Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Mohd Azrai Bin Halim

Mohd Azrai Bin Halim

Operation Manager
Seremban, Negeri Sembilan,05

Summary

Dedicated and results-oriented Travel Agent Manager with 11 years of experience in the travel IT industry. Proven track record of effectively managing travel operations, optimizing processes, and delivering exceptional customer service.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Committee Research & Technology

Malaysian Association Tour & Travel Agents (Matta)
01.2021 - Current
  • Play a key role in contributing to innovative initiatives and advancements in Travel IT industry. My responsibilities include conducting research, analyzing trends, and collaborating with cross-functional teams.
  • Collaborated with cross-functional teams to develop technology solutions addressing specific research challenges.

Travel Agency Manager

Pryxious Holidays Planner Sdn Bhd
01.2013 - Current
  • Provide Loyalty, Rewards system and program, with CRM and Business Intelligence for strategic marketing in travel industry like hotels, travel business and merchants.
  • One Stop center for IT solution in Travel Industry by providing Travel ERP, booking engine, B2B and B2B White-label.
  • Pre-sales and Post-sales for Travel ERP, Loyalty system, customized solution and System Integration.
  • Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
  • Collaborated with other department managers to identify areas of improvement in company operations, resulting in increased efficiency.
  • Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
  • Managed and led a team of travel agents, ensuring consistent high-quality service to clients.

Collection Manager

JL & Pro Partners Sdn Bhd
09.2010 - 12.2012
  • Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
  • Collaborated with sales teams to develop comprehensive credit policies for new clients.
  • Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
  • Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.

Education

SMK Dato' Ahmad Razali
Ampang, Selangor, Malaysia
04.2001 -

Skills

Teamwork

Customer Service

MS Word

MS Excel

MS Power Point

Internet

Interests

Interested in working in a team and can receive instructions for a project from management

Timeline

Committee Research & Technology

Malaysian Association Tour & Travel Agents (Matta)
01.2021 - Current

Travel Agency Manager

Pryxious Holidays Planner Sdn Bhd
01.2013 - Current

Collection Manager

JL & Pro Partners Sdn Bhd
09.2010 - 12.2012

SMK Dato' Ahmad Razali
04.2001 -

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Mohd Azrai Bin HalimOperation Manager