Mohd Akhmal Bin Mohammed
My Profile
Malaysia, Kuala Lumpur, Blok 18-4-11 , Taman Bukit Angkasa , 59200 Kuala Lumpur, Federal Territory
Summary
Proven Shift Manager with a track record of enhancing team productivity and customer satisfaction at Emart24 Holdings Sdn Bhd. Expert in inventory management and efficient beverage preparation, coupled with a talent for fostering a positive work environment. Achieved significant improvements in operational processes, demonstrating strong leadership and an ability to motivate staff. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Senior Barista
CHAGEE 霸王茶姬
10.2023 - Current
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Shift Manager
Emart24 Holdings Sdn Bhd
01.2022 - 08.2023
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to the development of new operational procedures that streamlined processes, resulting in improved overall productivity.
- Monitored the sales floor constantly to identify potential bottlenecks or inefficiencies that could impede smooth operations during peak hours.
Bakery Production Worker
Bakery Factory - RumahRoti
03.2021 - 11.2021
- Shut down equipment at end of shift for line going down.
- Turned on equipment to run facility at beginning of shift.
- Upheld stringent cleanliness standards by thoroughly sanitizing all work surfaces, utensils, and equipment after each use.
- Improved cost-efficiency within the bakery operation by identifying areas for potential savings in ingredient purchases or process adjustments.
- Participated in regular team meetings to discuss process improvements, share ideas, address challenges collectively.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Education
High School Diploma -
SMK Serian
Jln Ilmu, Bandar Serian, 94700 Serian, Sarawak 04.2001 -
Skills
Manual brewing techniques
Cleanliness standards
Retail Operations Knowledge
Beverage Preparation
Opening and closing duties
Cash Handling
Menu Memorization
Friendly and outgoing
POS Systems
Order Taking
Active listener
Up-selling
Safe Food Handling
Inventory Management
Ordering Procedures
Barista Training
Staff Motivation
Drink preparation speed
Greeting and Seating Guests
Languages
Bahasas Melayu
Native language
Malay
Proficient
C2
English
Upper intermediate
B2
Timeline
Senior Barista
CHAGEE 霸王茶姬
10.2023 - Current
Shift Manager
Emart24 Holdings Sdn Bhd
01.2022 - 08.2023
Bakery Production Worker
Bakery Factory - RumahRoti
03.2021 - 11.2021
High School Diploma -
SMK Serian
04.2001 -