Derek Reggie Adai
Regional Manager
Bandar Penawar,01
Summary
As the Regional Manager at Enproserve (M) Sdn Bhd, I am responsible for overseeing and managing operations to ensure the company's continued success and growth. I collaborate closely with cross-functional teams to deliver innovative solutions to our clients, all while upholding the company’s high standards of excellence.
I consistently ensure alignment with the company’s strategic goals, drive operational efficiency, and deliver exceptional service to clients. Over the past three years, I have consistently driven positive sales growth under my management. Through the implementation of targeted sales strategies, optimization of resources, and building strong client relationships, I have successfully surpassed sales targets, contributing to the company’s sustained growth and market expansion.
My key responsibilities include optimizing resource allocation, managing budgets, and overseeing the execution of various projects. I also play a vital role in developing and implementing business strategies aimed at driving growth and enhancing customer satisfaction.
I take pride in my ability to motivate teams, drive results, and foster a collaborative working environment. With a strong focus on performance, innovation, and client satisfaction, I remain committed to enhancing Enproserve’s position as a trusted leader in the industry.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Regional Manager
Enproserve (M) Sdn Bhd
Pengerang, Johor
01.2023 - Current
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Established performance goals for each department, monitoring progress towards objectives on a regular basis.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
Operations Manager
Enproserve (M) Sdn Bhd
Pengerang, Johor
01.2022 - 12.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
Area Coordinator
Enproserve (M) Sdn Bhd
Pengerang, Johor
08.2019 - 12.2021
- Led strategic planning efforts within the area of responsibility, setting clear goals aligned with organizational objectives.
- Mentored junior team members to support their professional development goals while enhancing overall team capabilities.
- Conducted regular performance evaluations, identifying gaps in skills or knowledge and providing relevant coaching or training opportunities.
- Improved team performance by implementing efficient scheduling and resource allocation strategies.
- Conducted weekly area meetings to discuss inclusive and intentional programmatic efforts, student concerns and facility issues.
- Boosted employee morale with regular recognition of achievements and personalized feedback.
- Generated revenue growth through effective sales strategies and relationship building with clients.
- Conducted weekly area staff meetings to communicate information concerning residents, programming, administrative matters, staff development and other relevant issues.
Branch Operations Manager
NSF Engineering Sdn Bhd
Pengerang, Johor
01.2019 - 07.2019
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
Operations Manager
Pre & Tec Sdn Bhd
Pengerang, Johor
06.2018 - 12.2018
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
Project Manager
Serba Dinamik Holdings Berhad
Pengerang, Johor
01.2018 - 06.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
Project Manager
L. Chin Engineering Sdn Bhd
Port Dickson, Negeri Sembilan
01.2016 - 12.2017
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Project Manager
Turcomp Engineering Sdn Bhd
Pasir Gudang, Johor
01.2013 - 12.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Project Coordinator
Turcomp Engineering Sdn Bhd
Pasir Gudang, Johor
01.2011 - 12.2012
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Created job files for each project and maintained current data in each file.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Assistant Project Coordinator
Turcomp Engineering Sdn Bhd
Pasir Gudang, Johor
01.2010 - 12.2010
- Enabled smoother transitions between different stages of projects via thorough preparation work such as gathering required materials or setting up systems ahead of time.
- Reviewed documentation to verify conformance with established project criteria.
- Guided project team staff to drive project success.
- Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships.
- Conducted research and gathered key information for use in upcoming project planning.
- Assisted in managing budgets, ensuring financial accountability throughout project lifecycles.
Education
Professional Diploma - Operation And Project Management
Universiti Malaysia Pahang Al-Sultan Abdullah
Gambang, Pahang, Malaysia 08.2023 - 07.2024
No Degree - Welding
Pusat Pembangunan Kemahiran Sarawak
Kuching, Sarawak, Malaysia 01.2003 - 12.2003
Sijil Pelajaran Malaysia - Secondary Education
SMK St Columba
Miri, Sarawak 01.1997 - 12.2001
Skills
Goals and performance
Strategic planning
Operations management
Decision-making
Team leadership
Project planning
Budget preparation
Timeline
Professional Diploma - Operation And Project Management
Universiti Malaysia Pahang Al-Sultan Abdullah
08.2023 - 07.2024
Regional Manager
Enproserve (M) Sdn Bhd
01.2023 - Current
Operations Manager
Enproserve (M) Sdn Bhd
01.2022 - 12.2022
Area Coordinator
Enproserve (M) Sdn Bhd
08.2019 - 12.2021
Branch Operations Manager
NSF Engineering Sdn Bhd
01.2019 - 07.2019
Operations Manager
Pre & Tec Sdn Bhd
06.2018 - 12.2018
Project Manager
Serba Dinamik Holdings Berhad
01.2018 - 06.2018
Project Manager
L. Chin Engineering Sdn Bhd
01.2016 - 12.2017
Project Manager
Turcomp Engineering Sdn Bhd
01.2013 - 12.2015
Project Coordinator
Turcomp Engineering Sdn Bhd
01.2011 - 12.2012
Assistant Project Coordinator
Turcomp Engineering Sdn Bhd
01.2010 - 12.2010
No Degree - Welding
Pusat Pembangunan Kemahiran Sarawak
01.2003 - 12.2003
Sijil Pelajaran Malaysia - Secondary Education
SMK St Columba
01.1997 - 12.2001
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