MOHD FAIROZ BIN ABD MALEK FAIROZ

• Developed comprehensive documentation for technical procedures, enhancing knowledge transfer among team members.
• Collaborated with cross-functional teams to develop and implement innovative technical solutions.
• Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
• Maintained and deployed standardized software packages for deployment on company systems.

1. Installation/repair and Maintenance

• Equipment Installation: Carry out the installation of elevators and escalators according to the specified technical specifications.
• Periodic Maintenance: Carry out routine inspections and servicing to ensure the equipment operates safely and efficiently.

2. Repair and Troubleshooting

• Fault Diagnosis: Identify the cause of problems in the elevator and escalator systems.
• Repair: Carry out repairs to damaged or worn mechanical and electrical components.

3. Safety and Compliance

• Standards Compliance: Ensure all work complies with safety standards and regulations set by the company and local authorities.
• Use of PPE: Ensure the use of personal protective equipment while performing duties.

4. Documentation and Reporting

• Maintenance Records: Keep detailed records of maintenance and repair work performed.
• Damage Reports: Report any issues or damage to supervisors for further action.

5. Communication and Collaboration

• Customer Interaction: Provide feedback and clarification to customers on the status of equipment and work performed.
• Team Collaboration: Collaborate with other technicians and supervisors to ensure effective problem solving.

1. Installation/repair and Maintenance

• Equipment Installation: Carry out the installation of elevators and escalators according to the specified technical specifications.
• Periodic Maintenance: Carry out routine inspections and servicing to ensure the equipment operates safely and efficiently.

2. Repair and Troubleshooting

• Fault Diagnosis: Identify the cause of problems in the elevator and escalator systems.
• Repair: Carry out repairs to damaged or worn mechanical and electrical components.

3. Safety and Compliance

• Standards Compliance: Ensure all work complies with safety standards and regulations set by the company and local authorities.
• Use of PPE: Ensure the use of personal protective equipment while performing duties.

4. Documentation and Reporting

• Maintenance Records: Keep detailed records of maintenance and repair work performed.
• Damage Reports: Report any issues or damage to supervisors for further action.

5. Communication and Collaboration

• Customer Interaction: Provide feedback and clarification to customers on the status of equipment and work performed.
• Team Collaboration: Collaborate with other technicians and supervisors to ensure effective problem solving.

As the Head of Department (HOD) of Facilities Management at Mydin Mohamed Holdings Berhad, you will lead and oversee all aspects of facility management to ensure smooth and efficient daily operations. Your key responsibilities include:

1. Strategic Planning & Operations Management

* Facility Policy Planning & Implementation: Develop and enforce policies and procedures for facility maintenance and management.

* Workforce Management: Supervise the maintenance team, including recruitment, training, and performance evaluation.

* Facility Performance Monitoring: Evaluate facility operational efficiency and introduce improvement initiatives.

2. Maintenance & Safety

* Periodic Maintenance Schedule: Ensure all equipment and infrastructure are maintained according to schedule to prevent breakdowns.

* Safety Management: Ensure compliance with occupational safety and health standards, including risk management and safety audits.

* Emergency Response: Develop and manage emergency response procedures for situations such as fires or natural disasters.

3. Budget & Resource Management

* Budget Preparation & Monitoring: Prepares annual budget for facility maintenance and operations and monitors expenditures to ensure cost effectiveness.

* Procurement & Contract Management: Negotiates and manages contracts with vendors and service providers, ensuring quality services at reasonable costs.

* Resource Optimization: Manages energy and other resource usage efficiently to reduce operating costs.

4. Compliance & Documentation

* Regulatory Compliance: Ensures all facility operations comply with local laws and regulations as well as industry standards.

* Records Management: Maintains complete records of maintenance, safety incidents, and audits for reference and compliance.

* Reporting to Senior Management: Provides periodic reports on facility status, critical issues, and improvement recommendations.

5. Innovation & Continuous Improvement

* Use of Latest Technology: Identify and implement new technology to improve facility efficiency and safety.

* Staff Training & Development: Promotes ongoing training programs for the team to ensure they are kept up to date with industry best practices.

* Process Evaluation & Improvement: Evaluate existing processes and introduce improvement measures to increase productivity and service quality.

