MOHD FIRDAUS BIN MOHD RAMLI
Klang,Selangor
Summary
Results-driven and detail-oriented Banking & Finance Professional with over a decade of experience in financial operations, customer service, and business development. Skilled in account management, banking operations, and leadership, with a strong ability to optimize processes and drive business growth. Adept at working under pressure while ensuring high levels of customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
2
2
Languages
Work History
BDC Manager
CIMB Bank
04.2011 - Current
- Manage and oversee the Business Development Center (BDC), driving sales and customer engagement initiatives
- Develop and implement strategic plans to increase revenue and client retention
- Lead and mentor a team, ensuring optimal performance and compliance with banking regulations
- Monitor market trends and competitor activities to identify new business opportunities
Global Banking Executive
HSBC Bank
12.2010 - 02.2011
- Provided support in global banking operations, handling financial transactions and risk assessments
- Assisted in customer inquiries, ensuring smooth processing of banking services
- Coordinated with international branches to streamline global banking processes
Accountant Trainee
Sahir Yap & Co
12.2009 - 06.2010
- Assisted in financial reporting, bookkeeping, and audit processes for corporate clients
- Conducted financial analysis and supported budget preparation for business operations
- Ensured compliance with financial regulations and internal accounting standards
Sales Assistant
R20, Jusco Bukit Tinggi
05.2009 - 07.2009
- Provided customer service, assisted with sales, and managed store inventory
- Maintained high levels of customer satisfaction through product knowledge and engagement
Customer Service Representative
Domino's Pizza Call Center
05.2007 - 07.2007
- Handled customer orders, inquiries, and complaints efficiently
- Ensured a smooth ordering process and addressed customer issues in a professional manner
Education
Bachelor of Accountancy (Hons.) - undefined
MARA University of Technology
Malacca Branch 07.2008 - 12 2010
Diploma in Accountancy - undefined
MARA University of Technology
Seri Iskandar Perak Branch 07.2005 - 6 2008
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Agama Menengah Hishamuddin
Klang, Selangor 01.2003 - 1 2004
Penilaian Menengah Rendah (PMR) - undefined
Sekolah Agama Menengah Hishamuddin
Klang, Selangor 01.2000 - 1 2002
Skills
Financial Analysis & Accounting Software (MYOB, UBS, Mr Accounting)
Extra-Curricular Activities
Organizer, Academic Excellence Award Dinner, MEBA UiTM City Campus, 2009 Organizer, Introduction to ACCA & CIMA Professional Courses, MIA, 2008 Participant, Leadership & Motivation Courses by Dr. Fadzilah Kamsah, 2006 Organizer, Faculty of Accountancy Family Day, UiTM Seri Iskandar Perak, 2006 Organizer, Academic Excellence Seminar, UiTM Perak, 2008
Timeline
BDC Manager
CIMB Bank
04.2011 - Current
Global Banking Executive
HSBC Bank
12.2010 - 02.2011
Accountant Trainee
Sahir Yap & Co
12.2009 - 06.2010
Sales Assistant
R20, Jusco Bukit Tinggi
05.2009 - 07.2009
Bachelor of Accountancy (Hons.) - undefined
MARA University of Technology
07.2008 - 12 2010
Customer Service Representative
Domino's Pizza Call Center
05.2007 - 07.2007
Diploma in Accountancy - undefined
MARA University of Technology
07.2005 - 6 2008
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Agama Menengah Hishamuddin
01.2003 - 1 2004
Penilaian Menengah Rendah (PMR) - undefined
Sekolah Agama Menengah Hishamuddin
01.2000 - 1 2002
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