Interested in working in a team and can receive instructions for a project from management
Mohd Azrai Bin Halim
Operation Manager
Seremban, Negeri Sembilan,05
Summary
Dedicated and results-oriented Travel Agent Manager with 11 years of experience in the travel IT industry. Proven track record of effectively managing travel operations, optimizing processes, and delivering exceptional customer service.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Committee Research & Technology
Malaysian Association Tour & Travel Agents (Matta)
01.2021 - Current
- Play a key role in contributing to innovative initiatives and advancements in Travel IT industry. My responsibilities include conducting research, analyzing trends, and collaborating with cross-functional teams.
- Collaborated with cross-functional teams to develop technology solutions addressing specific research challenges.
Travel Agency Manager
Pryxious Holidays Planner Sdn Bhd
01.2013 - Current
- Provide Loyalty, Rewards system and program, with CRM and Business Intelligence for strategic marketing in travel industry like hotels, travel business and merchants.
- One Stop center for IT solution in Travel Industry by providing Travel ERP, booking engine, B2B and B2B White-label.
- Pre-sales and Post-sales for Travel ERP, Loyalty system, customized solution and System Integration.
- Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
- Collaborated with other department managers to identify areas of improvement in company operations, resulting in increased efficiency.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Managed and led a team of travel agents, ensuring consistent high-quality service to clients.
Collection Manager
JL & Pro Partners Sdn Bhd
09.2010 - 12.2012
- Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
- Collaborated with sales teams to develop comprehensive credit policies for new clients.
- Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
Education
SMK Dato' Ahmad Razali
Ampang, Selangor, Malaysia 04.2001 -
Skills
Teamwork
undefinedInterests
Timeline
Committee Research & Technology
Malaysian Association Tour & Travel Agents (Matta)
01.2021 - Current
Travel Agency Manager
Pryxious Holidays Planner Sdn Bhd
01.2013 - Current
Collection Manager
JL & Pro Partners Sdn Bhd
09.2010 - 12.2012
SMK Dato' Ahmad Razali
04.2001 -
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