• Mentored junior staff members in developing their skills as building maintenance professionals while fostering a collaborative work environment focused on continuous improvement efforts across all aspects of facility management operations.
• Worked closely with property management to address short-and long-term building improvement goals.
• Collaborated with contractors during construction projects to ensure high-quality results aligned with project specifications.
• Managed a team of maintenance technicians, providing ongoing training and support to ensure their success.

1. Maintenance Work Management & Supervision

• Planning & Scheduling Maintenance – Arranges periodic maintenance schedules for electrical, mechanical, and building facilities.
• Supervising Technical Team – Manages technicians, mechanics, and maintenance workers to ensure tasks are performed properly.
• Periodic Inspections – Ensures all equipment and facilities such as elevators, HVAC, electrical systems, and plumbing are in good condition.
• Troubleshooting – Identifies and directs teams to repair any damage to the building and its equipment.

2. Building & Facility Maintenance

• Electrical System Maintenance – Inspects wiring, lighting, and power systems to prevent power outages.
• HVAC Maintenance – Ensures air conditioning and ventilation systems are functioning properly for the comfort of occupants.
• Plumbing Maintenance – Inspects and repairs leaks, piping systems, and water tanks.
• Building Structural Repair – Maintain walls, floors, ceilings, and roofs to prevent further damage.

3. Safety & Regulatory Compliance

• Ensure Safety Compliance – Ensure all maintenance work is carried out in accordance with safety standards and government regulations.
• Safety Equipment Inspection – Ensure fire extinguishers, fire alarm systems, and emergency exits are in good condition.
• Employee Safety Training – Conduct workplace safety training to reduce the risk of accidents.
• Turn Off Power Before Repair – Ensure electrical system maintenance work is carried out safely.

4. Documentation & Reporting

• Prepare Daily/Weekly Reports – Document maintenance work performed and problems found.
• Record Damage & Repair – Keep records of each repair and spare parts used.
• Prepare Spare Parts Budget & Stock – Monitor material and spare parts requirements to ensure maintenance work runs smoothly.
• Report to Management –
  
  Provide information to management on additional maintenance or major repairs.

5. Coordination with Vendors & Contractors

• Supervise Outside Contractors – Monitor outside contractor work such as installing new systems or major repairs.
• Ensure Work According to Specifications – Ensure that work performed by vendors meets the requirements and standards set.
• Price & Service Negotiation – Negotiate with vendors to obtain the best price and service.

6. Communication & Customer Service

• Interact with Tenants/Occupants – Handle complaints and requests related to building maintenance.
• Explain Maintenance Process – Provide information to building users about maintenance work to be performed.
• Assist in Emergency Situations – Act immediately in case of emergencies such as water leaks, electrical damage, or fires.

A Lift Installer Supervisor is responsible for overseeing the installation of elevators from start to finish, ensuring that work is carried out according to safety standards, and managing the installation team.

1. Elevator Installation Project Management

• Coordinate Installation Plans – Ensure elevator installation according to technical specifications and building plans.

Divide Tasks – Distribute work to the installation team based on expertise and experience.

• Monitor Work Progress – Ensure the project runs according to schedule and resolve technical problems that arise.
• Supervise Installation Quality – Ensure that each component is installed correctly and functions perfectly before testing.

2. Technical Team Supervision

• Provide Instructions to the Team – Supervise technicians and mechanics in the elevator installation process.
• Training & Guidance – Train new employees and ensure all employees understand the correct installation procedures.
• Ensure the Use of PPE – Ensure that the team wears personal protective equipment such as safety helmets, gloves, and harnesses.
• Monitor Work Ethics & Discipline – Ensure that all employees comply with SOPs and work safely.

3. Inspection & Testing

• Checking the Entire System – Ensure that the motor, cables, brakes, and control panel are installed correctly.
• Load & Performance Testing – Run the elevator test with a heavy load to ensure it functions safely.
• Elevator Sensor & Door Verification – Ensure that the elevator doors operate without interruption and that the safety sensors are functioning properly.
• Verifying Standard Compliance – Ensure that the installation meets safety standards such as DOSH or ISO.

