MOHD FAIZAL MOHAMAD
Selangor
Summary
. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
SHIPPING MANAGER
SYNERGY HOUSE FURNITURE SDN BHD
Setia Alam
01.2023 - 07.2024
- Managed budget allocation for shipping expenses, consistently staying within established financial targets.
- Established performance metrics for the shipping department, driving continuous improvement initiatives.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
- Improved workflow efficiency through the implementation of cross-training programs within the shipping department.
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Oversaw evaluation and onboarding of new suppliers, as appropriate, to broaden client portfolio and mitigate risk.
- Negotiated with seven different freight companies and received annual contracts, resulting in cost savings.
OPERATION MANAGER
TRIPLE EAGLE LOGISTICS (MALAYSIA) SDN. BHD
Selangor, Malaysia
08.2021 - 12.2022
- Industry Transportation / Logistics Specialization Logistics/Supply Chain
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed operations reports to understand numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Increased profit by streamlining operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Introduced new methods, practices and systems to reduce turnaround time.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Partnered with vendors and suppliers to effectively manage and budget.
- Formulated processes to reduce downtime and financial loss.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified procedure or process changes required to improve performance and productivity.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed systems to track and log work issues.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Ensure smooth and timely freight process flow, meeting client’s requirements
- Daily review of operational reports to ensure timely update of event codes •
- Audit files and work with the team on meeting operating process standards
- Build and maintaining strong relationships with Customers and all Service Providers (Carriers, trucking companies, and others). •
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with improvement plans where needed.
- Assist where needed with the provision of rates to overseas offices •
- Submit Weekly/Monthly Reports (Activity report and P&L)
- Participate to the transition of new business/ updates to existing business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Prepared annual budgets with controls to prevent overages
- Developed systems to track and log work issues
ASST FREIGHT MANAGER
CEVA Freight Holdings (Malaysia) Sdn Bhd
Johor, Malaysia
11.2019 - 07.2021
- Industry Transportation / Logistics Specialization Logistics/Supply Chain
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Liaise with customer, either directly or through direct report to ensure customer service expectations are being met through the development, implementation and management of liaison and feedback processes.
- Develop (where appropriate) and manage all customer and operational KPI's including actively managing the process by charring /attending meetings, following up issues and establishing processes to improve operational and customer KPI's
- Manage operational and management/operation reports and action to improve as required. Ensure Site operational costs are minimized and profit targets are being achieved.
- Review and proactively seek customer service improvement with extra miles to achieve customer satisfaction
- To manage, measure and take corrective action to ensure that inbound service quality meets our customer requirement and company standards
OCEAN SUPERVISOR
JAS WORLDWIDE M SDN BHD
Johor, Malaysia
02.2017 - 10.2019
- Industry Transportation / Logistics Specialization Logistics/Supply Chain
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Ensure smooth and timely freight process flow, meeting clients requirements
- Daily Import and Export coordination & correspond with clients, service providers and internal team.
- Prepare required documents for international transportation.
Working with approved Service Provider for Customs declaration and all those requirement related to Customs or government agency for all Ocean export and Import shipments. - Validating vendor invoices and accruals timely
- Operate in accordance to all internal policies and procedures such as Cargo Wise Operational Process Standards and external government regulations or customer policies / requirements.
- Ensure all customers standard operating procedures are followed as per the SOP set up.
- Work with the team on meeting KPI standards, as per the company’s procedures
- Daily review of operational reports to ensure timely update of event codes
- Audit files and work with the team on meeting operating process standards
- Build and maintaining strong relationships with Customers and all Service Providers (Carriers, trucking companies, and others).
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with improvement plans where needed.
- Assist the manager and supervisor in timely responding to requests for rates with market competitive pricing matching the scope of service required by the customer.
- Participate to the transition of new business/ updates to existing business.
- Assist where needed with the provision of rates to overseas offices
SENIOR SALES OPERATION EXECUTIVE
SHIN YANG SHIPPING
03.2016 - 01.2017
- Industry Transportation / Logistics Specialization Marketing/Business Development
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
HOD KEY ACCOUNT DEPARTMENT
FM GLOBAL LOGISTICS (M) SDN BHD
Selangor, Malaysia
01.2010 - 02.2016
- Build relationship with existing customer, develop and find opportunity to expand the margin
- Being middle person to establish process between customer and operation team
- Solving any problem to ensure customer satisfied with the service
- Do RFQ for new customer for domestic shipment to East Malaysia cover for general cargo, project cargo like machinery using Tug boat, barge also vehicle shipment by RORO vessel
- Standardize the process for new customer before handover shipment to customer service
- Meet the customer for monthly KPI meeting and do necessary plan to ensure no hiccup on the shipment
- Dealing with MY custom for certain issue related with declaration error for import shipment
- Prepare tender pricing for government shipment with collaborate by group of company
- Oversea customer service import and export including custom brokerage devision
- Do monthly report for overview our KPI and present to top management, Industry Transportation / Logistics Specialization Logistics/Supply Chain
Education
High School Diploma -
SMK KAMPONG LAUT
KELANTANSkills
- Shipment Processing
- Staff Leadership
- Maintenance Management
- Documentation Management
- Team Leadership
- ERP Software
- Cost-reduction strategies
- Transportation Planning
- Customs Compliance
- Logistics Management
- Shipment Receiving
- Shipping coordination
- Complaint Management
- Budget Administration
- Route Optimization
- Supply Chain Optimization
- Microsoft Excel
Timeline
SHIPPING MANAGER
SYNERGY HOUSE FURNITURE SDN BHD
01.2023 - 07.2024
OPERATION MANAGER
TRIPLE EAGLE LOGISTICS (MALAYSIA) SDN. BHD
08.2021 - 12.2022
ASST FREIGHT MANAGER
CEVA Freight Holdings (Malaysia) Sdn Bhd
11.2019 - 07.2021
OCEAN SUPERVISOR
JAS WORLDWIDE M SDN BHD
02.2017 - 10.2019
SENIOR SALES OPERATION EXECUTIVE
SHIN YANG SHIPPING
03.2016 - 01.2017
HOD KEY ACCOUNT DEPARTMENT
FM GLOBAL LOGISTICS (M) SDN BHD
01.2010 - 02.2016
High School Diploma -
SMK KAMPONG LAUT
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