring seamless service delivery.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Responded to email enquiries, resulting in enhanced client satisfaction rates.
- Processed orders efficiently whilst focusing on accuracy and attention to detail.
- Collaborated with colleagues for optimal issue resolution times.
- Worked effectively under pressure, maintaining high standards of service.
- Handled inquiries for swift resolution, enhancing overall client experience.
- Developed constructive relationships with clients through clear and empathetic communication.
- Displayed patience in difficult situations, ensuring customer satisfaction remained paramount.
- Kept records up-to-date for easy access and efficient service delivery.
- Resolved customer complaints efficiently and escalated issues when necessary for timely resolution
Internship
Majlis Daerah Batu Gajah
Batu Gajah, Perak
12.2021 - 03.2022
- Coordinated effectively with diverse teams for successful project execution.
- Increased team productivity by taking diligent meeting minutes.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Provided valuable support for successful company events and meetings.
- Streamlined filing system, enhancing office efficiency.
Education
Diploma - Entrepreneurship
Kolej Professional Mara Bandar Melaka
Melaka /2016 - /2018
Bachelor of Business Administration - Business Administration
University Sultan Abdul Halim Muadzam Shah
Kedah /2019 - /2022
Skills
- Billing and invoicing
- Email correspondence
- Customer account creation
- Returns handling
- Data entry efficiency
- Order processing and handling
Languages
Malay
Proficient (C2)
English
Upper intermediate (B2)
Chinese (Mandarin)
Beginner
Accomplishments
- Dean's List Award Session June 2020
- Dean's List Award Session December 2020
Certification
- Certificate of Attendance for ISO 9001:2015 Internal Auditor Training
- Certificate of Attendance for ISO 9001:2015 Awareness Training
Timeline
Customer service coordinator
Top Ten Plastics Sdn Bhd
03.2022 - Current
Internship
Majlis Daerah Batu Gajah
12.2021 - 03.2022
Diploma - Entrepreneurship
Kolej Professional Mara Bandar Melaka
/2016 - /2018
Bachelor of Business Administration - Business Administration
University Sultan Abdul Halim Muadzam Shah
/2019 - /2022
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