4. Troubleshooting & Documentation

• Overcoming Installation Problems – If there are errors or defects in the installation, take immediate action to correct them.
• Daily Records & Reports – Provide work reports, project progress, and any technical problems encountered.
• Reporting to Management –
  
  Provide information to management on project status and additional requirements if necessary.
• Maintaining Tool & Stock List – Ensure that spare parts and materials are sufficient to avoid work delays.

5. Safety & SOP Compliance

• Ensure Safe Work Area – Avoid obstacles and hazards at the installation site.
• Turn Off Power Before Electrical Work – Avoids electric shocks when installing elevator control panels.
• Emergency Procedure Training – Ensures teams know how to handle emergencies such as elevator jams or system failures.
• Regulatory Compliance – Ensure all work complies with safety guidelines and government regulations.

• Routine Maintenance: Performs scheduled periodic maintenance to ensure safe and efficient elevator operation.
• Fault Reporting: Reports any defects or problems found during maintenance for further action.
• Customer Call Response: Handles customer requests and emergency calls, including incidents and recovery.
• Work Documentation: Prepares work records upon completion of maintenance tasks.
• Safety Compliance: Ensures all maintenance work complies with established health, safety, and regulatory standards.
• Meeting Participation: Attends periodic meetings conducted by supervisors to ensure effective communication and coordination.
• Installation and Maintenance: Performs installation, routine maintenance, and repairs of elevators and escalators to ensure safe and efficient operation.
• Diagnostics and Troubleshooting: Identify and repair faults or technical problems in elevator and escalator systems.
• Safety Compliance: Ensures all work complies with safety standards and regulations set by the company and local authorities.
• Documentation: Prepares daily work reports, including details of maintenance and repairs performed.
• Team Collaboration: Works closely with engineers, supervisors, and other team members to ensure projects are completed according to schedule and quality standards.
• Customer Communication: Interacts with customers when needed to explain work that has been or will be performed, as well as provide advice on further maintenance.

• Worked quickly on emergency requests in order to minimize disruptions to operations.
• Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
• Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
• Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.

1. Facility & Building Maintenance

• Periodic Inspections – Schedule inspections of building structures, electrical wiring, plumbing systems, and HVAC equipment.
• Repair Minor Damage – Replace light bulbs, repair water leaks, wall cracks, and other minor problems before they become more serious.
• HVAC Maintenance – Ensure that air conditioning and ventilation systems are functioning properly for comfort and safety.
• Safety & Hygiene – Ensure that emergency exits, fire extinguishers, and other safety systems are in good condition.

2. Machinery & Equipment Maintenance

• Daily/Weekly Inspections – Ensure that machines are functioning properly, with no oil leaks, unusual noises, or worn components.
• Lubrication & Cleaning – Ensure that machines are adequately lubricated and free of dust and dirt.
• Replacement of Worn Components – Replace bearings, belts, hoses, or other parts before they fail completely.
• Overheating Prevention – Ensure that the machine’s cooling system is functioning and that there are no obstructions to the fan or radiator.

3. Pipeline & Plumbing Repairs

• Leak Inspection – Make sure there are no leaking or clogged pipes that could cause major problems.
• Cleaning & Maintenance – Flush the plumbing system to prevent clogging and ensure smooth flow.
• Repair or Replace Valves & Pipes – Replace old rusty or leaking pipes with more durable materials.
• Water Tank Maintenance – Make sure the water tank is clean, free of moss and sediment that can contaminate the water.

4. Documentation & Reporting

• Daily/Weekly Log – Record all maintenance work done for future reference.
• Damage Report – Record every damage and repair steps that have been made, including the materials used.
• Preventive Maintenance (PM) Schedule – Set up a periodic schedule to ensure all equipment and systems receive maintenance before major damage occurs.
• Spare Parts List & Stock – Monitor spare parts inventory so that there are no delays in repairing damage.

5. Safety & SOP Compliance

• Use PPE (Personal Protective Equipment) – Gloves, safety glasses, and safety shoes while working.
• Standards Compliance – Ensure work is carried out in accordance with OSHA / DOHS or any regulatory body safety standards.
• Training & Awareness – Ensure staff understand emergency procedures and know how to handle damage safely.